Haynes v. Kohl's Dep't Stores, Inc.
Haynes v. Kohl's Dep't Stores, Inc.
Opinion of the Court
THIS CAUSE comes before the Court upon Defendant Kohl's Department *1132Stores, Inc.'s ("Defendant") Motion to Dismiss ("Motion"), filed on December 1, 2017. (DE 34). Plaintiff Dennis Haynes ("Plaintiff") filed his Response on December 15, 2017 (DE 42), to which Defendant replied on December 20, 2017 (DE 43). For reasons stated below, Defendant's Motion is denied.
I. BACKGROUND
On May 30, 2017, Plaintiff filed a Complaint against Defendant alleging a violation of Title III of the Americans with Disabilities Act ("ADA"),
In the Amended Complaint, Plaintiff alleges that he "is blind and therefore unable to engage in and enjoy the major life activity of seeing," constituting a disability as defined by the ADA. (Compl. ¶ 1). As a result, "Plaintiff is unable to read computer materials and/or access and comprehend internet website information without software specifically designed for the visually impaired ... [s]pecifically, ... JAWS Screen Reader software." (Compl. ¶ 2). Plaintiff alleges that Defendant "owns, operates, or leases a chain of stores throughout the United States, the State of Florida, and Broward County," which are places of public accommodation as defined by the ADA. (Compl. ¶ 4). Plaintiff alleges that Defendant's website, www.kohls.com, is required by law to be in compliance with the ADA, but that it is not. (Compl. ¶¶ 5, 9).
Plaintiff alleges that he "attempted to access and/or utilize Defendant's website, but was unable to, and continues to be unable to, enjoy full and equal access to the website and/or understand the content therein because numerous portions of the website do not interface with and are not readable by SRS." (Compl. ¶ 10). Plaintiff avers that since "Defendant's website contains graphics, links, headings, forms and text with information that is not fully readable and/or compatible with SRS," Plaintiff was prevented "from enjoying the following benefits of Kohl's physical stores: access to the location of the physical stores, including which physical store is nearest or more convenient to the Plaintiff; the ability to obtain discount coupons to be applied to purchases; the ability to obtain information on items are [sic] being offered for sale at a reduced or clearance price; the opportunity to place an order through the website for free pickup at a designated store of Plaintiff's choice." (Id. ). Plaintiff alleges that he has suffered and will continue to suffer injuries as long as Defendant's website remains non-compliant with the ADA and inaccessible to him as an individual with blindness. (Compl. ¶¶ 12-16). Plaintiff seeks declaratory and injunctive relief, and an award of attorney's fees and costs. (Compl. at 11-12).
Defendant filed a motion to dismiss claiming: (1) its website is not required to comply with the ADA as a matter of law, and therefore Plaintiff's Complaint fails to state a claim pursuant to Fed. R. Civ. P. 12(b)(6) ; (2) even if Plaintiff states a claim, that requiring Defendant to make its website comply with the ADA would violate Defendant's due process rights; and (3) that the Complaint should be dismissed *1133under the primary jurisdiction doctrine. (DE 34).
II. LEGAL STANDARD
A motion to dismiss under Rule 12(b)(6) challenges the legal sufficiency of a complaint. See Fed. R. Civ. P. 12(b)(6). In assessing the legal sufficiency of a complaint's allegations, the Court is bound to apply the pleading standard articulated in Bell Atl. Corp. v. Twombly ,
III. DISCUSSION
A. Title III ADA Claim
Title III of the ADA provides that:
No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation.
Defendant argues that Plaintiff's claim should be dismissed because (1) the ADA does not cover website accessibility as a matter of law since websites are not considered places of public accommodation (DE 34 at 3-5), (2) the website cannot be considered an "inaccessible component" of Defendant's stores (id. at 6-7), and (3) Plaintiff does not allege sufficient facts to demonstrate that he was denied access to the "goods, services, facilities, privileges, advantages, or accommodations" (collectively, the "benefits")
The Court will not rehash all of the extensive analysis from its Dismissal Order about the current circuit split and how plaintiffs can state ADA discrimination *1134claims based on allegedly inaccessible websites. (DE 25 at 5-10).
In the Dismissal Order, this Court found that websites are not themselves "public accommodations" under Title III of the ADA because public accommodations are necessarily concrete, physical spaces. (DE 25 at 5-9); see generally
Significantly, Rendon held that Title III discrimination is not limited to intangible barriers that prevent physical access to a "concrete space," but rather includes intangible barriers that "deny access to a provided good, service, privilege or advantage" of the "concrete space." Id. at 1283-86 (holding that plaintiffs stated Title III claim because intangible barrier "deprive[d] them of the opportunity to compete for [a] privilege of" defendant's public accommodation); see also Gil ,
[W]ebsites are subject to the ADA if a plaintiff can establish a nexus between the website and the physical premises of a public accommodation. Indeed, this concept has support in Rendon ... [which] noted that some courts require a nexus between the challenged service and the premises of the public accommodation, and that the plaintiffs in that matter demonstrated such a nexus.
Gil ,
As this Court held in the Dismissal Order, "[t]o state a claim under the nexus theory, then, Plaintiff must plead sufficient facts to demonstrate that: (1) Defendant's website provides access to a benefit of Defendant's physical stores, and (2) Plaintiff was denied access to that benefit when he could not access Defendant's website."
Here, Plaintiff states a claim because he pled sufficient facts to demonstrate *1135that he was denied access to the benefits of Defendant's physical stores due to the inaccessibility of Defendant's website. Plaintiff alleges that Defendant's place of public accommodation is the chain of stores that it owns, operates, or leases throughout the United States, Florida, and Broward County. (Compl. ¶ 4). Plaintiff avers that since "Defendant's website contains graphics, links, headings, forms and text with information that is not fully readable and/or compatible with SRS," Plaintiff was prevented "from enjoying the following benefits of Kohl's physical stores," which included "the opportunity to place an order through the website for free pickup at a designated store of Plaintiff's choice."
By alleging that (1) Defendant's website gives individuals "the opportunity to place an order through the website for free pickup" at Defendant's physical stores, and that (2) Plaintiff was prevented from using that portion of the website because it was not compatible with SRS and inaccessible to him as an individual with blindness, Plaintiff pled facts sufficient to plausibly state a claim under the nexus theory. Because this portion of the website is alleged to be incompatible with SRS, the website acts as an "intangible barrier" to at least one benefit of Defendant's physical stores. Accordingly, Plaintiff states a claim under Title III.
B. Due Process
Defendant argues that even if Plaintiff stated a claim under Title III of the ADA, Plaintiff's claim must be dismissed because it violates Defendant's due process rights to hold it liable for failing to make its website accessible to individuals with visual impairments. Defendant argues that its due process rights would be violated in two ways. First, Defendant contends that "because neither the statute nor its implementing regulations give any guidance whatsoever as to whether a website is covered by the ADA at all," it would violate Defendant's due process rights to hold it liable for not making its website ADA-compliant. (DE 42 at 1-2). Second, Defendant argues that "[h]olding Kohl's liable for failing to make its website compatible with a privately developed software program, in the absence of any laws or regulations giving Kohl's any guidance at all about what a website must do to comply with the ADA, would violate the most basic notions of due process." (DE 42 at 10). Although Defendant is correct that the ADA and its regulations do not specifically mention websites, and that there are no specific government guidelines for Title III ADA-compliant websites, Defendant's arguments fail.
"Due process requires 'that the law must be one that carries an understandable meaning with legal standards that courts must enforce.' " Harris v. Mexican Specialty Foods, Inc. ,
1. Title III's Application to Websites
Defendant argues that the Complaint should be dismissed on due process grounds because it had no notice that websites were covered by the ADA. To support its position, Defendant points to the absence of any mention of websites in the ADA or its regulations. Defendant's argument fails because the lack of references to websites in the ADA or its regulations does not relieve Defendant of its obligation to ensure that it did not put up "intangible barriers" to the benefits of its physical stores, per Rendon .
Although the Eleventh Circuit's 2002 decision in Rendon did not explicitly mention websites, to the extent that a website acts as an "intangible barrier" that prevents an individual with disabilities from accessing the benefits of a physical public accommodation, Rendon requires the website to be in compliance with the ADA.
*11372. Standards for Website Accessibility under the ADA
Defendant's second due process argument is premised on the theory that there are no "laws or regulations giving Kohl's any guidance at all about what a website must do to comply with the ADA." (DE 34 at 7). This argument fails because Defendant had notice that the ADA auxiliary aid requirement is intentionally flexible, and therefore specific regulations are not required to warrant compliance.
The ADA's requirement to provide auxiliary aids in making "the goods, services, facilities, privileges, advantages, or accommodations" of public accommodations accessible to the visually impaired was intended to be variable to fit the circumstances of each case. See Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities,
Defendant argues that the DOJ's ANPRM from July 26, 2010 supports its position when it states that "clear guidance on what is required under the ADA does not exist" and that "inconsistent court decisions, differing standards for determining Web accessibility, and repeated calls for Department action indicate remaining uncertainty regarding the applicability of the ADA to Web sites [sic] of entities covered by [T]itle III." Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities and Public Accommodations,
Additionally, Defendant relies on Robles v. Dominos Pizza LLC , No. 16-06599,
*1138However, Robles is non-binding and is easily distinguished from this case. In Robles , the court relied on the fact that plaintiff "ask[ed] the Court to require Defendant to comply with a particular - but not fully identified - web accessibility standard issued by a non-government entity that is subject to modification," Web Content Accessibility Guidelines ("WCAG") 2.0. Id. at *5-7. Here, Plaintiff alleges that he was unable to access Defendant's website using the JAWS SRS (Compl. ¶ 2). Because Plaintiff does not ask the court to adopt WCAG or any other specific non-governmental guidelines, Plaintiff's Complaint gives the court flexibility to impose reasonable modifications to Defendant's website, if necessary, consistent with the ADA and its regulations, and therefore comports with due process.
C. Primary Jurisdiction
Finally, Defendant argues that this case should be dismissed based on the doctrine of primary jurisdiction because "the DOJ should have the first opportunity to speak on this issue through a final regulation." (DE 34 at 14). The primary jurisdiction doctrine "is a judicially created doctrine whereby a court of competent jurisdiction may dismiss or stay an action pending a resolution of some portion of the action[ ] by an administrative agency." Smith v. GTE Corp. ,
"[T]he main justifications for the rule ... are [1] the expertise of the agency deferred to and [2] the need for a uniform interpretation of a statute or regulation." Boyes v. Shell Oil Prods. Co. ,
Importantly, "the court must always balance the benefits of seeking the agency's aid with the need to resolve disputes *1139fairly yet as expeditiously as possible ." Miss. Power & Light Co. ,
This Court will join the majority of other courts who have addressed this issue and deny Defendant's motion to dismiss or stay pursuant to the primary jurisdiction doctrine.
Turning to the second justification for the primary jurisdiction doctrine, it is not apparent why any need for uniformity should serve as a basis for dismissing or staying this matter. Defendant has failed to show that the need for uniformity here outweighs this Court's ability to fashion a remedy, if needed, which would apply only in this particular case.
Finally, any benefit to the Court by seeking the DOJ's assistance here is outweighed by the need to resolve this dispute "fairly yet as expeditiously as possible." See Miss. Power & Light Co. ,
*1140D. Request for Hearing
Defendant also requested a hearing, asserting that its motion "raises significant issues about the reach of the ADA and includes constitutional and jurisdictional arguments about website accessibility claims that are matters of first impression in this district." (DE 34 at 15). Pursuant to S.D. Fla. Local Rule 7.1(b)(2), "[t]he Court in its discretion may grant or deny a hearing as requested." Here, the Court was able to determine all issues raised in Defendant's motion based on the papers filed with the Court and the applicable law. Thus, Defendant's request for hearing is denied.
Accordingly, it is hereby ORDERED AND ADJUDGED that Defendant's Motion to Dismiss (DE 34) is DENIED.
DONE AND ORDERED in Chambers at West Palm Beach, Florida, this 9 day of February, 2018.
Any subsequent references to "the benefits" in this Order incorporate all of the aforementioned statutory language.
Despite the clear standard adopted by this Court in the Dismissal Order, Plaintiff spends most of his response arguing that this Court should not apply the nexus theory because the "website" itself should be considered a benefit of Kohl's physical stores that must be made accessible under the ADA. (DE 42 at 4-12). To support his argument, Plaintiff mischaracterizes the holding of a non-binding case, Nat'l Fed'n of the Blind v. Target Corp. ,
Plaintiff makes several other factual allegations, including that he was prevented from "access[ing] ... the location of the physical stores, including which physical store is nearest or more convenient to the Plaintiff; ... obtain[ing] discount coupons to be applied to purchases; ... [and] obtain[ing] information on items are [sic] being offered for sale at a reduced or clearance price." (Compl. ¶ 10). Compared with the opportunity to place an order online for pick-up at a physical store, it is less evident to the Court whether these alleged website functions constitute benefits of Defendant's physical stores. Accordingly, the Court declines to address whether Plaintiff's inability to access these functions of Defendant's website would be sufficient to state a claim under the nexus theory.
In the briefing on Defendant's Motion, both Plaintiff and Defendant focus on whether the DOJ, the agency tasked with promulgating Title III ADA regulations,
See, e.g., Reed ,
Opinions of the Fifth Circuit issued prior to October 1, 1981, are binding precedent in the Eleventh Circuit. Bonner v. City of Prichard ,
See, e.g., Gorecki ,
Reference
- Full Case Name
- Dennis HAYNES v. KOHL'S DEPARTMENT STORES, INC.
- Cited By
- 2 cases
- Status
- Published