*579 In this case we consider whether the Internet domain name "OrderMyOil.com" is entitled to trademark protection under Massachusetts common law. On the complaint before us, we hold that OrderMyOil.com is a generic name that is ineligible for such protection. Accordingly, this case presents the rare instance *580 in which a trademark claim was properly dismissed under Mass. R. Civ. P. 12 (b) (6), 365 Mass. 754 (1974).

Background . 1. Facts . The plaintiff, United Oil Heat, Inc., doing business as OrderMyOil.com, delivers home heating oil to customers in Massachusetts, southern New Hampshire, and northern Rhode Island. The plaintiff's website, using the Internet domain name OrderMyOil.com, went live in August 2008. 3 As its name denotes, the website allows customers to order heating oil online for delivery. As of August 2, 2017, OrderMyOil.com had over 20,000 registered users, had sold over fifteen million gallons of home heating fuel, and had "done approximately $52,000,000 in revenue." The plaintiff marketed OrderMyOil.com through various media outlets. OrderMyOil.com also had a Facebook page with over 900 "likes," and delivery trucks displaying OrderMyOil.com thereon. The plaintiff does not allege that it registered OrderMyOil.com as a trademark in the United States or in any other jurisdiction.

In February of 2016, the defendants, M.J. Meehan Excavating, Inc., and Michael Meehan, began using "OrderYourOil" in connection with their home heating oil delivery services. OrderYourOil is a supplier of home heating and diesel fuel. The complaint alleges that the defendants offer the same goods and services as the plaintiff, in the same geographic areas. The defendants' website likewise allows customers to order heating oil online for delivery.

2. Procedural history . On August 2, 2017, the plaintiff filed its complaint in the Superior Court, alleging common law trademark infringement, trademark dilution *860 under G. L. c. 110H, § 13, 4 and violation of G. L. c. 93A, § 11. 5 The defendants moved to dismiss *581 the complaint under Mass. R. Civ. P. 12 (b) (6). Following a hearing, the judge issued a written decision and order allowing the motion. 6 The judge concluded that OrderMyOil is a generic name that is not entitled to trademark protection, and that the plaintiff failed to state a claim for trademark infringement, trademark dilution, or violation of G. L. c. 93A. Judgment entered for the defendants. The plaintiff now appeals. 7

Discussion . 1. Legal standards . a. Motion to dismiss . "We review the allowance of a motion to dismiss de novo," Curtis v. Herb Chambers I-95, Inc ., 458 Mass. 674 , 676, 940 N.E.2d 413 (2011), accepting as true the facts alleged in the plaintiff's complaint as well as any favorable inferences that reasonably can be drawn from them. See Lopez v. Commonwealth , 463 Mass. 696 , 700, 978 N.E.2d 67 (2012). "What is required at the pleading stage are factual 'allegations plausibly suggesting (not merely consistent with)' an entitlement to relief ...." Iannacchino v. Ford Motor Co ., 451 Mass. 623 , 636, 888 N.E.2d 879 (2008), quoting Bell Atl. Corp . v. Twombly , 550 U.S. 544 , 557, 127 S.Ct. 1955 , 167 L.Ed.2d 929 (2007) ( Twombly ). "Factual allegations must be enough to raise a right to relief above the speculative level ...." Twombly , supra at 555 , 127 S.Ct. 1955 .

b. Trademark law principles . In Massachusetts, the test for common law trademark infringement is the same as under the *582 Lanham Act. 8 See *861 Jenzabar, Inc . v. Long Bow Group, Inc ., 82 Mass. App. Ct. 648 , 654 n.11, 977 N.E.2d 75 (2012) ("The gravamen of a claim of trademark infringement under Massachusetts common law is the same as under the Lanham Act"). See also Bose Corp . v. Ejaz , 732 F.3d 17 , 26 n.7 (1st Cir. 2013) (common law trademark infringement claims in Massachusetts require same elements as Federal trademark infringement claims); Leejay, Inc . v. Bed Bath & Beyond, Inc ., 942 F. Supp. 699 , 701 n.2 (D. Mass. 1996) ("trademark infringement is defined in essentially the same terms under the Lanham Act and under Massachusetts law"); Black Dog Tavern Co . v. Hall , 823 F. Supp. 48 , 53-54 (D. Mass. 1993) (same). 9 Under that test, "[t]o succeed on a claim of trademark infringement, a plaintiff must establish (1) that its mark is entitled to trademark protection, and (2) that the allegedly infringing use is likely to cause consumer confusion." Boston Duck Tours, LP v. Super Duck Tours, LLC , 531 F.3d 1 , 12 (1st Cir. 2008).

As to the first requirement, "[a] proposed mark cannot acquire trademark protection unless the mark is distinctive, that is, unless it serves the purpose of identifying the source of the goods." Colt Defense LLC v. Bushmaster Firearms, Inc ., 486 F.3d 701 , 705 (1st Cir. 2007), citing Two Pesos, Inc . v. Taco Cabana, Inc ., 505 U.S. 763 , 768, 112 S.Ct. 2753 , 120 L.Ed.2d 615 (1992). In making this determination, courts categorize "proposed marks along a spectrum of distinctiveness." Boston Duck Tours, LP , 531 F.3d at 12 . That spectrum contains five categories: generic, descriptive, suggestive, arbitrary, or fanciful. Id .

At one end of the spectrum there are generic terms, which can never merit trademark protection because they cannot distinguish the goods or services of one producer from the goods or services *583 of another. 10 See Boston Duck Tours, LP , 531 F.3d at 13-14 ("generic terms are incapable of becoming trademarks"); Colt Defense LLC , 486 F.3d at 705 (generic terms receive no trademark protection); Miller Brewing Co . v. Falstaff Brewing Corp ., 655 F.2d 5 , 7 (1st Cir. 1981) ("Under no circumstances is a generic term susceptible of de jure protection under § 43[a] of *862 the Lanham Act ... or under the law of unfair competition"). A generic term "is one that either by definition or through common use has come to be understood as referring to the genus of which the particular product is a species." Colt Defense LLC , supra , quoting Keebler Co . v. Rovira Biscuit Corp ., 624 F.2d 366 , 373-374 (1st Cir. 1980). "[A] generic term answers the question 'What are you?' while a mark answers the question 'Where do you come from?' " Colt Defense LLC , supra , quoting 2 J. Thomas McCarthy, McCarthy on Trademarks and Unfair Competition § 12:1 (2007). "For a term to be generic, then, its primary significance ... to the relevant public must be to identify the nature of a good [or service], rather than its source" (quotation omitted). Colt Defense LLC , supra . Moreover, "[a] term that names the central focus or subject matter of the services is generic for the services themselves." In re Tires, Tires, Tires, Inc ., 94 U.S.P.Q.2d 1153 , 1157 (Trademark Trial & App. Bd. 2009). See In re Meridian Rack & Pinion , 114 U.S.P.Q.2d 1462 , 1466 (Trademark Trial & App. Bd. 2015) (" 'BuyAutoParts' is a generic phrase for auto parts retail sales"). A genericism analysis requires viewing the name in its entirety, rather than dissecting it into its constituent parts. See Boston Duck Tours , supra at 18-19 ("a complete phrase may signify something different than the sum of its parts").

Next on the spectrum, there are descriptive terms, which "convey an immediate idea of the ingredients, qualities or characteristics *584 of the goods to which they are attached" (quotation omitted). Boston Duck Tours, LP , 531 F.3d. at 13 . A descriptive term can receive trademark protection "only if it has acquired secondary meaning by which consumers associate it with a particular producer or source" (quotation omitted). Boston Beer Co. Ltd. Partnership v. Slesar Bros. Brewing Co ., 9 F.3d 175 , 180 (1st Cir. 1993). Whether a term has acquired secondary meaning is a question of fact. Id .

Finally, "[a]t the other end of the spectrum, there are suggestive, arbitrary and fanciful terms that can be protected without proof of secondary meaning. These terms are considered inherently distinctive" (quotation omitted). Boston Beer Co. Ltd. Partnership , 9 F.3d at 180 . In contrast, "generic marks can never be ranked as distinctive." Borinquen Biscuit Corp . v. M.V. Trading Corp ., 443 F.3d 112 , 116 (1st Cir. 2006), citing Park 'N Fly, Inc . v. Dollar Park & Fly, Inc ., 469 U.S. 189 , 194, 105 S.Ct. 658 , 83 L.Ed.2d 582 (1985).

2. Analysis . a. Generic name and secondary meaning . The plaintiff does not allege that it registered OrderMyOil.com as a trademark, and there is no dispute that it is not registered. Instead, the plaintiff contends that the name OrderMyOil.com, even if generic, is entitled to protection under Massachusetts "common law if it has acquired a 'secondary meaning' in the minds of the relevant public." The defendants respond that generic terms are never entitled to trademark protection. The defendants have the better argument.

First, as discussed above, it is black letter law that generic names cannot receive trademark protection. See Boston Duck Tours, LP , 531 F.3d at 14 ; Colt Defense LLC , 486 F.3d at 705 ; Miller Brewing Co ., 655 F.2d at 7 . "Because they serve primarily to describe products rather than identify their sources, generic terms are incapable of becoming trademarks, at least in connection with the [services] that they designate." Boston Duck Tours, LP , supra . Accordingly, assuming the name OrderMyOil.com is generic, it cannot acquire secondary meaning. See *863 Closed Loop Mktg., Inc . v. Closed Loop Mktg., LLC , 589 F. Supp. 2d 1211 , 1220 (E.D. Cal. 2008) ("Once it has been established that a name is generic, that name is ineligible for protection regardless of any evidence of a secondary meaning"). As explained in a leading treatise:

"[i]t is jarring and incongruous to intrude the terminology 'secondary meaning' into a dispute as to whether a designation *585 is an unprotectable generic name or is a protectable trademark.... If a designation is a generic name, then it is not a trademark. If it is not a trademark, then, by definition, it does not have the kind of 'secondary meaning' needed to achieve trademark status."

2 J. Thomas McCarthy, McCarthy on Trademarks and Unfair Competition § 12:46, at 12-198 (5th ed. 2019). See Desai & Rierson, Confronting the Genericism Conundrum, 28 Cardozo L. Rev. 1789 , 1809 (2007) ("Generic words are unprotectable under the Lanham Act and the common law doctrine of unfair competition because they do not [or no longer] have the capacity for source identification. The generic name is incapable of ever becoming a trademark, at least as to the product with which the generic name is associated" [footnote omitted] ).

The plaintiff responds that Massachusetts common law affords protection to any name that has acquired secondary meaning regardless of whether it is generic or descriptive. As authority for this proposition the plaintiff relies on the following language from Jenney Mfg. Co . v. Leader Filling Stations Corp ., 291 Mass. 394 , 397-398, 196 N.E. 852 (1935) ( Jenney ):

"[i]t is settled that a word or device in common use, which is not susceptible of being a technical trade mark because generic or descriptive, may nevertheless be used in such a manner as to confer on the user the right to be protected against a subsequent similar use by a competitor in marketing a similar product.... In the case of a word not subject to exclusive appropriation there may be such a use in connection with a product as to attach to the word a secondary meaning, through association, as denoting the product of the user."

This reliance on Jenney is unpersuasive.

In Jenney , the Supreme Judicial Court determined that the mark at issue -- "Aero" -- when used in connection with the sale of gasoline, had acquired a secondary meaning. Jenney , 291 Mass. at 397, 399 , 196 N.E. 852 . The court did not, however, hold that the term "Aero" used in connection with gasoline is generic, and did not suggest that "Aero," unlike "gas," was a common way to refer to gasoline. Rather, "Aero" as used in Jenney appears to have been a descriptive term related to the use of gasoline in "aeroplanes." Jenney , 291 Mass. at 396 , 196 N.E. 852 . There was no claim, argument, or *586 discussion in Jenney regarding the threshold question whether the term "Aero" was generic, descriptive, suggestive, arbitrary, or fanciful. Thus, Jenney is inapposite, as the issue in dispute in the present case was not addressed there. 11

Jenney , decided in 1935 -- over a decade before the enactment of the Lanham Act -- is best understood in its pre-Lanham Act context. In that context, common law courts

"did not attempt to draw a bright line between generic and descriptive terms. In other words, common law courts -- unlike modern ones -- did not devote a *864 great deal of attention to determining whether a given term should be etymologically classified as generic or descriptive. Both 'words descriptive of qualities or attributes' and 'generic designations' were potentially protectable as trade names (but not as technical trademarks) if they functioned as source identifiers in the marketplace; if, in other words, they had acquired secondary meaning" (footnote omitted).

Desai & Rierson, Confronting the Genericism Conundrum, 28 Cardozo L. Rev. at 1816-1817. See George G. Fox Co . v. Glynn , 191 Mass. 344 , 349-350, 78 N.E. 89 (1906) ("The courts will not recognize trademarks which are not chosen in such a way as not to conflict with the rights of others to use common names and things" but courts may recognize "trade names" where goods "come to be known as of a particular manufacturer, and acquire a valuable reputation, by means of a designation that could not be made the subject of a trademark, because others may have occasion to make some use of the words or marks chosen").

Moreover, as discussed above, we have long recognized that the test for trademark infringement under Massachusetts common law is the same as under the Lanham Act. See Jenzabar, Inc ., 82 Mass. App. Ct. at 654 n.11, 977 N.E.2d 75 . See also Bose Corp ., 732 F.3d at 26 n.7 ; Leejay, Inc ., 942 F. Supp. at 701 n.2 ; Black Dog Tavern Co ., 823 F. Supp. at 53-54 . Thus, viewed in its pre-Lanham Act context, the reference to "generic" terms acquiring secondary meaning in Jenney is best understood as dicta. Accordingly, the plaintiff's contention that a generic name is entitled to trademark *587 protection under Massachusetts common law is unavailing.

b. Nongeneric claim . In the alternative, the plaintiff argues that the complaint sufficiently alleged that OrderMyOil.com is a distinctive, nongeneric mark that is entitled to trademark protection. See Colt Defense LLC , 486 F.3d at 705 ("A proposed mark cannot acquire trademark protection unless the mark is distinctive, that is, unless it serves the purpose of identifying the source of the goods"). We disagree.

The complaint goes to great lengths to attempt to demonstrate secondary meaning, and to satisfy the second prong of a trademark infringement claim -- that the defendants' use of OrderYourOil "is likely to cause consumer confusion." Boston Duck Tours, LP , 531 F.3d at 12 . For example, the complaint asserts that the plaintiff "is in the business of delivering home heating oil"; that the plaintiff created "a real e-commerce site with functionality that would offer heating oil to customers at a discounted price in an easy to use manner"; that the plaintiff "expended an enormous amount of time and money in marketing OrderMyOil.com"; that OrderMyOil.com "has over 20,000 registered users, has sold over 15 million gallons of home heating fuel[,] and done approximately $52,000,000.00 in revenue"; that OrderMyOil.com "delivers home heating fuel to eighty percent (80%) of Massachusetts, southern New Hampshire and northern Rhode Island"; that the defendants' use of OrderYourOil commenced "well after [the plaintiff] made its first commercial use of OrderMyOil"; and that "OrderYourOil is confusingly similar to" OrderMyOil.com, which "is likely to cause confusion, or to cause mistake, or to deceive consumers or potential consumers in violation of Massachusetts common law."

The latter two allegations speak to the element of consumer confusion, but do not address the first element of a trademark infringement claim -- whether OrderMyOil.com is entitled to trademark protection. Similarly, the other allegations *865 purport to exhibit secondary meaning in the phrase OrderMyOil.com. None of them speak to the issue whether OrderMyOil.com is generic. Although the determination of classification of a purported mark typically entails a factual inquiry, 12 none of these allegations plausibly suggest that the name OrderMyOil.com does anything *588 more than identify the nature of a service. The allegations do not "convey an immediate idea of the ingredients, qualities or characteristics of the goods to which they are attached" (quotation omitted). Boston Duck Tours, LP , 531 F.3d. at 13 . As a matter of law, the allegations purportedly establishing secondary meaning do nothing to alter that fact. See Closed Loop Mktg., Inc ., 589 F. Supp. 2d at 1219-1220 ("allegations establishing a secondary meaning do not indicate that the term is not generic. The question is whether the original meaning of the name identifies a thing's [or service's] genus or ... its qualities. Plaintiff does not provide allegations or arguments that speak directly to this question, and thus secondary meaning is beside the point"). See also CES Publ. Corp . v. St. Regis Publs., Inc ., 531 F.2d 11 , 14-15 (2d Cir. 1975). The pleadings instead demonstrate that the relevant public and the plaintiff use OrderMyOil or "order my oil" within the "heartland" of "common meaning of words and their common usage." America Online, Inc . v. AT & T Corp ., 243 F.3d 812 , 821 (4th Cir. 2001). See ibr.US_Case_Law.Schema.Case_Body:v1">id . at 822 ("the repeated use of ordinary words functioning within the heartland of their ordinary meaning, and not distinctively, cannot give [the user] a proprietary right over those words, even if an association develops between the words and [the user]"). Put another way, the term OrderMyOil.com is a generic name that answers the question, "What are you?" The answer is, "A website where I may order my oil." See id . at 819-820 ("You Have Mail" generic as matter of law in granting summary judgment). See also 2 J. Thomas McCarthy, McCarthy on Trademarks and Unfair Competition § 11:11.

We further note that the present case involves a name that identifies the focus of a service. In this context, we are mindful that "a term that names the 'central focus' or 'key aspect' of a service is generic for the service itself." In re Meridian Rack & Pinion , 114 U.S.P.Q.2d at 1464. Here, the name OrderMyOil.com "identifies a key aspect of [the plaintiff's] services, i.e., the [service provided on the website]" and therefore it "is generic for the services themselves." In re Tires, Tires, Tires, Inc ., 94 U.S.P.Q.2d at 1157. See *589 In re Meridian Rack & Pinion , supra at 1466 (" 'BuyAutoParts' is a generic phrase for auto parts retail sales").

During oral argument, the plaintiff conceded that the term "OrderOil" is generic. 13 The plaintiff argues, however, that the *866 addition of "my" to OrderOil removes the term from the generic realm because "it takes imagination, thought and perception to reach the conclusion that the customer is ordering their own oil from the Company called 'OrderMyOil,' " as opposed to the plaintiff's oil. See Equine Techs., Inc . v. Equitechnology, Inc ., 68 F.3d 542 , 544 (1st Cir. 1995) ("A term is suggestive if it requires imagination, thought and perception to reach a conclusion as to the nature of goods" [quotation omitted] ). The argument is unavailing. The plaintiff has merely inserted a commonly used possessive pronoun between what it has conceded are two generic words, resulting in a generic name that even more directly answers the question "What are you?" than the term OrderOil. See Colt Defense LLC , 486 F.3d at 705 . Compare Boston Duck Tours, LP , 531 F.3d at 12 n.10 (" 'COPPERTONE' is suggestive of suntan lotion because it hints at the nature of the connected product"); America Online, Inc ., 243 F.3d at 821 ("You Have Mail" generic where used to alert user of e-mail arrival).

Finally, the plaintiff claims that the various advertisements, testimonials, invoices, and other exhibits appended to the complaint "support[ ] its position that the company is known to the general public as 'OrderMyOil' " and confirm that the name OrderMyOil.com is inherently distinctive and has become a source identifier. See Schaer v. Brandeis Univ ., 432 Mass. 474 , 477, 735 N.E.2d 373 (2000) (court may take into account exhibits attached to complaint in evaluating motion to dismiss under Mass. R. Civ. P. 12 [b] [6] ). We disagree. The exhibits to the complaint confirm that the "primary significance ... to the relevant public" of the name OrderMyOil.com is "to identify the nature of [the plaintiff's service]" -- an online service for ordering home heating oil. 14 Colt Defense LLC , 486 F.3d at 705 , quoting 15 U.S.C § 1064(3). While *590 the exhibits may also speak to the issue of secondary meaning, discussed supra , they do not support the argument that OrderMyOil.com is a distinctive mark or that distinctiveness was alleged.

OrderMyOil.com is generic as a matter of law. The complaint contains no allegations to the contrary, and no amount of investment in the promotion of OrderMyOil can salvage it from being a generic way to refer to the act of ordering oil. 15 See Miller Brewing Co ., 655 F.2d at 8 , quoting Abercrombie & Fitch Co . v. Hunting World, Inc ., 537 F.2d 4 , 9 (2d Cir. 1976) ("No matter how much money and effort the user of a generic term has poured into promoting the sale of its merchandise and what success it has achieved in securing public identification, it cannot deprive competing manufacturers of the product of the right to call an article by its name"). In short, OrderMyoil.com is a generic term for online oil ordering, and the plaintiff did not allege otherwise in its *867 complaint. Accordingly, the judge properly allowed the motion to dismiss. 16

Judgment affirmed .