Moua v. Optum Servs., Inc.
Moua v. Optum Servs., Inc.
Opinion of the Court
I. INTRODUCTION
Plaintiff Lou Moua is a former employee of Defendant Optum Services, Inc. ("Optum"), and its parent company, UnitedHealth Group, Inc. ("UHG"). Plaintiff brings this action alleging various violations of state law arising out of her employment and the termination of her employment. (Dkt. 1-2 [Complaint, hereinafter "Compl."].) Defendants now move to compel arbitration. (Dkts. 9 [Notice of Motion and Motion], 9-2 [Memorandum of Points and Authorities, hereinafter "Mot."].) Defendants claim that Plaintiff entered into an arbitration agreement that covers the instant dispute. For the following reasons, the Court finds that the arbitration agreement is unenforceable and DENIES Defendants' motion.
II. BACKGROUND
Plaintiff alleges that she began working for Optum on or about January 31, 2005, as a Claims Representative. (Compl. ¶ 9.) According to Defendants, Plaintiff's employment with Optum was terminated on July 3, 2007. (Dkt. 13-1 [Declaration of Amy Gregoire] ¶ 4.) Then, in February 2008, Plaintiff applied for a Claims Examiner position with UHG and was rehired, effective March 31, 2008. (Id. ¶ 5.)
When Plaintiff was re-hired, she received an offer letter, dated March 18, 2008. (Dkt. 9-6 Ex. 1.) The second page of the letter includes a section entitled: "Conditions of Your Employment with UnitedHealth Group." (Id. at 2.) This section explains that Plaintiff's employment was conditional on her agreement to arbitrate all employment-related disputes. (Id. ) It also states that Plaintiff would be required to "electronically acknowledge" her understanding of the arbitration agreement once she began her employment. (Id. )
The offer letter also attaches a copy of UHG's Employment Arbitration Policy ("Policy"). (Id. at 8-17 [Policy].) The Policy contains various provisions indicating what types of disputes are covered by arbitration and the rules governing the arbitration *1112proceeding. (See generally id. ) As relevant here, Section D of the Policy contains a modification provision that allows UHG to modify or terminate the terms of the agreement. The modification provision states:
UnitedHealth Group reserves the right to amend, modify, or terminate the Policy effective on January 1 of any year after providing at least 30 days notice of its intent and the substance of any amendment, modification, or termination of the Policy. Notice may be effected by the positing of the notice on the UnitedHealth Group intranet website. The Policy may only be amended, modified, or terminated in writing, effective on January 1 of any year, by the authority of the Senior Executive for Human Capital.
(Id. § D.) Further, Section E provides that "[a]ll arbitrations shall be conducted in accordance with the Policy in effect on the date the Corporate Employee Relations Department receives the Demand for Arbitration." (Id. § E ¶ 2.) The Policy also provides that a court may sever any portion of the Policy that is found void or unenforceable. (Id. § C.23.)
On March 31, 2008, Plaintiff electronically acknowledged review and receipt of the Policy. (Dkt. 9-6 Ex. 2.) Defendants attach the copy of the Policy that Plaintiff signed to their motion. (Id. ) Nevertheless, Plaintiff declares that she was not informed about any arbitration agreement, including the Policy. (Dkt. 12-1 [Declaration of Lou Moua] ¶ 4.) Plaintiff attests that no one explained how the Policy operates, whether it was required, or whether she could negotiate the terms. (Id. ¶ 5, 7-9.) Plaintiff further declares that she was not provided a copy of the arbitration rules, including those of the American Arbitration Association ("AAA"). (Id. ¶ 6.)
Plaintiff alleges that her employment was terminated as of May 16, 2016. (Compl. ¶ 17.) At the time, Defendants represented that the termination was a result of the company's decision to relocate Plaintiff's entire department from California to other states. (Id. ¶ 18.) Plaintiff claims that this purported explanation is pretext for Defendants' true motive, which includes discrimination and an unwillingness to provide Plaintiff with reasonable accommodations. (Id. ) Accordingly, Plaintiff filed this action against Defendants on August 4, 2017. (See generally Compl.) Defendants now move to compel arbitration based on the terms of the Policy, federal law, and California state law. (See generally Mot.)
III. ANALYSIS
Under the Federal Arbitration Action ("FAA"), a "written provision in any ... contract evidencing a transaction involving commerce to settle by arbitration a controversy ... shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of the contract."
Here, the parties only dispute the first issue-whether the agreement to arbitrate is valid. The determination of the arbitration agreement's validity is a question of contract interpretation and governed by state law. Circuit City ,
1. Illusory Agreement
Plaintiff claims that the Policy Defendants seek to enforce is illusory.
Plaintiff argues that the Policy is illusory because Section D gives UHG the unilateral right to "amend, modify, or revoke," the agreement. (Dkt. 12 [Opposition, hereinafter "Opp."] at 9.) Section D provides that UHG may make any such modification, in writing, after providing 30 days' notice. (Policy § D.) Section E further provides that any arbitration will be conducted under the terms of the Policy that was in effect on the date "the Corporate Employee Relations Department receives the Demand for Arbitration." (Id. § E ¶ 2.) Under these provisions, UHG may alter or terminate the Policy, without any employee's consent, and the alteration or termination would apply to a claim that has already accrued but for which a Demand for Arbitration has not yet been served.
In Peleg v. Neiman Marcus Grp., Inc. ,
The Peleg court drew a key distinction between agreements that were silent on whether a modification would apply to accrued or known claims, and those that expressly applied a modification to those claims. The court held that agreements that are silent on the issue are not rendered illusory because the implied covenant of good faith and fair dealing restricts modifications from applying to accrued or known claims. Id. at 1465,
The principles articulated in Peleg directly apply here. The Policy here states that the only claims exempt from UHG's unilateral modification are those that have been served on the Corporate Employee Relations Department. (Policy § E.) The express terms provide that claims that are known to UHG or that have already accrued are not exempt from modifications if the company has not been served with a Demand for Arbitration. (Id. ) The Policy therefore suffers from the very same problem as the agreement in Peleg , which renders the Policy illusory. Moreover, because the express terms provide which claims will be exempt from modifications, the covenant of good faith and fair dealing cannot apply to save the Policy from being unenforceable.
2. Severance
Defendants request that the Court sever any unenforceable provision of the Policy rather than hold the entire agreement unenforceable. (Mot. at 10-11.) To determine whether an unlawful contract may be cured through severance, "[c]ourts are to look to the various purposes of the contract." Armendariz v. Found. Health Psychcare Servs., Inc. ,
The Court finds that the modification provision of the Policy taints the entirety of the agreement such that severance is not a viable option. The modification provision is not collateral to the main purpose of the Policy, but rather creates an imbalance of mutuality between the employer and the employee. This imbalance renders the agreement's entire purpose-to *1115impose arbitration-an illusory promise. Severance therefore is not a cure. The only remedy is reformation of the contract, but the Court is without authority to compel reformation to change an unlawful provision. Id. at 125,
IV. CONCLUSION
For the foregoing reasons, Defendants' motion to compel arbitration is DENIED.
Having read and considered the papers presented by the parties, the Court finds this matter appropriate for disposition without a hearing. See Fed. R. Civ. P. 78 ; Local Rule 7-15. Accordingly, the hearing set for February 5, 2018, at 1:30 p.m. is hereby vacated and off calendar.
Plaintiff also argues that the Policy is unconscionable. Because the Court finds that the Policy is an illusory contract, the Court does not address Plaintiff's arguments related to unconscionability.
The Peleg court determined that Texas law governed the contract at issue, but expressly held that its analysis aligned with fundamental policies of California law. Peleg ,
Reference
- Full Case Name
- Lou MOUA v. OPTUM SERVICES, INC., United Health Care, and Does 1-10
- Cited By
- 3 cases
- Status
- Published