DirecTV, Inc. v. Mattingly
DirecTV, Inc. v. Mattingly
Opinion of the Court
This case arises out of a February 1997 subscription contract between DIRECTV, petitioner, a provider of satellite television services, and one of its customers, John A. Mattingly, Sr., respondent. On August 6, 1999, respondent filed suit against petitioner
“1. Whether the Court of Special Appeals erred by holding, contrary to established Maryland law, that a party may avoid an agreed upon contract modification by showing that the modification provisions of the original contract were not followed?
“2. Whether Maryland should join other jurisdictions in holding that modifications to Customer Agreements may be consummated by the customer’s acceptance of the services in accordance with the terms of the modified agreement?”
We answer in the negative the first of petitioner’s questions and hold that petitioner failed to provide sufficient notice of the changes to the provisions of the initial agreement contained in the subsequent 1997 modified document, which changes included an arbitration provision, because, pursuant to the plain language of petitioner’s initial customer agreement with respondent, petitioner did not discuss, mention or even highlight any change in the customer agreement. Under the specific facts of the case sub judice, petitioner’s failure to adequately follow the notice provisions of the initial customer agreement that petitioner alone authored, foreclosed respondent’s ability to reasonably make an informed decision regarding his subscription for satellite television services. Given our holding with regard to petitioner’s first question, it is unnecessary to address petitioner’s second question. Similarly, we do not address any of respondent’s alternative arguments. Accordingly, we affirm the judgment of the Court of Special Appeals.
I. Facts
Respondent subscribed to petitioner’s satellite service in the course of purchasing the necessary satellite television equipment at a Circuit City store in Waldorf, Maryland. On February 20, 1997, respondent made an oral agreement to accept petitioner’s satellite television service subject to the terms and conditions of a written customer agreement to be
The following day, petitioner mailed respondent an invoice for his purchase of the satellite service. Petitioner included the aforementioned initial customer agreement within the envelope containing that invoice. This customer agreement was entitled, “CUSTOMER AGREEMENT effective as of August 28, 1996, until replaced”
“Customer promises to pay amounts billed by DIRECTV for programming services and related fees, taxes, and charges. Customer authorizes DIRECTV to make inquiries into Customer’s credit worthiness, including receipt and review of credit bureau information. Customer’s receipt of services constitutes Customer’s acceptance of and agreement to all terms and conditions of this Agreement. DIRECTV reserves the right to change these terms and conditions, including the Applicable Fees and Charges. If any changes are made, we will send you a written notice describing the change and its effective date. If a change is not acceptable to you, you may cancel your service. If you do not cancel your service, your continued receipt of any service is considered to be your acceptance of that change. In addition, the individual terms and conditions in this Agreement, whether or not modified, shall survive the cancellation of your service.” [Italicized emphasis added.]
The initial customer agreement contains twenty-one other numbered provisions. Within the sixth numbered provision, entitled “FEES AND CHARGES,” is a sub-provision describing administrative late fees. It states, “If your payment is not received by DIRECTV before your next statement is issued,
On March 18,1997, within a month of respondent’s subscribing to petitioner’s satellite service, petitioner mailed another proposed customer agreement (hereinafter, the “1997 modified document”) to respondent. On its face it purported to be effective as of March 1, 1997, a date prior to its mailing to respondent. While that document differed from the initial agreement, it was not accompanied by any separate notice of the changes, or by any comparison of the existing agreement and new proposed agreement. WTiile appearing nearly identical to the initial customer agreement, the 1997 modified document differed from its predecessor in that it contained unhighlighted and otherwise undescribed changes, including the addition of a twenty-third provision, entitled “ARBITRATION.” The Arbitration provision stated:
“Any controversy, claim, dispute or disagreement arising out of, or relating to, this Agreement or any services provided by DIRECTV which cannot be settled by the parties shall be resolved according to binding arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect. The decision of the arbitrator shall be final and binding on the parties and any award of the arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, the arbitrator shall not be authorized to award punitive damages with respect to any such controversy, claim or dispute. The cost of any arbitration hereunder, including the cost of the record or transcripts thereof, if any, administrative fees, attorneys’ fees and all other fees involved, shall be paid by the party determined by the arbitrator to not be the prevailing party, or otherwise allocated in an equitable manner as determined by the arbitrator.”
It is undisputed that no separate description or any explanation of the changes, i.e., the new arbitration provision, was
Petitioner and Hughes sought to remove the case to the U.S. District Court for the District of Maryland, but that court remanded the case because the lawsuit did not satisfy the subject matter jurisdiction requirement that in diversity claims in federal court the amount in controversy must exceed $75,000. See 28 U.S.C. § 1332(a) (2003)(stating, “The district courts shall have original jurisdiction of all civil actions where the matter in controversy exceeds the sum or value of $ 75,-000, exclusive of interest and costs, and is between ... (1) Citizens of different States;.... ”). The case was then returned to the Circuit Court for St. Mary’s County. Petitioner and Hughes immediately moved for dismissal of respondent’s complaint, alleging that his specific claims should be dismissed, or, in the alternative, that the circuit court proceedings must be stayed and arbitration compelled. The Circuit Court, after a hearing, found that respondent was required to arbitrate his claims against petitioner pursuant to the 1997 modified document and subsequent customer documents. That court then granted petitioner’s motion to dismiss without prejudice and respondent appealed to the Court of Special Appeals. As previously mentioned, the Court of Special Appeals reversed the trial court’s dismissal of respondent’s complaint against petitioner and petitioner appealed to this Court.
II. Discussion
The determinative issue on review in this case is whether petitioner, under the plain language of the initial customer agreement, satisfactorily notified respondent of unilateral changes made to the initial customer agreement, with particular reference to the addition of a mandatory arbitration
The long-standing principles of this Court’s interpretation of contracts were set out in Wells v. Chevy Chase Bank, F.S.B., 363 Md. 232, 768 A.2d 620 (2001). In Wells, we interpreted an arbitration clause within a Cardholder Agreement between a bank and its customer in order to ascertain whether the clause was agreed to by all parties. We said:
“Our analysis begins, and in this case ends, with the words of the written contract.
“The interpretation of a written contract is ordinarily a question of law for the court and, therefore, is subject to de novo review by an appellate court. Auction & Estate Reps., Inc. v. Ashton, 354 Md. 333, 341, 731 A.2d 441, 445 (1999); ... Kendall v. Nationwide Ins. Co., 348 Md. 157, 170-71, 702 A.2d 767, 773 (1997); JBG/Twinbrook Metro Ltd. Partnership v. Wheeler, 346 Md. 601, 625, 697 A.2d 898, 911 (1997); Suburban Hosp., Inc. v. Dwiggins, 324 Md. 294, 306, 596 A.2d 1069, 1075 (1991). In determining the meaning of contractual language, Maryland courts have long adhered to the principle of the objective interpretation of contracts. Ashton, 354 Md. at 340, 731 A.2d at 444; ... Adloo v. H.T. Brown Real Estate, Inc., 344 Md. 254, 266, 686 A.2d 298, 304 (1996); Maryland v. Attman/Glazer P.B. Co., 323 Md. 592, 604, 594 A.2d 138, 144 (1991); Cloverland Farms Dairy, Inc. v. Fry, 322 Md. 367, 373, 587 A.2d 527, 530 (1991); Feick v. Thrutchley, 322 Md. 111, 114, 586 A.2d 3, 4 (1991); Aetna Cas. & Sur. Co. v. Insurance Comm’r, 293 Md. 409, 420, 445 A.2d 14, 19 (1982). Under the objective interpretation principle, where the language employed in a contract is unambiguous, a court shall give effect to its plain meaning and there is no need for further construction by the court. Ashton, 354 Md. at 340, 731 A.2d at 444; Wheeler, 346 Md. at 625, 697 A.2d at 911; Insurance Comm’r, 293 Md. at 420, 445 A.2d at 19. Tf a written contract is susceptible of a clear, unambiguous and definite understanding ... its construction is for the court to determine.’ Rothman v. Silver, 245 Md. 292, 296, 226 A.2d 308, 310 (1967).
*313 “Further, ‘[t]he clear and unambiguous language of an agreement will not give way to what the parties thought the agreement meant or was intended to mean.’ Ashton, 354 Md. at 340, 731 A.2d at 444 (citing Adloo, 344 Md. at 266, 686 A.2d at 304; General Motors Acceptance Corp. v. Daniels, 303 Md. 254, 261, 492 A.2d 1306, 1310 (1985); Board of Trustees v. Sherman, 280 Md. 373, 380, 373 A.2d 626, 629 (1977)). See also Beckenheimer’s Inc. v. Alameda Assocs. Ltd. Partnership, 327 Md. 536, 547, 611 A.2d 105, 110 (1992) (‘A party’s intention will be held to be what a reasonable person in the position of the other party would conclude the manifestations to mean’). The words employed in the contract are to be given their ordinary and usual meaning, in light of the context within which they are employed. Kasten Constr. Co. v. Rod Enters., Inc., 268 Md. 318, 329, 301 A.2d 12, 18 (1973); Liller v. Logsdon, 261 Md. 367, 370, 275 A.2d 469, 470-71 (1971); Belmont Clothes, Inc. v. Pleet, 229 Md. 462, 467, 184 A.2d 731, 734 (1962); ST Sys. Corp. v. Maryland Nat’l Bank, 112 Md.App. 20, 34, 684 A.2d 32, 39 (1996).”
Id. at 250-51, 768 A.2d at 629-30. The arbitration agreement in Wells, similar to the one in this case, was not contained in the initial agreement between the parties; it was subsequently added through an amendment process. The Wells Court, however, specifically did not address the issue we are presented with here, as it “assume[d], arguendo, that the Cardholder Agreement ha[d] been validly amended.” Id. at 250, 768 A.2d at 629 (alterations added).
Petitioner asserts that it did comply with the notice provision because it “sent written copies of the revised Customer Agreements to [respondent], thereby giving him notice of their new terms.” (alteration added). Petitioner argues that the wording of the new document stating, “This is your copy of the Customer Agreement ... between DIRECTV and you as a customer of DIRECTV. Please keep this for your records,” coupled with the language stating that the new document was “effective as of March 1, 1997, until replaced,” and that “Customer’s receipt of services constitutes Customer’s acceptance of and agreement to all terms and conditions of this Agreement,” constitutes adequate notice “describing the change.” Respondent argues that, while he did receive a copy of the 1997 modified document, he received no notice or any description of any changes from the initial customer agreement. He argues that petitioner did not make clear which, if any, provision was changed or added and that it was thus
We have said, “where the language employed in a contract is unambiguous, a court shall give effect to its plain meaning and there is no need for further construction by the court.” Wells, 363 Md. at 251, 768 A.2d at 630. See also Auction & Estate Reps., Inc. v. Ashton, 354 Md. 333, 340, 731 A.2d 441, 444 (1999). In ascertaining the plain meaning of the notice provision of the initial customer agreement, we look to the actual language of the key terms within the provision. “Notice” is defined as “information or intelligence ... an intimation; warning ... a note, placard, or the like conveying information or a warning ... a notification of the termination, at a specified time, of an agreement.” The Random House Dictionary of the English Language 986 (Jess Stein ed., unabr. ed., Random House 1983). To “describe” is defined as “to tell or depict in written or spoken words; give an account of ... to pronounce, as by a designating term, phrase, or the like; label ... to indicate; to be a sign of; denote.” Id. at 390. Synonyms of “describe” include “portray, characterize, represent; recount, tell, relate.” Id. “To describe is to convey an image or impression in words designed to reveal the appearance, nature, attributes, etc., of the thing described.” Id. Finally, to “change” is “to make the form, nature, content, etc., of (something) different from what it is or from what it would be if left alone.” Id. at 246.
The words used clearly reveal the plain meaning of the initial customer agreement’s notice provision. In its simplest form, the provision denotes that if a change were to be made to the initial customer agreement, petitioner would provide, in writing, “information or a warning” that would “convey an image or impression in words designed to reveal” the “content” of the new modifications to the agreement that was “different from what” the initial customer agreement stated, “or from what it would be if [the initial customer agreement was] left alone.” Id. at 246, 390. Basically, petitioner agreed to let respondent know when a change occurred and what that
Petitioner merely presented the new modified document to respondent; it did not include any explanation or description of what was actually changed. In fact, the new 1997 modified document appeared nearly identical to the initial customer agreement. The same format was used, along with identical type and font. In order to be aware of which provisions were altered by the 1997 modified document, if any, respondent would have had to physically compare the initial customer agreement side-by-side with the new document. He would have had to meticulously comb through both documents line by line and compare each word of the initial customer agreement’s fine print to the fine print within the newer document.
Petitioner argues that “Maryland law allows parties to modify their agreements in almost any manner they see fit.” Petitioner continues to argue that “Once the contract has been modified or replaced by a new contract, a party cannot avoid the terms of the subsequent contract by claiming that the modification provisions of the original contract were not followed.” Petitioner cites several Maryland Court of Appeals cases for the proposition that parties are able to waive written provisions of a contract by their conduct. See Univ. Nat’l Bank v. Wolfe, 279 Md. 512, 369 A.2d 570 (1977)(holding that parties to a contract may waive the requirements of a written contract by their conduct where, over a period of approximately two years, 40 of about 100 checks drawn on the depositor’s account contained only one authorized signature while the written contract required two signatures and the depositor, after receiving monthly statements, made no complaint during that time); Taylor v. Univ. Nat’l Bank, 263 Md. 59, 63-64, 282 A.2d 91, 94 (1971)(holding, in a bank’s claim against business partners for unpaid notes where the partners contended that a
In addition, under petitioner’s rationale the notice provision of the initial customer agreement would be effectively nullified. In fact, petitioner included the very same notice provision, “If any changes are made, we will send you a written notice describing the change and its effective date,”
Under these circumstances, i.e., where a party voluntarily included a notice of changes provision in a customer agreement it authored and had unilateral authority to amend, a holding by this Court that respondent impliedly agreed to changes and new terms within an agreement regardless of whether petitioner complied with the notice provision it au
“A recognized rule of construction in ascertaining the true meaning of a contract is that the contract must be construed in its entirety and, if reasonably possible, effect must be given to each clause so that a court will not find an interpretation which casts out or disregards a meaningful part of the language of the writing unless no other course can be sensibly and reasonably followed.”
Sagner v. Glenangus Farms, Inc., 234 Md. 156, 167, 198 A.2d 277, 283 (1964). See also Bausch & Lomb, Inc. v. Utica Mut. Ins. Co., 330 Md. 758, 782, 625 A.2d 1021, 1033 (1993); Dahl v. Brunswick Corp., 277 Md. 471, 478-79, 356 A.2d 221, 226 (1976).
Petitioner argues that the initial customer agreement “simply does not require DIRECTV to send separate written notice describing a change” and that the Court of Special Appeals should not have required them to do so. Petitioner misreads the opinion of the intermediate appellate court because the Court of Special Appeals did not hold that separate written notice was required. The Court of Special Appeals stated:
“we conclude that DIRECTV agreed that Mattingly would be bound by any changes that it made to the 1996 Agreement only if DIRECTV gave him some sort of written notice advising him about a particular change, and identifying that change clearly enough that he could find and review it in the revised agreement. Thus, DIRECTV obligated itself to send Mattingly enough information that he could exercise an informed decision as to whether he unshed to continue DIRECTV service, with the understanding that he would be required to arbitrate any claims he might have against DIRECTV. Whether it did so by a separate mailing, or by a separate document sent along with the new agreement and the billing invoice, or otherwise by a separate provision in that invoice or another document, DI*321 RECTV had a contractual duty to give Mattingly some written warning, (ie., ‘notice’) that the new 1997 Agreement included a new arbitration clause significantly limiting his right to litigate in court (ie., ‘describing the change’).”
Mattingly, 147 Md.App. at 636, 810 A.2d at 506 (emphasis added). The intermediate appellate court merely illustrated a few examples of how petitioner may have fulfilled its obligation under its contract with respondent. The court did not make its holding based on petitioner’s failure to send separate written notice to respondent, but on the fact that petitioner failed to give respondent “some written warning,” or any description, of the changes. Id. Sending a separate mailing could be merely one method used to satisfy the requirement.
Petitioner also argues that the Court of Special Appeals’ decision “conflicts with numerous federal courts’ decisions under the Federal Arbitration Act, which enforce arbitration agreements mailed to customers after they enter into their initial contract.” This argument is without merit. First and foremost, our holding does not rest on FAA grounds; it is not limited to the addition of arbitration provisions.
III. Conclusion
Under the plain language of the petitioner-authored initial customer agreement between petitioner and respondent, petitioner was contractually obligated to provide respondent with “written notice describing” any change made in all subsequent proposed customer agreements. In the case sub judice, petitioner merely provided respondent with a copy of the new modified document and did not include any highlighting or other special notice or description, or even mention, which provisions were amended or added. Coupling those facts with petitioner’s purported unilateral power to amend the customer
JUDGMENT OF THE COURT OF SPECIAL APPEALS AFFIRMED; COSTS TO BE PAID BY PETITIONER.
. Respondent also filed suit against Hughes Electronics Corporation (Hughes), petitioner’s parent company. The Court of Special Appeals, however, upheld the circuit court’s dismissal of respondent’s claims against Hughes, stating, "we see no error in the court’s decision to dismiss the claims against Hughes without prejudice, because the facts alleged by [respondent], even if taken as true, failed to state a claim against Hughes.” Mattingly v. Hughes Electronics Corp., 147 Md.App. 624, 644, 810 A.2d 498, 510 (2002)(alteration added). No issue as to this dismissal was raised in the Petition to this Court.
. In the alternative to its Motion to Dismiss, petitioner filed a Petition to Stay Proceedings and Compel Arbitration. The circuit court issued an order which stated, "Upon consideration of the Defendant’s Motion to Dismiss or, In the Alternative, Petition to Stay Proceedings and Compel Arbitration, and good cause having been shown.... ORDERED that the Motion is GRANTED, and it is FURTHER ORDERED that this action is dismissed without prejudice.”
. As previously noted, the Court of Special Appeals upheld the trial court's dismissal of respondent's claims against Hughes. The Court of Special Appeals also addressed other issues that have not been presented to this Court. That court declined to address respondent’s alternative claim, which argued that petitioner's arbitration clause was unenforceable as it was unconscionable. We likewise need not address whether the arbitration clause was unconscionable.
. The initial agreement was executed in February of 1997. Apparently the form agreement used had a pre-printed effective date of August 28, 1996.
. Petitioner sent monthly invoices to its customers outlining the specific charges and programming for the customers’ subscriptions. On the back of these invoices, petitioner included provisions enumerating its policy regarding "Terms and Conditions,” "Application of Payments,” “Administrative Late Fee,” policy for "Returned Checks” and procedures for inquiring about "Errors or Questions About Your Statement,” "Changing or Reactivating Services” and sending in payments to DIRECTV. The invoice provisions did not include any information describing, nor did they even mention, arbitration.
. Similar to the initial customer agreement, the 1997 modified document called for customers to cancel their service if they did not agree with any unilateral change made by petitioner. The "AGREEMENT TO TERMS AND CONDITIONS” section of the 1997 modified document, with italics denoting the changes from respondent's initial customer agreement, states:
"Customer promises to pay amounts billed by DIRECTV for programming services and related fees, taxes, and charges. Customer authorizes DIRECTV to make inquiries into Customer’s credit worthiness, including receipt and review of credit bureau information. Customer’s receipt of services constitutes Customer’s acceptance of and agreement to all terms and conditions of this Agreement. DIRECTV reserves the right to change these terms and conditions, including the Applicable Fees and Charges. If any changes are made, we will send you a written notice describing the change and its effective date to your last known address. If a change is not acceptable to you, you may cancel your service; provided, however, that if you do cancel service you will not be entitled to a refund of any prepaid subscription amounts paid in connection with a DIRECTV offer or promotion. If you do not cancel your service, your continued receipt of any service is considered to be your acceptance of that change. In addition, the individual terms and conditions in this Agreement, whether or not modified, shall Survive the cancellation of your service.” [Some emphasis added.]
The specific changes of this particular section are not at issue here.
. The facts indicate that several other alleged customer agreements were sent to respondent from 1997 through 1999, each mailed after its purported effective date. All of these documents contained an arbitration provision. The last document, dated October 1999, was in a substantially different format. In fact, the October 1999 document provided binding arbitration (including the warning that "ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL”)
. As previously mentioned, this suit included petitioner's parent company, Hughes. Hughes was dismissed from the case by the trial court and that dismissal was affirmed by the Court of Special Appeals. That issue is not before this Court.
. The first count, "Consumer Protection Law Violation,” alleged violations of Maryland’s Consumer Protection Act, Maryland Code (1975, 2000 Repl.Vol., 2001 Cum.Supp.), § 13-101 et seq. of the Commercial Law Article; the second count, "Unlawful Liquidated Damages,” alleged violations of Article III, § 57 of the Maryland Constitution, which sets the legal rate of interest at six percent; the third count, "Liquidated Damages Impermissible by Statute,” alleges violations of Maryland Code (1975, 2000 Repl.Vol., 2001 Cum.Supp.), § 2-718 of the Commercial Law Article, and proffers that petitioner’s late fees do not qualify as liquidated damages; and the fourth count, “Breach of Implied Covenant of Good Faith and Fair Dealing,” alleged a breach of the titled covenants. Count II is a claim that originally was negated by the General Assembly’s passage of legislation authorizing a retroactive regulation of late fees in consumer contracts; the legislation was in response to this Court’s decision in United Cable Television of Baltimore Ltd. Partn. v. Burch, 354 Md. 658, 732 A.2d 887 (1999). There is no dispute between the parties that this count was revived for claims arising prior to the June 1, 2000 by this Court’s recent decision in Dua v. Comcast Cable of Maryland, Inc., 370 Md. 604, 805 A.2d 1061 (2002). Dua held that the statute’s retroactivity provision was in violation of both the Maryland Declaration of Rights and the Maryland Constitution. Dua, 370 Md. at 610-11, 805 A.2d at 1065.
. No substantive amendments relating to the four previously mentioned counts within the Complaint were made. The amendments were comprised of the addition of three averments to the section of the Complaint entitled "PARTIES AND JURISDICTION.”
. In fact, respondent questions the very notion that the customer agreements between him and petitioner are even binding contracts. He argues that the monthly statements {i.e., the monthly bill or invoice) he receives from petitioner actually function as the binding contract between the two, because the invoices include, not only the programming to be received, the cost of the programming, identification of the two parties, the procedures for payment and the duration of the agreement, but they also "state[ ] with particularity the ‘Terms and Conditions’ ” of the agreement (alteration added). The Terms and Conditions on the back of each monthly statement include petitioner’s policy regarding “Terms and Conditions,” "Application of Payments,” “Administrative Late Fee,” policy for "Returned Checks” and procedures for inquiring about "Errors or Questions About Your Statement,” “Changing or Reactivating Services" and sending in payments to DIRECTV. The invoices, however, do not include any arbitration provision. Petitioner argues that these invoices, sans the arbitration provision, express the true terms of the contract between he and petitioner, not the customer agreements. It is not necessary, however, for this Court to address this issue, because we hold that petitioner failed to fulfill its obligation under the terms and conditions included in the initial customer agreement.
. Specifically, the Wells Court stated:
“On or about January 16, 1996, Chevy Chase moved its home office to Virginia. With the periodic statements mailed in January and February of 1996 to its cardholders, Chevy Chase included a notice of change of terms of the Cardholder Agreement. The notice of change took the form of a restatement and revision of the Cardholder Agreement, with the new or revised terms italicized and, with respect to a waiver of jury trial provision, both italics and all uppercase print was used. Solely for purposes of this appeal, and without indicating any opinion on whether the Cardholder Agreement was effectively amended or whether the amendments are substantively valid, we shall*314 call the product of the January and February mailings the ‘Amended Agreement. ’ The Amended Agreement provided that it was made in Virginia and was ‘subject to and governed by Virginia law and applicable federal law and regulations.’ The Amended Agreement further recited that '[t]he parties agree that by engaging in activities with or involving each other, they are participating in transactions involving interstate commerce.’
"Also contained in the Amended Agreement was an alternative dispute resolution section....”
Wells, 363 Md. at 236, 768 A.2d at 622 (emphasis added).
. In fact, this Court notes that it is very difficult, given the font and style of the agreements, for one person, alone, to efficiently and effectively compare the two documents at issue in this case. Certainly, it would be difficult for the thousands, if not tens of thousands, of petitioner’s ordinary customers. One of the only methods of effectively comparing each difference between the initial customer agreement and the document attempting to modify it is to have one person read the initial customer agreement aloud while another person simultaneously compares the spoken version of the initial customer agreement with that of the written version of the latter document. While this and other methods would allow a customer to actually decipher which provisions have been altered or added within the latter document, it is certainly not what is commonly thought of, or even contemplated, when reading a provision promising "a written notice describing the change.”
. If a customer were to have misplaced, discarded or lost their initial customer agreement due to a hurricane, tornado, flood, fire or other inadvertent cause, it would be impossible for them to have any notice of the changed or added provisions. We fail to see how petitioner's inclusion of only the new document provides these customers with a reasonable "written notice describing the change.”
. We again note that petitioner was the author of the customer agreements and voluntarily included the notice provision within them. Petitioner, as the modifying party, was in a better position than its customers to examine the documents and highlight, describe or explain each change or addition. Petitioner also, by the terms of its customer agreements, had the unilateral authority to amend any of the agreements’ terms. Petitioner was well aware of the notice provision and its plain meaning (or should have been) and cannot now escape the terms of its own initial contract when those terms no longer conform with petitioner’s interests.
. This provision in the documents subsequent to the initial customer agreement also includes "to your last known address” after the words "effective date.”
. This is not to say that other changes, e.g., alterations in fees, programming, etc., are necessarily invalid. Notice, i.e., a description of the change, in other contexts, like changes in fees, may have been provided on the billing statement/invoice itself or in another manner. There is no question, however, that the arbitration clause in this case was not mentioned in any writings but the actual provisions of the 1997 modified and subsequent documents themselves.
Dissenting Opinion
dissenting.
We respectfully dissent. The Circuit Court for St. Mary’s County properly dismissed this case on the ground that the parties agreed to arbitrate any disputes related to their contractual relationship, including the amount of the “late fees” incurred by respondent. Respondent is required to arbitrate his claim against petitioner because he agreed to arbitrate and his claim falls within the scope of that agreement. Our fundamental disagreement with the Majority is its conclusion that Mattingly’s undisputed conduct in continuing to receive and pay for DIRECTVs services following receipt of each of the replacement Customer Agreements, most of which were received before the late fee dispute arose (the instant litigation was initiated on 6 August 1999; Mattingly paid the late fee assessed on 17 July 1999, without protest, but filed his putative class action suit thereafter), was not conduct sufficient to indicate agreement with the inclusion of the arbitration requirement in the replacement Customer Agreements.
Petitioner, DIRECTV, sent written notice to respondent of the changes made to the customer agreement and the effective dates of the changes. The three pre-dispute customer agree
“ARBITRATION:
“Any controversy, claim, dispute or disagreement arising out of, or relating to, this Agreement or any services provided by DIRECTV which cannot be settled by the parties shall be resolved according to binding arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect.”
Simply because petitioner did not specifically “warn” of or describe the changes separately did not render the changes invalid. Nor was petitioner required to send a separate written notice describing changes in the Customer Agreement. Respondent had adequate notice of the changes, including the arbitration provision — all he had to do was to read the document petitioner enclosed with the bill statement. Contrary to respondent’s contention, it was hardly “impossible” for him to agree knowingly to the changes.
The Majority anguishes over the imaginary hardships that would be visited upon Mattingly (or other theoretical ordinary consumer) were he held to be obliged to read each replacement Agreement in order to appreciate what the proposed changes might be (Maj. slip op. at 15). Even a gross visual comparison of the respective replacement Agreements, however, should lead the average person to realize immediately that changes were present. To begin with, the Customer Agreements, in all of their iterations in this record, are not policies of insurance (a pejorative reference as used here). They are instead relatively short, comprising a single, 8jé" x 11" page with print on both sides arranged in three columns and then folded, accordion-style, so that it resembles a pamphlet with what would then become six “pages.” Each numbered provision bears a subject matter title in bold print. The size of the print, except for the larger DIRECTV logo and the title “CUSTOMER AGREEMENT,” appears to be of pitch 6 or 7 in size.
The Majority insists that to be aware of changes to the customer agreement, respondent would have had to “meticulously comb through both documents line by line and compare each word of the initial customer agreement’s fine print to the fine print of the newer document.” The Majority therefore worries that if a customer were to misplace, discard or lose their initial customer agreement “due to a hurricane, tornado, flood, fire or other inadvertent cause, it would be impossible for them to have any notice of the changed or added provisions.”
As even the Majority must concede, however, the initial 28 August 1996 Agreement, which Mattingly clings to in this litigation, states, in pertinent part, in its short, opening paragraph numbered 1, also on the cover page of the “pamphlet”:
1) AGREEMENT TO TERMS AND CONDITIONS:
Customer’s receipt of services constitutes Customer’s acceptance and agreement to all terms and conditions of this Agreement. DIRECTV reserves the right to change these terms and conditions, including the Applicable Fees and Charges. If any changes are made, we will send you a written notice describing the change and its effective date. If a change is not acceptable to you, you may cancel your service. If you do not cancel your service, your continued*327 receipt of any service is considered to be your acceptance of that change.
(emphasis in original).
Because this language does not promise that the “written notice” of changes will take any particular form, it is not unreasonable to expect that a subsequent, replacement Customer Agreement, bearing a different effective date on its cover page, serves, upon receipt, as written notice sufficient to put the average consumer on notice to examine it for changes.
In a recent case, Allstate Ins. Co. v. Stinebaugh, 374 Md. 631, 824 A.2d 87 (2003) (No. 81, September Term, 2002) (filed 12 May 2003), the Court, in the context of a dispute over whether an agreement to arbitrate existed, was confronted with the issue of “the legal effect of an agreement that contemplates judicial resolution of a particular dispute, upon a prior, general arbitration agreement.” Stinebaugh, at 635, 824 A.2d at 89. Noting that no reported Maryland appellate decision addressed the issue (Stinebaugh, at 646, 824 A.2d at 96), the Court discussed an Oklahoma case, Shawnee Hosp. Auth. v. Dow Constr., 812 P.2d 1351 (Okla. 1990), that decided that question in an analogous factual context to Stinebaugh. Favorably citing to the Dow decision, we iterated “the following principles of contract law relied on by the Oklahoma court”:
Before full performance, contractual obligations may be discharged by a subsequent agreement whose effect is to alter, modify, or supersede the terms of the original agreement or to rescind it altogether. A claim under an earlier contract will be governed by a later agreement if the latter operates to supersede to rescind the former. Where not expressly stated, the legal effect of the later contract on the former must be gathered from a four-corners’ examination of the contractual instrument in question.
Stinebaugh, at 646, 824 A.2d at 96, citing Dow, 812 P.2d at 1353-54 (footnotes omitted). The Court then stated that
[W]e have embraced legal tenets similar to those employed by our sister state regarding arbitration and contract law. Arbitration is “consensual; a creature of contract.”*329 Curtis G. Testerman Co. [v. Buck], 340 Md. [569] at 579, 667 A.2d [649] at 654 [(1995)] (quoting Thomas J. Stipanowich, Arbitration and the Multiparty Dispute: The Search for Workable Solutions, 72 IOWA L.REV. 473, 476 (1987) (citation omitted)). As such, “[a] party cannot be required to submit any dispute to arbitration that it has not agreed to submit,” id. (quoting Gold Coast Mall [Inc. v. Larmar Corp.], 298 Md. [96] at 103, 468 A.2d [91] at 95 [(1983)]), and “[t]he intention of the parties controls on whether there is an agreement to arbitrate.” Crown Oil [& Wax Co. v. Glen Constr. Co.,], 320 Md. [546] at 558, 578 A.2d [1184] at 1189 [(1990)]. Further, like Oklahoma, we have recognized that rights and obligations under contracts may be discharged by subsequent agreements. See, e.g., [ ] Linz v. Schuck, 106 Md. 220, 234, 67 A. 286, 290 (1907) (stating that modification is “an abandonment of the original contract and the creation of a new contract”).
Stinebaugh, at 648, 824 A.2d at 97 (footnote omitted; some internal citations omitted).
Most courts enforce arbitration agreements that were entered into in the manner that the parties entered into the instant agreement. In Bank One, N.A. v. Coates, 125 F.Supp.2d 819 (S.D.Miss. 2001), the court enforced an arbitration agreement added by a credit card company to the customer agreement by mailing an amendment to the card holders whose complaints previously had not been subject to arbitration. The court said:
“Given, then, that the original cardholder agreement permitted amendments, the arbitration provision is not rendered unenforceable simply by virtue of the fact that Bank One undertook to add the arbitration provision via amendment. Consistent with the terms of the original agreement, Bank One could validly amend its agreement to add an arbitration clause, just as it could have amended the agreement to add or change any other term on the agreement.”
Respondent essentially argued that the changes were “procedurally unconscionable” and therefore should not be en
We are persuaded that the replacement Customer Agreements, received before the dispute arose, were sufficient written notice to Mattingly of DIRECTV’S insertion of a mandatory arbitration provision as a proposed modification in the contractual agreement to govern their respective future performance and rights, that it was not onerous to expect Mat-tingly to have appreciated that that change had been made, and that Mattingly had a reasonable and fair opportunity to cancél the contract if he objected to the arbitration provision. He elected to continue to receive DIRECTV’S services, subject to the mandatory arbitration provision, and should not be allowed now to avoid arbitration of the dispute over the late fee.
. Even were we addressing an insurance policy, where the insured’s “duty is not necessarily to read the policy but simply to act reasonably under the circumstances” (Intern. Brotherhood of Teamsters v. Corroon Corp., 369 Md. 724, 739, 802 A.2d 1050, 1059 (2002)), the circumstances of this case (a short agreement where the customer is on notice of the likelihood of changes in replacement Agreements bearing later effective dates) suggest to us a reasonable duty on Mattingly’s part to read the first and subsequent Agreements.
. Access to satellite (or even cable) television has not yet risen in American society, we hope, to the level of shelter, food, health care, or other fundamental necessity of life.
. DIRECTV, in a 13 September 1999 letter to Mattingly’s counsel from its counsel, offered, subject to the arbitrator’s decision whether Mat-tingly's claim was frivolous or brought for harassment purposes, to pay the filing fees of the American Arbitration Association (AAA), the AAA's hearing fees, hearing room rental fees, and the arbitrator’s compensation and expenses.
Reference
- Full Case Name
- DIRECTV, INC. v. John A. MATTINGLY, Sr.
- Cited By
- 53 cases
- Status
- Published