*653In Burdoo v. Plympton , this court held that "[a] court reversibly errs when a prisoner requests to appear telephonically[ ] and the court fails to issue an order directed to the Department of Corrections requiring the prisoner to appear telephonically." 219 So.3d 170, 171 (Fla. 1st DCA 2017) ; accord Havenner v. Hutchinson , 162 So.3d 1113, 1114 (Fla. 1st DCA 2015). In this case, that is what happened.

REVERSED .

Roberts, Ray, and Winsor, JJ., concur.