In this case, involving a tenure decision at a local community college, we take the words written in the collective bargaining agreement that “[t]he granting or failure to grant tenure shall be arbitrable but any award is not binding” at their face value. As such, the decision of the arbitrator to reinstate the professor and order another tenure review was an advisory one and not binding upon the college.

Background. The Massachusetts Board of Higher Education/ Roxbury Community College (college) appeals a decision confirming an arbitration award issued to the Massachusetts Community College Council (association), on behalf of Virgilio *555Acevedo, a faculty member to whom the college had denied tenure and, as a result, had given a one-year terminal contract. The award ordered Acevedo’s reinstatement with full back pay and granted him a second chance to apply for tenure. At issue is whether the arbitration award can be binding in the face of statutory law and the collective bargaining agreement (CBA), which indicates that arbitration decisions involving tenure are nonbinding.

Facts. In 2001, the college hired Acevedo as an assistant professor in the social sciences department, a tenure-track position. The terms of Acevedo’s employment were governed by a CBA between the college and the association.

Article IV of the CBA governed the “Rights and Responsibilities of the Employer.” Article 4.01 provided that “[a]ll management’s rights and functions, except those which are clearly and explicitly abridged by the specific terms of this Agreement, shall remain vested with the Employer.” Article 4.01(2) stated that among these exclusive rights of the employer was the right “[t]o hire all employees, to determine their qualifications and the conditions for their continued employment or their dismissal or demotion, and to promote and transfer all such employees.”

The tenure review process was laid out in Article XI of the CBA. Among other things, art. 11.03(A) provided that tenure “may be granted” to candidates by the employer upon the recommendation of the college’s president. It also provided that a unit personnel practices committee (tenure committee) was to be formed every year to review tenure applications. Under art. 11.03(C)(3), the tenure committee was required to “review all relevant material within the individual’s official personnel file and . . . forward recommendations for either tenure or a one (1) year terminal appointment to the appropriate Dean(s).” The dean would then review the recommendations of the employee’s supervisor and the tenure committee and forward the dean’s own recommendations to the president of the college, who would review all the recommendations and forward an official recommendation to the employer.1

Article XIII of the CBA provided the basis for annual evaluation of tenured and nontenured faculty. It contained criteria *556designed “[t]o provide a basis upon which decisions shall be made concerning the reappointment, promotion, performance-based salary adjustments, tenure, sabbatical and professional leaves, and termination, dismissal and discipline of a unit member.” Article 13.01(3). It provided that “[e]valuation of faculty members shall be uniformly applied and based upon total performance with primary emphasis on teaching effectiveness,” and listed the criteria that could be considered in annually evaluating a faculty member’s performance. 2 Article 13.02(A). Lastly, it listed the six-step procedure for the annual evaluation of faculty members: “(1) student evaluation; (2) course materials evaluation; (3) classroom observation evaluation; (4) student advisement and college service evaluation; (5) personnel file review; and (6) summary evaluation.”3 Article 13.02(B). Notably, although annual evaluations under Article XIII provided some basis for tenure decisions, they were not the exclusive criteria under which such decisions were to be made. See discussion of art. 11.03(C)(3), supra.

*557On October 6, 2006, Acevedo was notified that he would be considered for tenure. After a review process lasting from February until May, 2007, the president of the college recommended that the board of trustees deny tenure to Acevedo based on the recommendations of the tenure committee, the dean of liberal arts, and the vice-president for academic affairs. Among the reasons listed for the recommended denial were low student enrollment and high withdrawal rates from Acevedo’s classes4; student evaluations of Acevedo that reflected “a level of teacher effectiveness that does not meet College expectations for teaching excellence,”5; and Acevedo’s failure to adequately perform duties as a faculty adviser as required by the CBA.6 On May 31, 2007, Acevedo was denied tenure and notified that he would instead receive a “terminal” contract for the 2007-2008 school year, after which he would not be rehired.

Acevedo filed a grievance challenging the decision, arguing that the college acted arbitrarily in its denial of tenure and its issuing of the terminal contract. The matter went to arbitration. Article X of the CBA allowed the association to initiate arbitration for grievances and provided that “[t]he decision or award *558of the arbitrator shall be final and binding.” Article 10.06(A)(1). This provision was qualified and restricted however. “The granting or failure to grant tenure shall be arbitrable but any award is not binding.” Article 10.06(F).

The issues before the arbitrator, as agreed upon by the parties, were:

“1. Did the Employer violate the Collective Bargaining Agreement by the manner in which the Grievant, Professor Virgilio Fernando Acevedo, was reviewed and considered for tenure, denied tenure, and/or given a terminal contract, which ended his employment effective May 31, 2008?

“2. If so, what shall be the remedy?”

The arbitrator concluded that the college improperly relied on factors beyond those permitted by the CBA when evaluating Acevedo for tenure, including enrollment and withdrawal rates,7 rescinded evaluations,8 and hearsay statements.9 The arbitrator also criticized the tenure committee for misinterpreting student evaluations, drawing negative inferences from missing documents, and failing to apply a uniform review process to all tenure candidates. Above all, the arbitrator faulted the tenure committee because it “applied criteria not specifically noted in *559Article XIII as much of the basis for the[] decision to recommend denying tenure to Prof. Acevedo.”10

The arbitrator ultimately found that “the tenure evaluation process for Prof. Acevedo was unreasonable, arbitrary and capricious and violated the contract.” The arbitrator concluded that the only possible remedy was to return Acevedo to his position “with full seniority, benefits, and back pay.” The arbitrator further ordered that Acevedo be given another opportunity to apply for tenure before another tenure committee. The judge granted the association’s motion to confirm the award and denied the college’s motion for judgment on the pleadings.

On appeal, the college claims that it was not bound by the arbitration award, which it viewed as merely advisory.11 It argues that (1) enforcement of the award is precluded by the statutory nondelegability doctrine; (2) the CBA bars binding arbitration of tenure decisions; and (3) because the arbitration was not binding, the college had no obligation to follow the award and Acevedo had no statutory authority to seek its confirmation under G. L. c. 150C, § 10.

Discussion. The issue before us is whether the college is bound by the arbitrator’s award, which effectively overturned its denial of tenure to Acevedo. The college claims that the judge erred in confirming a nonbinding award under G. L. c. 150C, § 10.12 Conversely, the association essentially argues that the arbitration was binding in that it dealt with procedural, not substantive, issues, and therefore the judge was required to confirm the arbitrator’s award under G. L. c. 150C.13

*560The Legislature has granted the exclusive power to award or deny tenure to school administrators under G. L. c. 15A, § 22, amended by St. 2008, c. 27, § 72,14 which provides that “[e]ach board of trustees of a community college or state college shall . . . appoint, transfer, dismiss, promote and award tenure to all personnel of said institution.” The statute gives “administrators of public colleges and universities ‘unfettered authority to make decisions bearing on core issues of educational policy’ in an effort to provide the most effective education for” students. Board of Higher Educ. v. Massachusetts Teachers’ Assn., NEA, 62 Mass. App. Ct. 42, 49 (2004), quoting from Higher Educ. Coordinating Council/Roxbury Community College v. Massachusetts Teachers’ Assn./Mass. Community College Council, 423 Mass. 23, 29 (1996) (hereinafter HECC v. MTA). “This authority extends to decisions ‘concerning staffing and personnel.’ ” Ibid.

Additionally, there are limitations on what a public college may delegate to arbitrators in collective bargaining agreements. “[I]t may not, for instance, delegate for decision by arbitration its authority to make ‘specific appointment determinations, and decisions to abolish positions.’ ” Ibid., quoting from Boston Teachers Union, Local 66 v. School Comm. of Boston, 386 Mass. 197, 211 (1982).

However, a school “may bind itself to follow certain procedures with respect to decisions committed to its exclusive authority, and a failure to follow those procedures may be the basis for an arbitrable grievance.” Id. at 28. See School Comm, of Danvers v. Tyman, 372 Mass. 106, 114 (1977). “Sorting out when arbitrators tread into the forbidden realm of nondelegable decision-making, or are instead properly enforcing agreed-to procedures, requires nuanced analysis on a case-by-case basis.” Massachusetts Bd. of Higher Educ. v. Massachusetts Teachers’ *561Assn., 79 Mass. App. Ct. 27, 34 (2011). See HECC v. MTA, 423 Mass, at 31-32.

Here, the initial and essential question to be asked is whether the college, in fact, bound itself to follow a particular procedure. For that, we turn to the CBA. What distinguishes this case is art. 10.06(F), which specifies that “[t]he granting or failure to grant tenure shall be arbitrable but any award is not binding.” The college points out that “[o]nly where a school committee has agreed to submit to binding arbitration has a court found that due to procedural violations a reinstatement order” is permissible. For example, in School Comm. of W. Bridgewater v. West Bridgewater Teachers’ Assn., 372 Mass. 121, 124-125 (1977), the court found that an arbitration award concerning a nondelegable right was appropriate where “the school committee agree[d] to such a procedure and further agree[d] to submit to binding arbitration any claim that it failed to adhere to those evaluation procedures.”

The college maintains that it submitted to arbitration only for an advisory opinion and that there is no evidence that it willingly submitted to binding arbitration. In support, the college argues that the plain language of the CBA prohibits binding awards overturning the granting or denying of tenure. Under the CBA, the college claims that it bound itself to certain procedures, such as binding arbitration for most grievances, but specifically retained the right to make tenure decisions under art. 10.06(F). Although the association recognizes that an arbitrator cannot issue a binding tenure decision, it argues that there was fault with the process, which it asserts is arbitrable and binding, and not with the substantive decision, which, while arbitrable, is not binding.

The judge agreed with the association and emphasized that “the issue before the arbitrator was whether the manner in which Prof. Acevedo was reviewed and considered for tenure violated the agreement, not whether the tenure decision itself did so” (emphasis in original).15 The association and the judge both distinguish between “substantive” and “procedural” tenure *562awards. The association claims that because the award merely addressed the procedure under which Acevedo was denied tenure rather than the substantive decision to deny him tenure, the award must be binding and it must be confirmed under G. L. c. 150C.

The problem with this interpretation is that the clear language of the CBA does not make such a distinction. The CBA does not differentiate between procedural and substantive rights. Rather, it clearly and unambiguously states that “[t]he granting or failure to grant tenure shall be arbitrable but any award is not binding.” Further, it is difficult to see a meaningful distinction in this case between a grievance challenging the “manner” by which the college denied tenure and the subjective substantive decision to deny tenure itself. The central question presented in both scenarios is whether the college denied tenure.16

“A contract should be construed in such a way that no word or phrase is made meaningless by interpreting another word or phrase, because the interpretation should favor a valid and enforceable contract or lease rather than one of no force and effect.” Lexington Ins. Co. v. All Regions Chem. Labs, Inc., 419 Mass. 712, 713 (1995). To conclude that the award is binding merely because the arbitrator considered the procedure used by the college to reach its decision to deny tenure would essentially render art. 10.06(F) meaningless. By voiding the original tenure decision and ordering Acevedo’s reinstatement, the arbitrator effectively overruled the college’s decision to deny him tenure.17

The plain meaning of art. 10.06(F) is clear; arbitration decisions on tenure are not binding. If the parties to the CBA wished to make a distinction between procedure and substance they *563could have easily included such language. In this case, the arbitrator issued an award overriding the college’s decision to deny tenure. We read art. 10.06(F) to mean that such a decision is not binding. As such, the judge below erred in confirming the arbitration award.

Judgment reversed.