Guzman v. Hovg, LLC
Guzman v. Hovg, LLC
Opinion of the Court
Plaintiff Javier Guzman claims that Defendants HOVG, LLC and Pendrick Capital Partners II, LLC (collectively, "Defendants") violated the Fair Debt Collection Practices Act ("FDCPA"),
I. BACKGROUND
The facts here are straightforward. Pendrick is a company that buys and collects debts related to medical care. HOVG is a collection agency. Pendrick hired HOVG to collect a debt allegedly owed by Plaintiff. On August 9, 2017, in an attempt to collect on this debt, HOVG sent Plaintiff a letter.
The front side of the letter provided basic information regarding the debt, including the amount due, the current owner of the debt (Pendrick), and methods that Plaintiff could use in order to pay the debt immediately. In the body of the message, and in the same size font as the preceding text, the letter also contained the statement: "If you are not able to pay the balance, or if you have questions, please call us at 800-684-1856." Below the body of the message, after two lines of bold, capitalized font, the letter included another statement, also in bold, capitalized font: "See reverse side for important consumer information." After several more lines of text, the letter stated, in regular font, "If you have any questions or would like to pay by phone, call 800-684-1856."
The reverse of the letter, at the top of the page, included the following disclosure, which was referred to on the front:
CONSUMER RIGHTS
Unless you notify this office within 30 days after receiving this notice that you dispute the validity of the debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt or obtain a copy of the judgment and mail you a copy of such judgment or verification. If you request this office in writing within 30 days after receiving *528this notice, this office will provide you with the name and address of the original creditor if different from the current creditor.
This statement was followed by a Spanish translation. The remainder of the back side was blank, except for a box near the bottom of the page that the consumer could fill out in order to provide updated contact information.
II. LEGAL STANDARDS
"To survive a motion to dismiss, a complaint must contain sufficient factual matter, accepted as true, to 'state a claim to relief that is plausible on its face.' " Ashcroft v. Iqbal ,
III. DISCUSSION
The FDCPA requires debt collectors to provide certain notices to consumers. In this suit, Plaintiff alleges that the letter received by Plaintiff failed to adequately convey those notices, and thus Defendants violated to FDCPA. Defendants now move to dismiss, arguing that the notices in the letter mirror the statutory language of the FDCPA, and, accordingly, they have complied with the statute's notice requirements. Plaintiff counters that the language in the letter is open to multiple interpretations, and that the letter encourages an incorrect understanding of consumer rights.
"Whether language in a collection letter violates the FDCPA is a question of law." Szczurek v. Prof'l Mgmt. Inc. ,
The FDCPA mandates that debt collectors provide the following information to consumers:
(1) the amount of the debt;
(2) the name of the creditor to whom the debt is owed;
(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;
(4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
(5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
15 U.S.C. § 1692g(a). Paragraphs 3 through 5 are known as "the validation notice." The validation notice "inform[s] the consumer how to obtain verification of *529the debt and that he has thirty days in which to do so." Caprio v. Healthcare Revenue Recovery Grp., LLC ,
In order to adequately inform a consumer of her rights under Section 1692g, "more is required than the mere inclusion of the statutory debt validation notice in the debt collection letter-the required notice must also be conveyed effectively to the debtor." Wilson ,
A debt collection letter violates Section 1692g if "it can be reasonably read to have two or more different meanings, one of which is inaccurate." Caprio ,
The Third Circuit has not had much occasion to consider whether the language in a particular validation notice is sufficiently clear. Generally, a debt collector will include language that mirrors Section 1692g(a) -much like Defendants have done in this case-and the content of that language goes unchallenged. See, e.g., Jewsevskyj v. Fin. Recovery Servs., Inc. ,
In Graziano , the circuit court found that a debt collection letter did not adequately convey a consumer's validation rights under Section 1692g. The plaintiff received a collection letter that,
[T]hreatened legal action within ten days unless the debt was resolved in that time. At the bottom of the page appeared the phrase "See reverse side for information regarding your legal *530rights!" The statement on the reverse ... informed [the consumer] that unless he disputed the debt in writing within thirty days, the debt would be assumed valid. It also informed [the consumer] that, upon receiving written notice of a dispute, [the defendant] would provide verification of the debt.
By contrast, in Wilson , the circuit court found that a collection notice complied with Section 1692g.
Our client has placed your account with us for immediate collection. We shall afford you the opportunity to pay this bill immediately and avoid further action against you.
To insure immediate credit to your account, make your check or money order payable to ERI. Be sure to include the top portion of this statement and place your account number on your remittance.
Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice, this office will obtain verification of the debt or obtain a copy of a judgement and mail you a copy of such judgement or verification. If you request this office in writing within 30 days after receiving this notice this office will provide you with the name and address of the original creditor, if different from the current creditor.
More recently, in Caprio , the circuit court found that a letter did not comply with Section 1692g. The letter's repeated direction that a consumer should "please call" "if you feel you do not owe this amount" overshadowed the validation notice.
Pursuant to Sec. 809 of the Fair Debt Collection Practices Act, unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving this notice that you dispute the validity of this debt or any portion thereof, this office will: obtain verification of the debt or obtain a copy of a judgement [sic] and mail you a copy of such judgement [sic] or verification. If you request this office in writing within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor, *531if different from the current creditor.
Here, Plaintiff argues that the content of the validation notice itself is inadequate and that the remainder of the letter encourages an incorrect understanding of consumer rights. Graziano , Wilson , and Caprio all analyze whether certain statements in a letter overshadow or contradict a validation notice-but they do not analyze the required content of the validation notice itself. Thus those cases are of limited value here, where the content of the notice has been challenged.
The validation notice at issue parrots the language of the statute. There is a sentence that corresponds with Section 1692g(a)(3), which indicates that a consumer may prevent HOVG from presuming the validity of the debt by "notif[ing]" HOVG of a dispute, without any indication that the dispute must be made in writing to be effective; there are two following sentences, that correspond to subsections (a)(4) and (5), which indicate that disputes made "in writing" will create certain obligations for HOVG. The lack of a specific reference to a written dispute in the first sentence-while the other sentences indicate that only written disputes will be effective-could reasonably be interpreted to mean that disputes under the first sentence need not be in writing. But within the Third Circuit, this is incorrect: all three types of disputes must be in writing to be effective. Caprio ,
The conclusion that this mirroring language is ambiguous is bolstered by the fact that Section 1692g(a)(3)-(5) is the subject of a circuit split. As noted, the Third Circuit has held that all debt disputes under subsections (a)(3)-(5) "must be in writing" to be effective.
*532Graziano ,
Looking beyond the content of the validation notice, an analysis of the remainder of the letter lends weight to the conclusion that HOVG's letter did not effectively convey the consumer's validation rights. As in Graziano and Caprio , the validation notice was "relegated to the back side" of the letter. Caprio ,
Further, the front side of the letter repeatedly notes that the consumer may call with "any questions." Though this language on its own "could be read as nothing more than a mere invitation," Caprio ,
In sum, the content of the validation notice violates Section 1692g because the language parroting Section 1692g(a)(3)-(5)"can be reasonably read to have two or more different meanings, one of which is inaccurate." Caprio ,
For the reasons given, the motion to dismiss is denied. An appropriate order follows.
Because the descriptions of this letter are less effective than a visual representation, a copy of the letter is included at the end of this opinion.
It is worth observing that the validation notices in Caprio and Wilson are nearly identical to the one at issue in this case. All three closely track the language of Section 1692g(a)(3)-(5) : there is a sentence that corresponds to subsection (a)(3), which does not indicate that a dispute must be in writing, and two additional sentences that correspond to subsections (a)(4) and (a)(5), which do. However, the plaintiffs in Caprio and Wilson did not challenge the validity of this language, and the circuit court did not address it. Accordingly, those decisions do not expressly resolve whether such language effectively conveys to consumers their Section 1692g rights. See United States v. Shabani ,
Reference
- Full Case Name
- Javier GUZMAN v. HOVG, LLC and Pendrick Capital Partners II, LLC
- Cited By
- 3 cases
- Status
- Published