Williams v. First Advantage LNS Screening Solutions, Inc.
Williams v. First Advantage LNS Screening Solutions, Inc.
Opinion of the Court
ORDER GRANTING IN PART AND DENYING IN PART CROSS-MOTIONS FOR SUMMARY JUDGMENT
Is Richard Williams incredibly unlucky, or is First Advantage LNS Screening Solutions not very good at performing public records searches on individuals with common names? This case concerns a pair of inaccurate background reports that may have cost Plaintiff Richard Alexander Williams (“Williams”) two different jobs. Williams claims that Defendant First Advantage LNS Screening Solutions, Inc. (“First Advantage”) — a credit reporting agency (“CRA”) that contracts with employers to provide a variety of background reports on potential employees — mistakenly reported criminal records for a different person, Ricky Williams, on two separate occasions, leading two different employers to deny him employment. ECF No. 71, at 1-2. Williams originally brought suit against the two employers, Rent-A-Center East, Inc. (“Rent-A-Center”) and Winn-Dixie Stores, Inc. (“Winn-Dixie”), in addition to First Advantage, but later voluntarily dismissed his claims against them. ECF Nos. 41, 43. His claims against First Advantage are brought under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681 et seq.
Each party has filed a motion for summary judgment, ECF No. 69 (Defendant’s Motion for Summary Judgment); ECF No. 71 (Plaintiffs Motion for Summary Judgment), and responses in opposition thereto, ECF No. 72 (Defendant’s Opposition); ECF No. 73 (Plaintiffs Opposition). For the reasons set forth below, this Court grants in part and denies in part Defendant’s Motion for Summary Judgment and denies Plaintiffs Motion for Summary Judgment.
STANDARD
Summary judgment is appropriate when “the movant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(a). A dispute is “genuine” if the record is such that a reasonable jury could return a verdict for the nonmoving party. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). “Material” facts are those that might affect the outcome of the case under the governing substantive law. Id.
■While this Court must review the evidence in the light most favorable to the nonmoving party and draw all reasonable inferences in its favor, Matsushita Elec. Indus. Co., Ltd. v. Zenith Radio Corp., 475 U.S. 574, 587, 106 S.Ct. 1348, 89 L.Ed.2d 538 (1986), “[ijnferences based upon speculation are not reasonable,” Solliday v. Fed. Officers, 413 Fed.Appx. 206, 207 (11th Cir. 2011). Failure by the nonmoving party to prove an essential element of its case, for which it has the burden of proof at trial, entitles the moving party to summary judgment. Celotex Corp. v. Catrett, 477 U.S. 317, 323, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986).
DISCUSSION
I. BACKGROUND
Williams applied for a job at a Renb-A-Center store in Chiefland, Florida in February of 2012. ECF No. 70-8, at 11. As part of the application process, Williams
First Advantage — in reality, Lexis Nexis, but for the sake of clarity this Court will refer to both entities as First Advantage — performed a background check on Williams. Id. As part of its background check, First Advantage searched a database of criminal records that it maintains called the National Criminal File (“NCrF”). ECF No. 70-2, at 9, 14. First Advantage “matched” Williams with a number of criminal records from Palm Beach County, Florida based on his name,
First Advantage then “adjudicated” Williams’s application — that is, it considered the information compiled on Williams and, using criteria set out by Rent-A-Center, made a determination of whether to label Williams as “ineligible” for the position to which he had applied. ECF No.' 70-2, at 5-6, 14. Williams was adjudicated ineligible based on the criminal records for Ricky 1. Id. at 14.
On February 28, 2012, First Advantage sent the background report on Williams (including the adjudication result) to Rent-A-Center electronically. ECF No. 71-1, at 5. At around that time,
Upon receiving the notices,
Lexis Nexis became part of First Advantage in early 2013, ECF No. 71-1, at 1-2, but the change of corporate identity did not improve its accuracy rate with respect to Williams. In a turn of events that understandably caused Williams to ask “[h]ow is this coming up once again?” ECF No. 70-8, at 19, First Advantage matched Williams with different criminal records for a Ricky Williams
First Advantage, using criteria prescribed by Winn-Dixie, adjudicated Williams as ineligible for the position to which he had applied. ECF No. 70-2, at 21. First Advantage then sent the background report (including the adjudication result) to Winn-Dixie electronically on April 25, 2013, ECF No. 71-1, at 13-14, and-at around the same time,
Williams again disputed the criminal records in the report, ECF No. 70-8, at 18-19, and First Advantage again reinves-tigated, ECF No. 70-6, at 4. After obtaining the court records relating to Ricky 2’s crimes, ECF No. 70-7, at 12, First Advantage determined that Ricky 2 had a different Social Security number than Williams, and removed the criminal records from Williams’s report, ECF No. 70-6, at 4. Williams was sent a revised background report on May 28, 2013. Again, however, it appears that it was too late — Williams
Williams claims that First Advantage’s actions in connection with these two background reports violated the FCRA in four ways: first, he claims that First Advantage failed to “follow reasonable procedures to assure maximum possible accuracy of the information” contained in its reports in violation of 15 U.S.C. § 1681e(b) (Count I of the Second Amended Complaint, ECF No. 30); second, he claims that First Advantage reinserted previously deleted information into its report for Winn-Dixie without following proper procedures, thus violating 15 U.S.C. § 1681i(a)(5) (Count II); third, he claims that First Advantage failed to issue pre-adverse action notice to him in a timely fashion in violation of 15 U.S.C. § 1681b(b)(3)(A) (Count III); and fourth, he claims that First Advantage failed to both timely notify him of its reporting of public record information and failed to maintain strict procedures to ensure that such information would be complete and up to date, thus violating 15 U.S.C. § 1681k(a) (Count IV)- ECF No. 71, at 23-24. For each of these violations, Williams asserts both a negligent violation claim under 15 U.S.C. § 1681o and a willful violation claim under § 1681n. Id. at 24.
Williams seeks summary judgment on both the negligent and willful violation claims for all four counts, but does not seek summary judgment on the issues of causation and damages. Id. First Advantage seeks summary judgment on Counts II, III, and IV, and argues that, at the very least, the willful claims under those counts must fail. ECF No. 69. This Court will first consider the claims brought under Counts II, III, and IV — -claims on which both parties have moved for summary judgment — -and will finally address Williams’s motion for summary judgment as to Count I.
II. REINSERTION CLAIM (COUNT II)
First Advantage seeks summary judgment on Williams’s “reinsertion” claim, which alleges a violation of 15 U.S.C. § 1681i(a)(5). That provision prohibits a CRA that has deleted an item of information from a consumer’s file following a dispute to reinsert the information in the file without complying with certain procedures. Williams claims that First Advantage violated this provision when it included information about Ricky 2’s criminal records in its Winn-Dixie report after removing information about Ricky l’s criminal records from Williams’s file following his disputation of that information. ECF No. 71, at 32. The inclusion of information about Ricky 2’s criminal records constituted “reinsertion” of information, according to Williams, because it “implied” the same thing that the inclusion of Ricky l’s criminal records in the Renb-A-Center report did- — namely, that Williams “was Ricky Williams with a date of birth of 8/9/1981 who had been accused of a serious crime.” Id. First Advantage argues that its actions did not constitute reinsertion because § 1681i(a)(5)(B) 3. “applies only where the same record from the same source is reported again, after being deleted as part of a dispute reinvestigation.”
In this case, First Advantage did not reinsert any information in Williams’s file or report any such reinserted information to Winn-Dixie. In its report for Renb-A-Center, First Advantage included criminal records relating to Ricky l’s arrest for the sale of cocaine occurring in Palm Beach County in 2009, ECF No. 71-11, whereas First Advantage included criminal records for Ricky 2’s conviction for burglary and aggravated battery on a pregnant woman occurring in Broward County in 2002 in its report for Winn-Dixie, ECF No. 71-16. Even if Ricky 1 and Ricky 2 were the same person, the inclusion of entirely different criminal records relating to entirely different crimes in the second report would not constitute the reinsertion of information disputed in the first report; only the insertion of information to the effect that Williams had been arrested for selling cocaine in Palm Beach County in 2009 — no matter what database that information was taken from — would have been “reinsertion” of disputed information within the meaning of § 1681i(a)(5)(B).
III. PRE-ADVERSE ACTION NOTICE CLAIM (COUNT III)
First Advantage also seeks summary judgment on Williams’s claim that it violated 15 U.S.C. § 1681b(b)(3)(A). Williams argues that First Advantage violated that provision by failing to issue Williams “pre-adverse action” notice in a timely fashion before adjudicating his applications as “ineligible” and providing background reports on him to Renb-A-Center and Winn-Dixie. Section 1681b(b)(3)(A) mandates that “in using a consumer report for employment purposes, before taking any adverse action based in whole or in part on the report, the person intending to take such adverse action shall provide to the consumer to whom the report relates a copy of the report ... and a description in writing of the rights of the consumer.” 15 U.S.C. § 1681b(b)(3)(A).
First Advantage argues that (1) § 1681b(b)(3) does not impose obligations upon CRAs and (2) a CRA cannot take any adverse action against a prospective employee within the meaning of § 1681b(b)(3). ECF No. 70, at 16-17. Williams, relying on the text of § 1681b(b)(3) and a number of district court cases, argues that First Advantage can (legally) and has (factually) violated that provision. ECF No. 71, at 32-34.
This Court finds as a legal matter than § 1681b(b)(3)(A) does not impose any obligations on CRAs in their capacities as CRAs, but that it might, under some circumstances, impose duties on CRAs acting as agents of employers. Given the undisputed facts on the record, however, First Advantage did not take any adverse action against Williams within the meaning of § 1681b(b)(3)(A) as an agent of either Rent-A-Center or Winn-Dixie.
A. Applicability of 15 U.S.C. § 1681b(b)(3)(A) to CRAs
First Advantage argues that § 1681b(b) “contains three subsections with separate and independent duties imposed on CRAs and employers.” ECF No. 70, at 15. Under this reading of the. statute, § 1681b(b)(l) requires a CRA to perform certain procedures before it may “furnish a consumer report for employment purposes,” whereas subsections (2) and (3) require the users of those reports to comply with certain procedures intended to protect consumers. For support, First Advantage cites to Obabueki v. IBM Corp., 145 F.Supp.2d 371 (S.D.N.Y. 2001), aff'd 319 F.3d 87 (2d Cir. 2003), a case in which the court noted that “each of the subsections [of § 1681b(b) ] need not, and does not, prescribe obligations for both [CRAs] and users” and that “[t]he second and
Williams’s argument relies on a different case, Goode v. LexisNexis Risk & Info. Analytics Grp., Inc., 848 F.Supp.2d 532 (E.D.Pa. 2012). Goode involved plaintiffs who alleged that the defendant CRA had adjudicated them as noncompetitive for certain jobs before sending pre-adverse action notices. 848 F.Supp.2d at 538. The court found that the CRA could violate § 1681b(b)(3)(A) because “[u]nder the FCRA, ‘person’ means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity” and thus a CRA — a “person”— “must comply with § 1681b(b)(3)(A).” Id. This reasoning has been endorsed by a few other courts, albeit sometimes in dicta. See, e.g., Mattiaccio v. DHA Grp., Inc., 21 F.Supp.3d 15, 22 n. 5 (D.D.C. 2014).
This Court respectfully disagrees with the conclusion of those courts that have decided that § 1681b(b)(3) imposes obligations on CRAs qua CRAs. While it is true that the provision uses the term “person” and “person” is broadly defined in the FCRA, an examination of the statute as a whole strongly suggests that § 1681b(b)(3) is intended to impose obligations only on employers and/or their agents. There are three contextual clues that support this conclusion.
First, § 1681b(b)(3) is entitled “Conditions on use for adverse actions,” and the operative language provides that “in using a consumer report for employment purposes,” a person intending to take adverse action must issue notice. 15 U.S.C. § 1681b(b)(3)(A) (emphasis added). This language implies that the pre-adverse action notice requirement only applies to “users” of credit reports, not all “persons.” Since a CRA acting as a CRA cannot also be a “user,” it would not be obligated to issue pre-adverse action notices if § 1681b(b)(3) only applied to users.
Courts’ treatment of the similarly-worded portions of § 1681m(a) is instructive. That section is entitled “Duties of users taking adverse actions on basis of information contained in consumer reports” and provides that “[i]f any person takes any adverse action with respect to any consumer that is based in whole or in part on any information contained in a consumer report, the person shall” provide notice of such adverse action. Id. § 1681m(a). Although the term “person” is used in the operative language, it seems clear from the title of the subsection that only users are bound to issue adverse action notices, as multiple courts have recognized. See, e.g., Ross v. FDIC, 625 F.3d 808, 814 (4th Cir. 2010). Although not all courts have agreed with this interpretation, see Treadway v. Gateway Chevrolet Oldsmobile Inc., 362 F.3d 971, 982 (7th Cir. 2004) (noting that § 1681m could apply to non-users because of the “any person” language), it seems clear' that CRAs qua CRAs, at least, are not required to comply with § 1681m,
Second, throughout the FCRA, it is users and not CRAs qua CRAs that take “adverse actions.” Users (and not CRAs) must issue adverse action notices that include a statement that “the [CRA] did not make the decision to take the adverse action and is unable to provide the consumer the specific reasons why the adverse action was taken” 15 U.S.C. § 1681m(a)(3)(B); see also id. § 1681b(b)(3)(B)-(C) (adverse action notice requirements for certain jobs in the trucking industry). Section 1681e(e) provides that a CRA “may not prohibit a user of a consumer report furnished by the [CRA] from disclosing the contents of the report to the consumer, if adverse action against the consumer has been taken by the user.” Furthermore, CRAs must, under certain circumstances, give notice to consumers that they are including items in a consumer report that “are likely to have an adverse effect upon a consumer’s ability to obtain employment,” id. § 1681k(a) (emphasis added) — suggesting that the information will have an adverse effect only if a user later takes adverse action based on the information, and that the CRA itself cannot take the adverse action.
These provisions reinforce the idea that the entire structure of the FCRA contemplates CRAs providing information to other entities who then may use that information to take adverse actions against consumers. The very definition of “consumer report” in the FCRA supports this reading: a “consumer report” is defined as “any written, oral, or other communication of any information by a [CRA] ... which is used or expected to be used or collected” for certain purposes. Id. § 1681a(d)(l) (emphasis added). Implicit in that definition is the notion that a CRA will send a report to someone else who will take action. It would be odd to read § 1681b(b)(3)(A) as the one provision of the FCRA that contemplates CRAs qua CRAs taking adverse action when the rest of the statute does not allow for such a thing.
Third, reading § 1681b(b)(3)(A) as Williams urges would have the effect of requiring multiple entities to issue pre-adverse action notices during the evaluation of an employment application. In the simplest case, a CRA would have to issue a § 1681b(b)(3)(A) notice before sending a report on to a potential employer, and the employer would then have to issue a similar notice if they decided not to hire the applicant. Although the FCRA is certainly a law intended to protect consumers, it seems unlikely that Congress would have had such redundancy in mind. Cf. Weidman v. Fed. Home Loan Mortg. Corp., 338 F.Supp.2d 571, 577 (E.D.Pa. 2004) (holding that an agent for a lender did not need to comply with the adverse action notice requirements of § 1681m in part because “consumers already receive notice of any adverse credit decision taken by a principal/lender, [and] it would be duplicative to impose a similar burden on an agent providing evaluative assistance at the principal’s request”).
These structural and textual clues are further supported by the Federal Trade Commission (“FTC”) staff report on the FCRA issued in July of 2011.
All of this leads to the following conclusion: CRAs like First Advantage need not send pre-adverse action notices for actions taken in their capacities as CRAs — sending consumer reports to employers, collecting information about consumers, etc. While it is certainly true that a CRA is, under a naive reading of § 1681a, a “person,” it is also true that “oftentimes the ‘meaning — or ambiguity — of certain words or phrases may only become evident when placed in context.’ ” King v. Burwell, — U.S. -, 135 S.Ct. 2480, 2489, 192 L.Ed.2d 483 (2015) (quoting FDA v. Brown & Williamson Tobacco Corp., 529 U.S. 120, 132, 120 S.Ct. 1291, 146 L.Ed.2d 121 (2000)). Placed in the larger context of § 1681b-and in the even larger context of the FCRA — the term “person” in § 1681b(b)(3)(A) does not refer to a CRA qua CRA.
This does not end the analysis. While the structure of the FCRA leads to the conclusion that § 1681b(b)(3)(A) does not apply against CRAs acting as CRAs, it does not follow that an entity such as First Advantage that performs some arguably “user-like” functions — such as adjudications — in addition to being a CRA cannot violate § 1681b(b)(3)(A). In particular, a CRA that performs a screening function on behalf of an employer may be liable for failure to comply with the pre-adverse action notice requirement under an agency theory. Courts confronted with applying agency principles in the context of the FCRA have encountered a host of difficulties. See, e.g., Kodrick v. Ferguson, 54 F.Supp.2d 788, 791-94 (N.D.Ill. 1999) (discussing issue of whether to apply agency law of state or federal common law of agency to FCRA claims). However, this Court need not address questions concerning an agent’s responsibilities under the FCRA, for the undisputed facts on the record show that First Advantage did not take any adverse action against Williams in its. capacity as an agent for Rent-A-Center and Winn-Dixie, as discussed in the next section.
B. Adverse Action
Williams points to two different types of adverse action performed by First Advantage: (1) the adjudications that resulted in Williams being deemed “ineligible” for employment and (2) the communication of the results of those adjudications (along with the rest of Williams’s consumer reports) to Rent-A-Center and Winn-Dixie. ECF No. 71, at 34. Under the facts of this case, neither type of action qualifies as an “ad
Simply put, an adjudication cannot itself be an adverse action, because it is, in effect, an evaluation that results in a decision to take adverse action. An adverse action within the meaning of § 1681b(b)(3)(A) has to be “intended,” see Obabueki, 145 F.Supp.2d at 392, and a CRA has no intent to do anything adverse to a consumer when it inputs the information it has gathered into an adjudication matrix any more than a teacher has an intent to take an adverse action against a student when she sits down to grade a student’s exam.
This is similar in some ways to the situation in Obabueki. In that case, the defendant company reached an “internal decision” to withdraw a conditional offer of employment to the plaintiff after determining that he had lied on his employment application. Obabueki 145 F.Supp.2d at 377. (The company realized that he had lied only after receiving the results of a background check. Id.) This internal decision was arrived at after a number of employees considered the application and background report and recommended to the decision-maker that the offer be withdrawn. Id. Before withdrawing the offer, however, the company sent the plaintiff a notice that it intended to withdraw the offer, and issued him a description of his rights under the FCRA. Id. A few days later the company sent the plaintiff a notice that it had withdrawn the offer. Id. The plaintiff claimed that the internal decision was itself an adverse action, and that the notice of intent to withdraw the job offer was thus not issued in a timely manner under § 1681b(b)(3)(A). Id. at 391. The court rejected this argument, holding that “an internal decision to rescind an offer is not an adverse action” and that the “plaintiff did not suffer any adverse effect until his offer of conditional employment was withdrawn.” Id. at 391-92. The court noted that an adverse action within the meaning of § 1681b(b)(3) must be done with intent, and the internal decision-making process was the process by which the company formed the intent to take an adverse action. Id. at 392.
The same is true here: the adjudications amounted to decision-making processes, performed by First Advantage pursuant to guidelines established by the employers, by which determinations whether to take adverse action were made; they were not themselves adverse action. Had the employers themselves conducted the adjudications after receiving reports from First Advantage, those adjudications would clearly be “internal decisions” akin to that made in Obabueki and would not be adverse action. The fact that they were performed instead by First Advantage using criteria established by the employers does not change the analysis.
Williams also argues that First Advantage took adverse action against him when it communicated the results of the adjudications to his potential employers.
An employer could, of course, hold off on issuing pre-adverse action notice — and hold off on forming an intent to take adverse action — until after conducting a review of adjudication results, but it need not do so. It may, as the employers did in this case, rely on a CRA to conduct adjudications pursuant to guidelines it provides the CRA and rely on those adjudications to form an intent to take adverse action. This is because the purpose of the pre-adverse action notice requirement is not to eliminate such rubber stamping by employers, but rather to slow it down and allow consumers time to address any errors in the consumer report before action is actually taken. See Brown v. Lowe’s Companies, Inc., 52 F.Supp.3d 749, 756 (W.D.N.C. 2014). The presence or absence of any “filtering” on the part of the employer following an adjudication is beside the point — the lack of filtering does not transform the adjudication result or its communication to the employer into an adverse action,
The conclusion that First Advantage did not take adverse action with respect to Williams is not inconsistent with the FCRA’s definition of adverse action in § 1681a(k)(l). That definition, while broad, cannot be read in such a way as to include each intermediate decision of what might be a multi-stage decision-making process. See Obabueki, 145 F.Supp.2d at 392 n. 31 (noting that “such a [reading] would effectively allow every employee who suffers an adverse employment action following a credit agency report to file an FCRA claim asserting that the decision was made prior to the sending of the intent letter, on the ground that the intent letter reflects that a decision has already been made”). “[Ijnternal discussions do not have any adverse impact on a plaintiff and a plaintiff is impacted adversely only when a withdrawal of an employment offer actually occurs.” Javid v. SOS Intern., Ltd., No. 1:12cv1218, 2013 WL 2286046, at *4 (E.D.Va. May 23, 2013) (citing Oba-bueki 145 F.Supp.2d at 391-92). And while Williams is correct that Obabueki did not address the “catch-all” portion of the FCRA definition of “adverse action,”
This Court is not insensitive to the practical difficulties facing both the employers and Williams during the periods in which Williams was disputing the contents of his background reports. The reinvestigation of the Rent-A-Center report took almost two weeks; the reinvestigation of the Winn-Dixie report took over three weeks. To ask an employer to wait that long before moving on to other applicants— before taking adverse action — is unreasonable. And yet that appears to be precisely what the FCRA contemplates, as it allows CRAs 30 days to conduct reinvestigations in most instances. 15 U.S.C. § 1681i(a)(l). The solution to this difficulty, however, is not to interpret the FCRA to impose obligations on CRAs that are properly imposed on employers. The FCRA already imposes many obligations on CRAs — such as the obligation to maintain reasonable procedures to assure maximum possible accuracy of reported information — and when a CRA fails to fulfill those obligations it may be held liable under the proper provision. Section 1681b(b)(3)(A), much like § 1681i(a)(5), is not the proper provision in this case, and so First Advantage is entitled to summary judgment on Count III of Williams’s Second Amended Complaint.
IV. PUBLIC RECORD INFORMATION CLAIM (COUNT IV)
First Advantage seeks summary judgment on Williams’s claim that it failed to comply with 15 U.S.C. § 1681k(a). That section requires a CRA that “furnishes a consumer report for employment purposes and which for that purpose compiles and reports items of information on consumers which are matters of public record and are likely to have an adverse effect upon a consumer’s ability to obtain employment” to either (1) notify the consumer that such information is being reported “at the time” it is reported or (2) “maintain strict procedures designed to insure that whenever public record information which is likely to have an adverse effect on a consumer’s ability to obtain employment is reported it is complete and up to date.”
The parties disagree about whether Williams must show that First Advantage both failed to provide notice and failed to maintain strict procedures, or whether showing just one suffices. ECF No. 70, at 20; ECF No. 73, at 37. The statutory text here is clear: First Advantage was only required to either provide notice or maintain strict procedures, and so Williams must show that First Advantage did neither in order to prove that it violated the statute.
A. Notice
The parties dispute whether First Advantage “notified” Williams that it was reporting information about criminal records “at the time” it reported such information to Winn-Dixie and Rent-A-Center, disagreeing as to both the legal meaning of the phrase “at the time” and the facts in the record. ECF No. 70, at 19-20; ECF No. 73, at 38-41. The legal disagreement concerns whether sending public record
B. Strict Procedures
First Advantage argues that in order to show a violation of § 1681k(a)(2), Williams must show both (1) that some public record information reported by First Advantage was incomplete or out of date and (2) that First Advantage failed to maintain strict procedures to ensure completeness and freshness. ECF No. 70, at 20. Although only the second requirement is found in the text of section 1681k(a)(2), multiple courts have construed the provision as containing an implicit requirement that a CRA must have reported items of public information about the plaintiff that were incomplete or not up to date for the plaintiff to state a claim. See, e.g., Farmer v. Phillips Agency, Inc., 285 F.R.D. 688, 695-700 (N.D.Ga. 2012); cf. Cahlin v. Gen. Motors Acceptance Corp., 936 F.2d 1151, 1156 (11th Cir. 1991) (holding that in order to state a claim for a violation of the similarly-worded § 1681e(b), a plaintiff must show that the CRA actually reported inaccurate information and that it failed to follow reasonable procedures). The reasoning of these courts is sound and there is no need to revisit it here; this Court finds that Williams must show both (1) that First Advantage reported public record information likely to have an adverse effect on his ability to obtain employment, and that that information was either not complete or not up to date; and (2) that First Advantage failed to maintain strict procedures to ensure that such public record information would be complete and up to date.
1. Actual Completeness
Unsurprisingly, the parties disagree about the meaning of “complete and up to date.” Williams argues that the accuracy of the information contained in First Advantage’s reports to Reni>-A-Center and Winn-Dixie is relevant to the § 1681k(a)(2) analysis. ECF No. 73, at 41^13. First Advantage disagrees, arguing that the information doesn’t need to be accurate, but needs to be up to date and complete — that is, the reported information cannot omit key features found in the original public record, and must reflect the current status of the public record. ECF No. 72, at 22-23.
First Advantage’s argument appears at first glance to have more force. Section 1681k(a)(2) uses the phrase “complete and up to date” to describe the requirements that reported public record information must meet — certainly if Congress had meant “accurate” it could have used that term, as it did in section 1681e(b). And, as First Advantage points out, there is evidence that the evil sought to be addressed by § 1681k(a)(2) was the reporting of stale and/or incomplete public record information, not the reporting of public record information unrelated to the subject of the
On the other hand, Williams cites to a few cases that have treated the § 1681k(a)(2) “strict procedures” requirement as simply a more demanding version of the § 1681e(b) “reasonable procedures” requirement, effectively treating “complete and up to date” and “accurate” as the same thing. See, e.g., Smith v. HireRight Sols., Inc., 711 F.Supp.2d 426, 439 (E.D.Pa. 2010) (“given the Court’s findings as to the ‘reasonableness’ of Defendant’s procedures, we are precluded from making any conclusions as to whether Defendant followed strict procedures”). While these cases have not dealt with the difference in language head-on, perhaps they nonetheless came to the right conclusion; given that the “consumer oriented objectives [of the FCRA] support a liberal construction” of the statute, Guimond v. Trans Union Credit Info. Co., 45 F.3d 1329, 1333 (9th Cir. 1995), perhaps the requirement that a CRA report “complete and up to date” information on a consumer necessarily includes a requirement that the information actually be about that consumer.
Furthermore, Williams points out that First Advantage included part of his Social Security number in the portions of its report to Renb-A-Center that included Ricky l’s criminal records, ECF No. 73, at 46; ECF No. 71-11, at 6, raising the question of whether public record information that includes “extra” bits of information not found in the original public record is “complete and up to date.”
Neither party has shown that it is entitled to judgment as a matter of law, and even in the absence of a factual dispute this particular issue is not fit for resolution at the summary judgment stage. See Lind v. United Parcel Serv., Inc., 254 F.3d 1281, 1285 (11th Cir. 2001) (“even in the absence of a factual dispute, a district court' has the power to deny summary judgment in a case where there is reason to believe that the better course would be to proceed to a full trial”) (quotations and citations omitted).
2. Adequacy of Procedures
For much the same reason that the question of “reasonableness” of procedures under § 1681e(b) is “a jury question in the overwhelming majority of cases,” Cahlin, 936 F.2d at 1156, the question of whether First Advantage employed strict procedures to ensure that reported public record information would be complete and up to date is a jury question.
C. Willfulness
Because Williams’s § 1681k claim survives, it is necessary to address First Advantage’s summary judgment motion as to the question of “willfulness.” For Williams to prove that First Advantage “willfully fail[ed] to comply with any requirement imposed” by the FCRA, he must show that First Advantage acted with (at least) reckless disregard for its duties under the statute. Safeco Ins. Co. of Am. v. Burr, 551 U.S. 47, 56-57, 127 S.Ct. 2201, 167 L.Ed.2d 1045 (2007). That is, he must show that First Advantage’s conduct was “not only a violation under a reasonable reading of the statute’s terms, but [also] that the company ran a risk of violating the law substantially greater than the risk associated with a reading that was merely careless.” Id. at 69, 127 S.Ct. 2201. If First Advantage complied with an objectively reasonable — albeit incorrect-construction of the statute, it cannot be said to have willfully violated the law.
Given the uncertainty in what “complete and up to date” means, the construction of § 1681k(a)(2) urged by First Advantage is not objectively unreasonable. Under that reading, the only possible violation
V. REASONABLE PROCEDURES CLAIM (COUNT I)
First Advantage does not seek summary judgment on Williams’s “reasonable procedures to assure maximum possible accuracy” claim brought under 15 U.S.C. § 1681e(b). Williams does seek summary judgment on this claim, however, arguing that this represents an “exceptional case” in which it would be appropriate to deem a CRA’s procedures “unreasonable as a matter of law.” ECF No. 71, at 30. First Advantage disagrees, pointing to (among other things) its expert witness’s conclusion that First Advantage’s error rate is many times less than the industry standard. ECF No. 72, at 7.
The nature of the battle waged between the parties in their summary judgment papers demonstrates why the question of whether a CRA followed “reasonable procedures to assure maximum possible accuracy” is “a jury question in the overwhelming majority of cases.” Cahlin, 936 F.3d at 1156. This case is a member of that overwhelming majority. Williams has identified a number of shortcomings in First Advantage’s procedures,
CONCLUSION
Williams’s claims that First Advantage violated § 1681b(b)(3)(A) and § 1681i(a)(5)(B) fail as a matter of law, and so First Advantage’s Motion for Summary Judgment will be granted as to those two claims. Williams’s claims based on violations of § 1681e(b) and § 1681k(a) will be tried by a jury.
For these reasons,
IT IS ORDERED:
1. Insofar as Plaintiff brings a claim for a negligent violation of the FCRA in Count IV of his Second Amended Complaint, Defendant’s Motion for Summary Judgment, ECF No. 69, is DENIED as to that count. Defendant’s Motion for Summary Judgment, ECF No. 69, is GRANTED as to Counts II and III of the Second Amended Complaint and Count IV insofar as it states a claim for a willful violation of the FCRA.
2. Plaintiff’s Motion for Summary Judgment, ECF No. 71, is DENIED.
3.The Clerk must set a telephonic hearing for no later than Friday, October 23, 2015, the purpose of which hearing will be to set a trial date.
SO ORDERED on October 14, 2015.
. First Advantage’s system allows for matches when first names are similar but not identical, which is how "Richard” was matched with "Ricky.” ECF No. 70-4, at 9.
. There is a dispute as to when First Advantage sent the notices. First Advantage claims it sent the notices on February 28, 2012, ECF No. 70-1, at 3-4, whereas Williams claims the notices were sent out two days later, on March 1, 2012, ECF No. 71, at 8; ECF No. 71-23.
. This is known as a “pre-adverse action notice.”
. There is some inconsistency in the record as to this point. Williams stated at his deposition that he initiated the dispute process after receiving the notices, ECF No. 70-8, at 12, but he also maintains that he initiated the dispute process on March 1, 2012, ECF No. 71-1, at 10; ECF No. 71, at 13. It is difficult to reconcile these two facts with Williams’s claim that the notices were postmarked March 1, 2012.
. There is evidence in the record that Ricky 1 and Ricky 2 are, in fact, the same person. ECF No. 73, at 23; ECF No. 73-22. Because the question of whether they are the same person is irrelevant to the analysis of the legal issues under consideration, this Court will continue to refer to them as Ricky 1 and Ricky 2 for the sake of clarity.
. There is again a dispute between the parties as to when First Advantage sent the notices. Williams insists that the envelopes were postmarked two business days after First Advantage sent the background report electronically to Winn-Dixie, ECF No. 71, at 14; ECF No. 71-24, while First Advantage insists it mailed the notices on April 25, 2013, the same day it sent the background report to Winn-Dixie, ECF No. 70-1, at 4.
. Williams was eventually hired by Winn-Dix-ie, but only after he commenced this lawsuit. ECF No. 70-8, at 22.
. Williams alleged violations of both § 16811(a)(5)(B) and (C) in his Second Amended Complaint. ECF No. 30, at 15. However, the "reinsertion” inquiry is the
. This Court respectfully disagrees with the approach taken by the court in Okocha v. Trans Union LLC, No. 08-CV-3107, 2011 WL 2837594 (E.D.N.Y. Mar. 31, 2011). In that case, the plaintiff disputed an $83 debt he owed to one collections agency, leading to the item being deleted from his file; later, after the collections agency sold the debt to another collections agency, the second collections agency reported the debt to the CRA, which included it in the plaintiff’s file. 2011 WL 2837594, at *1. The court granted summary judgment to the CRA on the section 1681i(a)(5)(B) claim, holding that the information was not the same because the account numbers were different and the debts were owed to different collections agencies. Id. at *8. The court reasoned that “[r]egardless of the set of procedures utilized, it would have been extremely difficult for the Defendants to know that the [second] account was related to the previously deleted ... account.” Id. This -seems to be a conflation of two different issues: (1) whether a reinsertion of information has occurred and (2) whether the reinsertion was the result of negligence. Here we are concerned with the first question, the answer to which does not depend on how difficult it may have been for a CRA to detect the fact that it was reinserting information.
. There seems to be agreement that an entity cannot simultaneously be a "user” and a CRA qua CRA, at least for purposes of section 1681m. See, e.g., Mattiaccio v. DHA Grp., Inc., 21 F.Supp.3d 15, 22 n. 5 (D.D.C. 2014). This makes sense: were a CRA also a “user,” it would have to comply with section 1681m when sending a background report with negative information to another user. The notice required by that section, however, must contain a statement that "the [CRA] did not make the decision to take the adverse action and is unable to provide the consumer the specific reasons why the adverse action was taken”— clearly an untrue statement in that context. Because there is no reason to think that § 1681b would provide for a different sort of relationship between users and CRAs qua CRAs than § 1681m, this Court finds that a CRA acting as a CRA cannot also be a user for purposes of § 1681b.
. The FTC Staff Report does not have the force of law, but it is nonetheless "entitled to respect ... to the extent [it has] the power to , persuade.” Christensen v. Harris Cnty., 529 U.S. 576, 587, 120 S.Ct. 1655, 146 L.Ed.2d 621 (2000) (citing Skidmore v. Swift & Co., 323 U.S. 134, 140, 65 S.Ct. 161, 89 L.Ed. 124 (1944)). In this case, the FTC Staff Report is persuasive because (1) it was prepared by the agency that has played a large part in implementing and enforcing the FCRA for over 40 years and (2) it appears to recognize — with a
. This report is available online at https:// www.ftc.gov/sites/defaull/files/documents/ reports/40-years-experience-fair-credit-reporting-act-ftc-staff-report-summary- . interpretations/110720fcrareport.pdf.
. First Advantage actually did send out pre-adverse action notices on behalf of Rent-A-Center and Winn-Dixie. ECF No. 71-1, at 6, 15. However, because it sent out these notices either at the same time or shortly after it communicated the adjudication results to the employers, it could be in violation of §' 168 lb(b)(3)(A) if those communications constituted adverse action. See Brown v. Lowe’s Companies, Inc., 52 F.Supp.3d 749, 756 (W.D.N.C. 2014) (noting that pre-adverse action notices must be sent out "a sufficient amount of time before ... [the] adverse action so that the consumer may rectify any inaccuracies in the report”) (quoting Williams v. Telespectrum, Inc., No. 3:05CV853, 2006 WL 7067107, at *5 (E.D.Va. Nov. 7, 2006)).
. In this respect, this Court disagrees with the conclusion reached by the court in Goode. To be sure, an adjudication is more likely to lead to an adverse outcome for a consumer if the employer performs no "filtering," but that does not change the fact that the adjudication has no actual effect on a consumer until the employer relies on it to take action. See Obabueki, 145 F.Supp.2d at 391-92.
. It is not improper for an employer to fully intend to carry out the adverse action absent a dispute by the consumer, or even to intend to carry out the adverse action notwithstanding the result of any dispute a consumer might initiate. See Johnson v. ADP Screening & Selection Servs., Inc., 768 F.Supp.2d 979, 984 (D.Minn. 2011) ("Nothing in the FCRA requires an employer to consider any correction that a reporting agency might make."); but see Manuel v. Wells Fargo Bank, No. 3:14cv238, 123 F.Supp.3d 810, 823, 2015 WL 4994538, at 11-12 (E.D.Va. Aug. 19, 2015) (denying summary judgment on issue of whether adverse action occurred because "[a] reasonable jury could find that [the employer’s] adverse hiring decision was final” before it ordered pre-adverse action notice sent because the employer "was comfortable adhering to [its] decision [not to hire the consumer] without reviewing it if the individual did not file a dispute”). The FCRA requires an employer to pause and allow a reasonable opportunity for a consumer to dispute the contents of a consumer report, but does not mandate
. The catch-all provision states that an adverse action includes any “action taken or determination that is ... made in connection with an application that was made by, or a transaction that was initiated by, any consumer ... and [that is] adverse to the interests of the consumer.” 15 U.S.C. § 1681 a(k)(l)(B)(iv).
. The employment-specific portion of the FCRA's definition of adverse action provides that "[t]he term 'adverse action' ... means ... a denial of employment or any other decision for employment purposes that adversely affects any current or prospective employee.” 15 U.S.C. § 1681 a(k)(l)(B)(ii).
.Some courts have held that the catch-all provision does apply to employment-related actions. See, e.g., Goode, 848 F.Supp.2d at 540-42. While this Court has serious doubts about that holding, it is not necessary to address that question because the actions in this case were not “adverse actions” even under the catch-all provision.
. Insofar as First Advantage acted as an agent for the employers in communicating adjudication results, those communications were "internal” for purposes of this analysis. ,
. This Court is not considering Williams's claim — advanced in filings submitted subsequent to the parties' summary judgment papers — that in compiling its Winn-Dixie report First Advantage reviewed an FDOC website that indicated that Ricky 2 was in jail at the time, but failed to note this information in its report to Winn-Dixie. ECF No. 120. It is conceivable that this claim, if true, could constitute a failure to report a “complete and up to date” record in violation of § 1681k(a), but the facts concerning that claim are not before this Court at this time.
. Of course, much of this conclusion stems from the dearth of case law and other forms of guidance that might shed light on what "complete and up to date” means. In contrast, “reasonable procedures to assure accuracy” has been fleshed out by numerous appellate courts, including the Eleventh Circuit Court of Appeals. See, e.g., Cahlin, 936 F.2d 1151.
Reference
- Full Case Name
- Richard Alexander WILLIAMS v. FIRST ADVANTAGE LNS SCREENING SOLUTIONS, INC., f/k/a a Lexis-Nexis Screening Solutions, Inc.
- Cited By
- 5 cases
- Status
- Published