Suntrust Bank v. Bickerstaff
Opinion
In 2010, Jeff Bickerstaff, Jr., 1 a customer of SunTrust Bank ("SunTrust"), filed a complaint against SunTrust on behalf of himself and all others similarly situated asserting that SunTrust's overdraft fees constitute unlawful interest charges and raising claims for violation of Georgia's civil and criminal usury laws ( OCGA §§ 7-4-2 and 7-4-18, respectively), money had and received, and conversion. This is the third appearance of this case before this Court. In the instant appeal, SunTrust challenges the Superior Court of Fulton County's order holding SunTrust's class-action litigation waiver unconscionable and granting Bickerstaff's motion for class certification, pursuant to OCGA § 9-11-23. SunTrust argues that the trial court erred in (1) finding the class-action waiver unconscionable, and (2) granting class certification. For the reasons that follow, we affirm.
Background and Procedural History
Like many banking institutions, SunTrust provides an automated overdraft program that allows an account holder's ATM or debit card transaction to be approved even if the approved amount exceeds the account holder's available balance. In other words, the customer has insufficient funds to cover the transaction and SunTrust advances the customer the necessary funds to cover the transaction, but, in return, charges the customer a flat fee per overdraft transaction. During the relevant time period, SunTrust charged a flat overdraft fee of $32 or $36 per overdraft transaction. In the complaint, Bickerstaff alleged that, on multiple occasions, SunTrust "advance[d] money to Plaintiff in amounts less than $3,000 and collected Overdraft Fees from Plaintiff in connection with each such advance." He maintained that SunTrust's overdraft fees in fact constitute interest charged by SunTrust for the use of the money SunTrust advanced/loaned account holders to cover overdrafts on their accounts, and that the rate of interest grossly exceeded the rate allowed under Georgia's usury laws.
The record reveals that, in 2009, when Bickerstaff opened his account with SunTrust, *720 he, like all SunTrust customers, signed a document acknowledging receipt of SunTrust's Rules and Regulations for Deposit Accounts - an approximately 40-page, single-spaced, fine-print booklet ("the Rules and Regulations") - and agreeing to be bound by the Rules and Regulations. In relevant part, in an introductory section preceding the table of contents, the Rules and Regulations included a provision that "[a] determination that any part of this agreement is invalid or unenforceable will not affect the remainder of this agreement." On page 22 of the booklet, the Rules and Regulations included a mandatory arbitration provision, which provided as follows:
DISPUTE RESOLUTION
READ THIS PROVISION CAREFULLY AS IT WILL HAVE A SUBSTANTIAL IMPACT ON HOW LEGAL CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. For a Claim subject to arbitration, neither the Depositor nor the Bank will have the right to: (1) have a court or a jury decide the Claim; (2) engage in information-gathering (discovery) to the same extent as in court; (3) participate in a class action in court or in arbitration; or (4) join or consolidate a Claim with claims of any other person. The right to appeal is more limited in arbitration than in court and other rights in court may be unavailable or limited in arbitration.
ARBITRATION. Notwithstanding any other provision in these rules and regulations, if either Depositor or the Bank has any unresolvable dispute, controversy or claim ... whether founded in contract, tort, statutory or common law, concerning, arising out of or relating to the Account or these rules and regulations ... upon the demand of either party, it will be resolved by individual (not class or class-wide) binding arbitration[.]
Additionally, on page 24, the Rules and Regulations contained a jury trial waiver provision, which provided as follows:
JURY TRIAL WAIVER . FOR ANY MATTERS NOT SUBMITTED TO ARBITRATION, DEPOSITOR AND BANK HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION BASED HEREON OR ARISING OUT OF THESE RULES AND REGULATIONS, RELATING TO THE ACCOUNT, OR ANY OTHER DISPUTE OR CONTROVERSY BETWEEN YOU AND US. FURTHER, DEPOSITOR AND BANK HEREBY AGREE THAT ANY LITIGATION WILL PROCEED ON AN INDIVIDUAL BASIS AND WILL NOT PROCEED AS PART OF A CLASS ACTION.
(emphasis supplied). The final sentence of the above paragraph is at issue in this case and is hereinafter referred to as the "class-action waiver."
After Bickerstaff filed the underlying complaint, SunTrust revised its Rules and Regulations and provided customers with the ability to opt out of arbitration. SunTrust moved to compel arbitration in the underlying case, which the trial court denied, finding that Bickerstaff effectively exercised his right to opt out of arbitration by filing the instant complaint. 2
Subsequently, SunTrust entered into an agreed upon stipulation related to class certification, stipulating to the following:
1. SunTrust maintains documents and/or data sufficient to identify the following information related to individual consumer deposit accounts in which an ATM card or debit card transaction caused an overdraft of the account ("Overdraft") during the putative class period of July 12, 2006, to July 2010 ("Class Period") and for which an overdraft fee and/or an extended overdraft fee was charged to the account (together, "Overdraft Fee"):
a. the individual customer's name, account number, and mailing address;
b. the date each Overdraft was incurred and the amount of the Overdraft;
*721 c. the date and amount of any Overdraft Fee that was charged to the account;
d. the dates that the account which had an Overdraft subsequently had any transaction that affected the account balance, including, but not limited to, any deposits, credits, or debits and the amount, nature, and posting date of such transactions;
e. the date that an account which had an Overdraft subsequently had a positive balance, if it did ever have such a positive balance; and
f. the date and amount of any adjustments, credits, or refunds of any Overdraft Fee incurred on the account.
2. With a sufficient amount of time and expense, it is possible to obtain and process the documents and/or data sufficient to show the information listed in paragraph 1 above. SunTrust will not argue that class certification should be denied on the basis that it would be unduly burdensome, difficult, or impossible to obtain and produce the documents and data referenced in paragraph 1 above. SunTrust reserves and retains all rights to object to Plaintiff's request for production of documents.
3. The number of individuals who maintain consumer deposit accounts with Georgia mailing addresses which have been assessed an Overdraft Fee caused by an Overdraft during the Class Period exceeds 1,000.
4. SunTrust will not argue that class certification should be denied on the basis that the systems or processes used to record an Overdraft and assess an Overdraft Fee during the Class Period differ materially from customer to customer.
5. During the Class Period, the Overdraft Fee ranged from $32.00 to $36.00. SunTrust will not argue that class certification should be denied on the basis that the amounts of putative class members' individual claims related to Overdraft Fees are sufficiently large for it to be feasible for such claims to be brought individually. ...
In 2013, Bickerstaff moved for class certification, pursuant to OCGA § 9-11-23. SunTrust opposed class certification, arguing, in relevant part, that (1) the class-action waiver in the Rules and Regulations precluded certification; (2) Bickerstaff could not opt out of the arbitration agreement on behalf of the class; and (3) Bickerstaff could not satisfy the numerosity, commonality, typicality, and adequacy of representation requirements for class certification under OCGA § 9-11-23. In reply, Bickerstaff asserted, among other arguments, that the class-action waiver was unconscionable, and, alternatively, was unenforceable as a matter of law because it was a non-severable part of the unenforceable jury trial waiver.
Following a hearing, the trial court denied Bickerstaff's motion for class certification, finding that the class lacked numerosity because Bickerstaff could not reject arbitration on behalf of the putative class.
3
Bickerstaff appealed the denial of class certification (Case No. A14A1780), and SunTrust cross-appealed the denial of its motion to compel arbitration (Case No. A14A1781). We affirmed the trial court's denial of both motions.
Bickerstaff v. SunTrust Bank
,
the terms of the arbitration rejection provision of SunTrust's deposit agreement do not prevent Bickerstaff's class action complaint from tolling the contractual limitation for rejecting that provision on behalf of all putative class members until such time as the class may be certified and each member makes the election to opt out or remain in the class. Accordingly, the numerosity requirement of OCGA § 9-11-23 (a) (1) for pursuing a class complaint is not defeated on this ground.
Bickerstaff v. Suntrust Bank
,
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SunTrust filed a petition for writ of certiorari to the United States Supreme Court, which was denied. See
SunTrust Bank v. Bickerstaff
, --- U.S. ----,
On remand, following supplemental briefing by the parties, 5 the trial court found that the class-action waiver (contained in the jury trial waiver provision of the Rules and Regulations) was procedurally and substantively unconscionable. Additionally, the trial court found that all of the requirements of OCGA § 9-11-23 were met and certified the following class:
Every Georgia citizen who had or has one or more accounts with SunTrust Bank and who, from July 12, 2006, to October 6, 2017 (i) had at least one overdraft of $500.00 or less resulting from an ATM or debit card transaction (the "Transaction"); (ii) paid any Overdraft Fees as a result of the Transaction; and (iii) did not receive a refund of those Fees.
This appeal followed.
"The issues of contract construction and enforceability are generally questions of law for a court to resolve and are therefore subject to de novo review on appeal."
Precision Planning, Inc. v. Richmark Communities, Inc.
,
1. The first issue before us is whether the class-action waiver in SunTrust's Rules and Regulations is enforceable. The trial court found that the class-action waiver was unconscionable and therefore unenforceable. In three interrelated enumerations of error, SunTrust argues that the trial court erred in finding that the class-action waiver was unconscionable. On the other hand, Bickerstaff argues that we need not reach the question of unconscionability because the class-action waiver is unenforceable as a matter of law as it is a non-severable, integrated part of the legally unenforceable jury trial waiver. SunTrust does not dispute that the jury trial waiver is unenforceable as a matter of law in Georgia, 6 but maintains that the class-action waiver is severable from the otherwise invalid provision. For the reasons that follow, we agree with Bickerstaff.
Our Supreme Court has held "that pre-litigation contractual waivers of the right to trial by jury are not enforceable in cases tried under the laws of Georgia."
Bank South, N.A. v. Howard
,
2. SunTrust argues on appeal that, even in the absence of the class-action waiver, class certification under OCGA § 9-11-23 (b) (3) was inappropriate because individual issues predominate over any common question of law or fact. For the reasons that follow, no abuse of discretion appears in the trial court's decision to certify the class.
The requirements for class certification are set forth in OCGA § 9-11-23 (a) and (b). "In determining the propriety of a class action, the first issue to be resolved is not whether the plaintiffs have stated a cause of action or may ultimately prevail on the merits but whether the requirements of OCGA § 9-11-23 have been met."
Fortis Ins. Co. v. Kahn
,
(1) [t]he class is so numerous that joinder of all members is impracticable;
(2) [t]here are questions of law or fact common to the class;
(3) [t]he claims or defenses of the representative parties are typical of the claims or defenses of the class; and
(4) [t]he representative parties will fairly and adequately protect the interests of the class.
OCGA § 9-11-23 (a).
8
Additionally, the trial court must determine that at least one ground of OCGA § 9-11-23 (b) is satisfied. See
Bickerstaff II
,
"Trial judges have broad discretion in deciding whether to certify a class, and plaintiffs bear the burden of proving class certification is appropriate. Absent an abuse of the trial judge's discretion in certifying a class, such decision must be affirmed."
J. M. I. C. Life Ins.
,
First, SunTrust asserts that class certification is improper under OCGA § 9-11-23 (b) (3) because the class-action waiver is enforceable, and, regardless, whether the waiver is procedurally unconscionable is an individualized issue. We disagree. As discussed in Division 1, the class-action waiver is unenforceable as a matter of law.
Second, SunTrust argues that whether its overdraft fees constitute interest cannot be determined on a class-wide basis because the particular services involved and costs incurred by SunTrust vary with each fee, and "[a] service charge is not interest if it was based upon some service rendered, trouble encountered, inconvenience sustained or risk assumed by [SunTrust], other than the advance of money." However, this argument is belied by SunTrust's stipulation that it "would not argue that class certification should be denied on the basis that the systems or processes used to record an Overdraft and assess an Overdraft Fee ... differ materially from customer to customer." Furthermore,
*724
"[t]he commonality requirement does not require that all questions of law and fact be common to every member of the class. Rather, the rule requires only that resolution of the common questions affect all or a substantial number of the class members."
Brenntag Mid South, Inc. v. Smart
,
Here, the putative class members challenge the legality of SunTrust's overdraft fees, namely whether the overdraft fees constitute unlawful interest under Georgia law. This question will be determined by examination of a common set of terms in identical form contracts that apply to all members of the putative class, and we have held that "claims arising from interpretation of form agreements are considered to be 'classic cases' for treatment as a class action."
Resource Life
,
Third, SunTrust asserts that class certification is improper because, if the overdraft fees constitute interest, then the term of each "loan" will have to be determined on an individualized basis for purposes of calculating damages. In other words, the "loan" begins on the date the overdraft is incurred and ends on the date the overdraft and the overdraft fee(s) are repaid by the account holder (i.e. when the account holder brings his or her account balance positive). Therefore, SunTrust is correct that, if Bickerstaff prevails on his claim that the overdraft fees constitute interest, the term of each loan will vary from customer to customer. However, it is well established that "the need for individual damage calculations does not defeat class certification, so long as the liability inquiry presented common legal issues."
Earthlink, Inc. v. Eaves
,
Finally, SunTrust asserts that class certification is improper because each class member's ability to recover on the claims for conversion and money had and
*725
received will depend on an individualized inquiry as to whether the voluntary payment doctrine bars recovery.
9
This argument is unpersuasive. Bickerstaff's claims for money had and received and conversion seek to recover all payments under SunTrust's overdraft program deemed to be usurious, and it is well-established that the voluntary payment doctrine does not apply to the recovery of usury. See, e.g.,
Dell v. Kugel
,
In light of the foregoing, we conclude the trial court did not abuse its discretion in certifying the class.
Judgment affirmed.
Rickman and Coomer, JJ., concur.
ON MOTION FOR RECONSIDERATION
SunTrust has moved for reconsideration of our decision, focusing on our ruling in Division 1, regarding the issue of severability of the class-action waiver from the legally unenforceable jury trial waiver. In its motion, SunTrust substantively argues for the first time in this Court that the class-action waiver is an additional independent promise that can be severed and stand alone based on the waiver's plain language. SunTrust did not raise this argument in its appellant brief or reply brief in this Court, nor did it cite a majority of the cases on which it now relies for its position.
10
Furthermore, a review of the record confirms that it did not make this substantive argument in the trial court. Thus, SunTrust waived this argument. See
Milligan v. State
,
SunTrust also argues incorrectly that our decision prohibits a court from severing one or more contractually enforceable sentences from an otherwise unenforceable contractual clause, regardless of the circumstances and without considering the contract as a whole. And, according to SunTrust, this holding conflicts with other precedent. Given that SunTrust misstates our holding, we take this opportunity to clarify our decision. Based on the unique context of this case we determined the class-action waiver is not severable because it was part of a single integrated provision. OCGA § 13-1-8 (a) ("A contract may be either entire or severable. In an entire contract, the whole contract stands or falls together. In a severable contract, the failure of a distinct part does not void the
*726
remainder.");
AMB Property, L.P. v. MTS, Inc.
,
Contracts of adhesion, such as the one here "are strictly construed against the drafter"- in this case SunTrust.
Western Pacific Mut. Ins. Co. v. Davies
,
When determining whether the class-action waiver is an independent provision, we do not read the waiver in isolation, but rather consider it in the context of the contract as a whole. We hold only that, given the context in which the waiver appears and when the contract is read as a whole, the class-action waiver that SunTrust seeks to sever from its unenforceable jury trial waiver is, in fact, an integral part of that contractual clause, and, therefore, it cannot be severed. Specifically, the class-action waiver appears as the final sentence of the paragraph entitled "JURY TRIAL WAIVER" in SunTrust's 40-page single-spaced, fine print contract. The dispute resolution section of the contract clearly and independently identifies both the arbitration provision and the jury trial waiver as distinct applicable provisions. Both appear with distinct headings, distinct paragraphs, and distinct typeface separating those provisions from the surrounding text. Although SunTrust maintains that the class-action waiver was intended to be a stand alone provision separate from the jury trial waiver, unlike the arbitration provision and the jury trial waiver, it was not independently identified or otherwise distinguished as a distinct type of waiver or a distinct rule of litigation. The class-action waiver also appears in the same typeface as the jury trial waiver. It was not separated from the jury trial waiver by indentation, numbers, or characters. Nor is it otherwise written or displayed in such a way that it can reasonably be construed as an independent and distinct part separate from the jury trial waiver. Rather, when read as a whole, it is clear that the class-action waiver was intended to be read in conjunction with the jury trial waiver.
Wilson v. Clark Atlanta University, Inc.
,
In other words, as we noted in our decision, the jury trial waiver and the class action waiver when considered in context constitute a single, integrated provision. And, it is because we concluded that the class-action waiver is not a distinct part that it cannot be severed as "[t]he concept of severability refers to striking a distinct part [of a contract and allowing the remainder to stand], not to excising certain language contained in a single provision."
AMB Property
,
Jeff Bickerstaff passed away during the ongoing litigation, and the Executor of his Estate, Ellen Bickerstaff, was substituted as the named plaintiff.
Suntrust filed an application for interlocutory appeal of the order denying its motion to compel arbitration, which we granted in Case. No. A12A2547, and Bickerstaff cross-appealed in Case No. A12A2548. However, we later dismissed both appeals as having been improvidently granted.
In reaching its decision, the trial court only addressed the numerosity factor under OCGA § 9-11-23 (a) and did not consider the other remaining factors, or the validity and effect of the class-action waiver in the Rules and Regulations.
SunTrust did not appeal the determination that Bickerstaff had opted out of the mandatory arbitration provision by filing the underlying complaint.
Bickerstaff II
,
The trial court explained that it would be considering all of the matters previously briefed, and, therefore, the parties were to use supplemental briefing to address new or additional case law and not to reargue "what has already been said" in the supplemental briefing.
SunTrust notes that, although pre-litigation contractual jury trial waivers are unenforceable in Georgia, such waivers are enforceable in other states where SunTrust operates. That fact, however, is irrelevant to this appeal because it is undisputed that Georgia law applies in this case.
Although the trial court did not find this issue dispositive, "[u]nder the right for any reason doctrine, [we] will affirm a judgment if it is correct for any reason, even if that reason is different than the reason upon which the trial court relied."
Maynard v. Snapchat, Inc.
,
SunTrust does not challenge the trial court's finding that the prerequisites of OCGA § 9-11-23 (a) were satisfied.
Under the voluntary payment doctrine, "[p]ayments of claims made through ignorance of the law or where all the facts are known and there is no misplaced confidence and no artifice, deception, or fraudulent practice used by the other party are deemed voluntary and cannot be recovered unless made under an urgent and immediate necessity thereof or to release person or property from detention or to prevent an immediate seizure of person or property." OCGA § 13-1-13.
In its initial brief before us, SunTrust noted in a footnote that "the contract states any invalid language is severable." Similarly, in its reply brief, SunTrust asserted, without any supporting argument, that "the sentence waiving a jury trial and the sentencing waiving class procedures are distinct, independent promises." SunTrust never argued or provided any authority in its briefs before us or the court below that the plain language of the waiver compelled a conclusion that the class-action waiver was an independent, stand alone provision.
We have reviewed all of the authorities cited by SunTrust and find that none of them are squarely on point, such that they require a different judgment than that previously rendered.
Case-law data current through December 31, 2025. Source: CourtListener bulk data.