In this action related to an injury arising from a purportedly defective city street, defendant, the city of Detroit (the City) sought summary disposition pursuant to MCR 2.116(C)(7) on the ground that plaintiff, Lawrence Russell, had failed to provide notice in compliance with the government tort liability Act (GTLA), MCL 691.1401 et seq . The trial court denied the City's motion, and the City now appeals as of right. Because plaintiff provided notice to the City as required by MCL 691.1404(1), we affirm.

According to plaintiff's complaint, on July 20, 2014, he fractured his leg after he drove his motorcycle through a pothole, lost control, and then crashed. In October 2014, plaintiff's attorney sent the City notice of plaintiff's injury and the defect in the roadway. On March 6, 2015, plaintiff filed his complaint in this case. Thereafter, the City moved for summary disposition, asserting that the complaint should be dismissed because plaintiff had failed to provide notice to the City as required by MCL 691.1404(1). Specifically, the City argued that plaintiff's notice was deficient for purposes of MCL 691.1401(1) because (1) the notice failed to specify the exact location and exact nature of the defect, and (2) the notice was served by plaintiff's *510 attorney rather than by plaintiff. The trial court rejected these arguments. The City now appeals as of right.

On appeal, the City argues that the trial court erred by denying its motion for summary disposition under MCR 2.116(C)(7) because plaintiff failed to provide notice as required by MCL 691.1404(1). In particular, as in the trial court, the City argues that plaintiff failed to provide notice of the exact location and nature of the defect. Additionally, the City contends that plaintiff was required to personally serve notice on the City, meaning that service by plaintiff's attorney was insufficient to comply with MCL 691.1404(1).

I. STANDARDS OF REVIEW

"This Court reviews motions for summary disposition under MCR 2.116(C)(7) de novo." Trentadue v. Buckler Automatic Lawn Sprinkler Co. , 479 Mich. 378 , 386, 738 N.W.2d 664 (2007). "Under MCR 2.116(C)(7), summary disposition is proper when a claim is barred by immunity granted by law." State Farm Fire & Cas. Co. v. Corby Energy Servs., Inc. , 271 Mich.App. 480 , 482, 722 N.W.2d 906 (2006). The applicability of governmental immunity and its statutory exceptions are reviewed de novo. Moraccini v. Sterling Hts. , 296 Mich.App. 387 , 391, 822 N.W.2d 799 (2012). "Questions of statutory interpretation are also reviewed de novo." Rowland v. Washtenaw Co. Rd Comm. , 477 Mich. 197 , 202, 731 N.W.2d 41 (2007).

II. EXACT LOCATION AND NATURE OF THE DEFECT

The City first argues that the location and nature of the defect were not adequately described in the notice provided by plaintiff. The City contends that plaintiff merely provided the location of an intersection, which encompasses a broad area and was not sufficient to identify the "exact location" where plaintiff's injury occurred. With regard to the nature of the defect, the City maintains that plaintiff also failed to sufficiently describe the nature of the alleged defect.

Under the GTLA, "governmental agencies are immune from tort liability when engaged in a governmental function." Nawrocki v. Macomb Co. Rd. Comm. , 463 Mich. 143 , 156, 615 N.W.2d 702 (2000), See also MCL 691.1407(1). "[T]he immunity conferred upon governmental agencies is broad, and the statutory exceptions thereto are to be narrowly construed." Nawrocki , 463 Mich. at 158 , 615 N.W.2d 702 . One such exception is the highway exception codified at MCL 691.1402(1). Under MCL 691.1402(1) provides that "[e]ach governmental agency having jurisdiction over a highway shall maintain the highway in reasonable repair so that it is reasonably safe and convenient for public travel." If a governmental agency fails to do so, "[a] person who sustains bodily injury or damage to his or her property by reason of failure of a governmental agency to keep a highway under its jurisdiction in reasonable repair and in a condition reasonably safe and fit for travel may recover the damages suffered by him or her from the governmental agency." Id .

However, as a prerequisite to recovering damages under the highway exception, the injured person must serve notice on the governmental agency pursuant to MCL 691.1404(1), which states:

As a condition to any recovery for injuries sustained by reason of any defective highway, the injured person, within 120 days from the time the injury occurred, except as otherwise provided in subsection (3) shall serve a notice on the governmental agency of the occurrence of the injury and the defect. The notice *511 shall specify the exact location and nature of the defect, the injury sustained and the names of the witnesses known at the time by the claimant.

" MCL 691.1404 is straightforward, clear, unambiguous, and not constitutionally suspect." Rowland , 477 Mich. at 219 , 731 N.W.2d 41 . Consequently, the statute "must be enforced as written." Id. "Failure to provide adequate notice under this statute is fatal to a plaintiff's claim against a government agency." McLean v. Dearborn , 302 Mich.App. 68 , 74, 836 N.W.2d 916 (2013).

Under the plain language of MCL 691.1404(1), "a claimant must provide, within 120 days from the time of injury, notice to the governmental agency that (1) specifies the exact location and nature of the defect, (2) identifies the injuries sustained, and (3) provides the names of any known witnesses." Burise v. Pontiac , 282 Mich.App. 646 , 653, 766 N.W.2d 311 (2009). "The notice need not be provided in a particular form. It is sufficient if it is timely and contains the requisite information." Plunkett v. Dep't of Transp. , 286 Mich.App. 168 , 176, 779 N.W.2d 263 (2009). Further, the information provided in the notice "need only be understandable and sufficient to bring the important facts to the governmental entity's attention." Id. The sufficiency of the notice is judged on the entire notice and all the facts stated therein. Rule v. Bay City , 12 Mich.App. 503 , 508, 163 N.W.2d 254 (1968). "Some degree of ambiguity in an aspect of a particular notice may be remedied by the clarity of other aspects." McLean , 302 Mich.App. at 75 , 836 N.W.2d 916 (citation and quotation marks omitted).

Nevertheless, the injured person must give notice of "the exact location;" and the provision of incorrect information, such as an incorrect address, will not be excused if the error is not corrected within the notice period. Jakupovic v. City of Hamtramck , 489 Mich. 939 (2011) ; Thurman v. Pontiac , 295 Mich.App. 381 , 385-386, 819 N.W.2d 90 (2012). Absent clarifying information, a description may also be considered too vague or imprecise to give notice of the "exact location." For example, a description was deficient when it referred to a defective sidewalk at an intersection without specifying on which of the four corners of the intersection the alleged defect was located. Thurman , 295 Mich.App. at 385-386 , 819 N.W.2d 90 , discussing Dempsey v. Detroit , 4 Mich.App. 150 , 151-152; 144 N.W.2d 684 (1966). Likewise, a description of a defect "near" an address, which failed to specify that the defect was actually 40 yards away on the south side of the road, was insufficient to identify the place of injury. Thurman , 295 Mich.App. at 385 , 819 N.W.2d 90 , discussing Smith v. City of Warren , 11 Mich.App. 449 , 452-453; 161 N.W.2d 412 (1968).

In this case, the notice that plaintiff's counsel sent to the City contained the following information regarding the location and the nature of the defect:

Location of Defect: Intersection of Selden St. and Aretha Street, Detroit Michigan. See attached photos.

Nature of the Defect: A large pothole, adjacent to a manhole cover in the middle of the street.

By reading the section labeled "Location of Defect" in isolation, the City contends that, as in Smith and Dempsey , plaintiff's description of the location is insufficient because it refers generally to an intersection without the details necessary to locate the defect. However, in considering the notice, we consider all the facts stated therein and construe the location in connection with the description of the defect. See Rule , 12 Mich.App. at 508 , 163 N.W.2d 254 . In other words, unlike the City, we will not read plaintiff's description of the "Location of Defect" without also considering *512 plaintiff's description of the "Nature of the Defect." See McLean , 302 Mich.App. at 75 , 836 N.W.2d 916 ; Plunkett , 286 Mich.App. at 176-177 . 779 N.W.2d 263 .

When these sections of plaintiff's notice are read together, it is clear that plaintiff's identification of the location was sufficient. Plaintiff did not just refer to an intersection. Instead, after identifying a particular intersection in Detroit, plaintiff then more specifically directed the City's attention to "a manhole cover in the middle of the street," adjacent to which was a "large pothole." The directions to the "middle of the street" and the use of the manhole cover as a landmark, when coupled with the identification of the intersection, were sufficient to enable the City to find the location of the pothole in question from the notice provided. 1 Stated differently, reading the notice as a whole, plaintiff's notice regarding the location of the defect was "understandable and sufficient to bring the important facts to the governmental entity's attention." Plunkett , 286 Mich.App. at 176 , 779 N.W.2d 263 . Therefore, plaintiff's description of the exact location satisfied MCL 691.1404(1).

With regard to the nature of the defect, plaintiff described a "large pothole, adjacent to a manhole cover." In disputing the adequacy of this description, the City cites an unpublished case in which the plaintiff's description of the defect was found inadequate because the description provided in the notice was "significantly different" than the true nature of the defect insofar as the plaintiff identified the defect as "too much crack filler" when the defect actually consisted of "rutting" in the road. Karwacki v. Dep't of Transp. , unpublished per curiam opinion of the Court of Appeals, issued August 29, 2013 (Docket No. 308772), pp. 5-6, 2013 WL 4609093 . As an unpublished opinion, Karwacki is not precedentially binding. MCR 7.215(C)(1) ; Zaremba Equip., Inc. v. Harco Nat'l Ins. Co. , 280 Mich.App. 16 , 42 n. 10, 761 N.W.2d 151 (2008). In any event, we fail to see the similarities between Karwacki and the present case. Plaintiff identified the defect as a "large pothole" and there is no indication that the description was inaccurate. Further, the word "pothole" is an understandable term, clearly conveying the nature of the defect to anyone who has ever driven on the roads in Michigan. Moreover, when plaintiff's description of the defect as a "large pothole" is read in conjunction with the description of the location of the defect, i.e., a "large pothole adjacent to a manhole cover in the middle of the street" at a particular intersection, plaintiff's notice clearly brought the defect in question to the City's attention. Cf. Plunkett , 286 Mich.App. at 178-179 , 179 n. 25, 779 N.W.2d 263 . Overall, plaintiff's description of the exact location and nature of the defect was sufficient to comply with MCL 691.1404(1).

III. SERVICE BY THE INJURED PERSON

Next, the City argues that plaintiff violated MCL 691.1404(1) by having his *513 attorney mail notice to the City, rather than plaintiff sending the written notice himself. In particular, the City notes that MCL 691.1404(1) states that "the injured person ... shall serve a notice on the governmental agency...." In comparison, under MCL 691.1404(3), if an injured person is under the age of 18 years, "notice may be filed by a parent, attorney, next friend or legally appointed guardian." The City asserts that, because MCL 691.1404(1) does not specifically allow for service through an attorney, an injured person over 18 must personally serve notice.

Resolution of this issue requires statutory interpretation. When engaging in statutory interpretation, "our goal is to give effect to the intent of the Legislature by focusing on the statute's plain language." Speicher v. Columbia Twp. Bd. of Trustees , 497 Mich. 125 , 134, 860 N.W.2d 51 (2014). "When construing statutory language, we must read the statute as a whole and in its grammatical context, giving each and every word its plain and ordinary meaning unless otherwise defined." In re Receivership of 11910 S. Francis Rd. , 492 Mich. 208 , 222, 821 N.W.2d 503 (2012). "If the language of a statute is clear and unambiguous, the statute must be enforced as written and no further judicial construction is permitted." Whitman v. City of Burton , 493 Mich. 303 , 311, 831 N.W.2d 223 (2013).

Relevant to the City's argument, MCL 691.1404, states, in part:

(1) As a condition to any recovery for injuries sustained by reason of any defective highway, the injured person, within 120 days from the time the injury occurred, except as otherwise provided in subsection (3) shall serve a notice on the governmental agency of the occurrence of the injury and the defect. The notice shall specify the exact location and nature of the defect, the injury sustained and the names of the witnesses known at the time by the claimant.

(2) The notice may be served upon any individual, either personally, or by certified mail, return receipt requested, who may lawfully be served with civil process directed against the governmental agency, anything to the contrary in the charter of any municipal corporation notwithstanding. In case of the state, such notice shall be filed in triplicate with the clerk of the court of claims. ...

(3) If the injured person is under the age of 18 years at the time the injury occurred, he shall serve the notice required by subsection (1) not more than 180 days from the time the injury occurred, which notice may be filed by a parent, attorney, next friend or legally appointed guardian. If the injured person is physically or mentally incapable of giving notice, he shall serve the notice required by subsection (1) not more than 180 days after the termination of the disability.

Clearly, MCL 691.1404 sets forth various requirements for providing compliant notice to the governmental agency.

The statute specifies who must serve the notice ("the injured person"), on whom the notice must be served ("any individual ... who may lawfully be served with civil process directed against the ... governmental agency"), what information the notice must contain ("the exact location and nature of the defect, the injury sustained and the names of the witnesses known at the time by the claimant"), and the manner in which the notice must be served ("either personally, or by certified mail, return receipt requested"). Although the statute does not explicitly so provide, it patently implies that these elements of the required notice must be in writing. [

*514 Ward v. Mich. State Univ. (On Remand) , 287 Mich.App. 76 , 81, 782 N.W.2d 514 (2010).] 2

Moreover, the use of the term "shall" in MCL 691.1404 makes plain that this notice requirement is mandatory. See In re Duke Estate , 312 Mich.App. 574 , 584, 887 N.W.2d 1 (2015). Thus, there can be no question that, as the injured person, plaintiff was required to serve notice on the City. The real issue in this case is whether an attorney or other agent may serve the notice on behalf of the injured person.

Contrary to the City's argument, we do not read the statute as requiring an injured person to personally send the notice by certified mail or to appear in person to personally serve the notice. Rather, we are persuaded that an injured person can serve a governmental agency under MCL 691.1404 )1) by law by using an agent, such as attorney. To begin with, our statutes and court rules are replete with provisions similar to the language in MCL 691.1404(1) insofar as they require an individual to "serve" documents. 3 Yet, it has never been an expectation in this state that the service would be personally carried out by the individual identified in the court rule or the statute. To the contrary, service is often done by someone else, such as a process server. Nuculovic v. Hill , 287 Mich.App. 58 , 67, 783 N.W.2d 124 (2010). See also MCR 2.103(A) ("Process in civil actions may be served by any legally competent adult who is not a party or an officer of a corporate party."). Indeed, in numerous cases involving notice under MCL 691.1404(1), the notice in question was sent, not by the injured person personally, but by the plaintiff's attorney. See, e.g., McLean , 302 Mich.App. at 71 , 836 N.W.2d 916 ("[P]laintiff's attorney sent a letter addressed to 'the City Manager or Mayor's Office of defendant.' "); Plunkett , 286 Mich.App. at 175 , 779 N.W.2d 263 (considering notice letter sent by attorneys " 'on behalf of our clients"). 4 In other *515 words, caselaw demonstrates that an individual may serve notice via an agent, including specifically an attorney. In contrast, the City has failed to cite a single case in which it has been determined that, in order to serve notice, the serving party was required to personally hand deliver or personally mail the document. Such a nonsensical proposition has no basis in the law of this state.

Moreover, the City's argument ignores established agency principles. "Agents have the implied power to carry out all acts necessary in executing [the principal's] expressly conferred authority." Slocum v. Littlefield Pub Sch. Bd. of Ed. , 127 Mich.App. 183 , 194, 338 N.W.2d 907 (1983) (citation and quotation marks omitted; alteration in original). The legal relationship between attorneys and their clients is one example of an agency relationship. Uniprop, Inc. v. Morganroth , 260 Mich.App. 442 , 446, 678 N.W.2d 638 (2004). Indeed, " '[a]ttorney' is an ancient English word, and signifie[s] one that is set in the turn, stead, or place of another." Fletcher v. Fractional No. 5 Sch. Dist. Bd. of Ed. , 323 Mich. 343 , 348, 35 N.W.2d 177 (1948) (quotation marks and citation omitted). In other words, when an agent or attorney undertakes actions on behalf of the principal within the scope of his or her authority, the agent has "stepped into the shoes of the principal." PM One, Ltd. v. Dep't of Treasury , 240 Mich.App. 255 , 266-267, 611 N.W.2d 318 (2000). This authority to act on behalf of a principal may include the ability to undertake acts necessary to ensure service and to provide notice. See, e.g., Cady v. Fair Plain Literary Ass'n , 135 Mich. 295 , 297, 97 N.W. 680 (1903) ("The action of the attorney in directing the service was within the scope of his authority."); Slocum , 127 Mich.App. at 194-195 , 338 N.W.2d 907 (holding that the letter sent by the board of education's attorney was sufficient to provide the required notice to the State Tenure Commission). Given the legal relationship between agents and principals, and, in particular, between attorneys and their clients, it follows that an injured person may serve a governmental agency through the acts of an agent, including an attorney.

When the notice is sent by an attorney or agent acting at the injured person's behest, to comply with MCL 691.1404(1), that information should be contained in the notice itself. That is, MCL 691.1404(1) plainly states that an "injured person" shall serve notice. To satisfy this provision, the notice should identify the injured person and convey the fact that the notice is being given on the injured person's behalf. For example, in this case, the notice stated:

Please be advised that I am providing you notice on behalf of MR. LAWRENCE RUSSEL, of an injury caused by a defect in the highway that rendered the travelled portion of the roadway not reasonably safe and convenient for public travel. In accordance with [the] statute, the following information identifies the location and nature of the defect, the injury sustained and the names of witnesses known to Mr. Russell .... [Emphasis added.]

This language made clear that plaintiff was the injured person and that, as the injured person in this case, he was providing notice *516 to the City through his attorney. This service of notice through plaintiff's attorney was sufficient to satisfy MCL 691.1404(1).

In contrast to this conclusion, the City emphasizes that MCL 691.1404(3) contains language allowing notice to be "filed by a parent, attorney, next friend or legally appointed guardian" if the injured person is under 18 years of age. Because no reference to an "attorney" appears in MCL 691.1404(1), the City asserts an adult injured person cannot serve notice via an attorney. "Generally, when language is included in one section of a statute but omitted from another section, it is presumed that the drafters acted intentionally and purposely in their inclusion or exclusion." Book-Gilbert v. Greenleaf , 302 Mich.App. 538 , 541-542, 840 N.W.2d 743 (2013) (quotation marks and citation omitted). However, we are not persuaded that the drafters of the statute excluded the word "attorney" from the MCL 691.1404(1) language in an attempt to require personal service by an adult injured person. Instead, the inclusion of language relating to parents, attorneys, guardians, and next friends in MCL 691.1404(3) is a reflection of the legal realities governing minors. That is, the "special nature and characteristics of children" may reasonably require " 'special rules' " for minors. See Dep't of Civil Rights v. Beznos Corp. , 421 Mich. 110 , 121, 365 N.W.2d 82 (1984). In this regard, minors generally lack capacity to sue in their own name. Earls v Herrick , 107 Mich App 657 , 662; 309 N.W.2d 694 (1981), citing GCR 1963, See also Moorhouse v. Ambassador Ins. Co., Inc. , 147 Mich.App. 412 , 419, n 1; 383 N.W.2d 219 (1985) ; MCR 2.116(C)(7) ; MCR 2.201(E). Minors cannot serve process. see MCR 2.103(A). They cannot retain attorneys, Ryan v. Ryan , 260 Mich.App. 315 , 323 n. 6, 677 N.W.2d 899 (2004), or empower an agents to act on their behalf, Woodman v. Kera LLC , 486 Mich. 228 , 239, 785 N.W.2d 1 (2010) (opinion by YOUNG, J.). In this context, given the general limitations on a minor's ability to act or to engage someone to act as an agent, it was necessary for the Legislature to specify in MCL 691.1404(3) how someone under 18 could serve notice on a governmental agency within the requisite 180-day period. See Brown v. New Baltimore , unpublished per curiam opinion of the Court of Appeals, issued October 11, 2011 (Docket No. 298809), pp. 2-3. 2011 WL 4811060 . These same concerns do not apply under MCL 691.1404(1) to competent adults, who are able to engage agents or otherwise undertake the actions necessary to serve notice. We are not persuaded by the City's argument that a comparison of MCL 691.1404(1) and MCL 691.1404(3) necessitates personal service by an injured adult.

Finally, the City also argues that personal service by the injured person should be required in light of the Michigan Supreme Court's decision in Fairley v. Dep't of Corrections , 497 Mich. 290 , 297, 871 N.W.2d 129 (2015). We disagree. In Fairley , the Court considered MCL 600.6431(1), which states:

(1) No claim may be maintained against the state unless the claimant, within 1 year after such claim has accrued, files in the office of the clerk of the court of claims either a written claim or a written notice of intention to file a claim against the state or any of its departments, commissions, boards, institutions, arms or agencies, stating the time when and the place where such claim arose and in detail the nature of the same and of the items of damage alleged or claimed to have been sustained, which claim or notice shall be signed and verified by the claimant before an officer authorized to administer oaths . [Emphasis added.]

*517 Relevant to this provision, in Fairley , the plaintiff did not sign or verify the notice; rather, the plaintiff's attorney signed the document. Fairley , 497 Mich. at 294, 871 N.W.2d 129 . Because the plaintiff in Fairley failed to personally sign the notice of intent, the Court determined that her notice was insufficient and dismissed her claim. Id. at 299-300, 871 N.W.2d 129 .

Fairley is inapplicable to the facts of this case. Quite simply, Fairley involved a different statute that contains different notice language and different requirements. The statute at issue in Fairley includes very specific activities that have to be completed "by the claimant." MCL 600.6431(1). Specifically, the claimant is required to sign and verify the notice before an officer who is authorized to administer oaths. Id . In this context, "verification" by the claimant involves "[a] formal declaration made in the presence of an authorized officer, such as a notary public ... whereby one swears to the truth of the statements in the document." Black's Law Dictionary (10th ed.). See also Fairley , 497 Mich. at 299, 871 N.W.2d 129 (approvingly quoting the defendant's statement that the notice required by MCL 600.6431 must " 'bear an indication that the signature was signed and sworn to before an officer authorized to administer oaths"). 5

In contrast, MCL 691.1404(1) does not require an injured person to sign or verify the notice before an officer who is authorized to administer oaths. 6 Instead, all that is required by MCL 691.1404(1) is that the injured person serves the notice on the governmental agency. MCL 691.1404(2) contains more specific instructions regarding how service may be accomplished; but it does not state that the injured person must personally serve the notice upon any individual who may lawfully be served, "either personally, or by certified mail, return receipt requested ...." Instead, considering MCL 691.1404 as a whole, the injured person is given broad responsibility to serve notice; and, as discussed, this directive to serve the governmental agency is fully satisfied when an injured person engages an agent to hand deliver the notice or to mail it via certified mail, return receipt requested.

In sum, under the plain language of the statute, the injured person must serve the governmental agency. But this service requirement does not require the injured person to physically appear in the governmental office or to personally go to the post office to mail a certified letter. Instead, the injured person may serve the governmental agency by arranging for service *518 by an attorney or other agent. Because plaintiff's attorney served notice on plaintiff's behalf, plaintiff complied with the MCL 691.1404(1) notice requirement.

Affirmed.

Shapiro, P.J., and Hoekstra and M.J. Kelly, JJ., concurred.