Toliver v. Experian Information Solutions, Inc.
Toliver v. Experian Information Solutions, Inc.
Opinion of the Court
MEMORANDUM OPINION AND ORDER
Toliver filed suit on August 14, 2012, against Experian Information Solutions, Inc. (“Experian”) and Trans Union, LLC (“Trans Union”) alleging violations of the Fair Credit Reporting Act (“FCRA”), and against LVNV Funding, LLC (“LVNV”) alleging violations of the FCRA and the Fair Debt Collection Practices Act (“FDCPA”). Her claims arise from a failure to secure a mortgage allegedly resulting from inaccuracies in her credit report that caused her credit score to drop below the minimum required by the mortgage provider. Pending before the court is Defendant Experian’s Motion for Summary Judgment and Brief in Support (Docket Entry No. 41) on Toliver’s claims under §§ 1681e(b) and 1681i(a) of the FCRA. For the reasons discussed below, Experian’s Motion for Summary Judgment will be granted in part and denied in part.
I. Factual and Procedural Background
Toliver opened a Sears credit card in October of 1993.
Sears sold the defaulted debt to LVNV in March of 2006.
In July of 2011 Toliver disputed several accounts that appeared on her credit report, including the LVNV account.
In the fall of 2011 Toliver sought a mortgage to purchase a home from K. Hovnanian American Mortgage (“K. Hovnanian”).
In October of 2011 Toliver’s attorney called LVNV, and LVNV placed the dispute notation for the LVNV account back on her credit report.
In December of 2011 Toliver, through her attorney, sent a letter to Experian disputing the way that the LVNV account was reported on her credit report.
In May of 2012 Toliver, through her attorney, contacted Experian to dispute the LVNV account and the defaulted Sears account.
Toliver filed suit on August 14, 2012, against Experian and Trans Union alleging violations of §§ 1681e(b) and 1681i(a) of the FCRA, and against LVNV alleging violations of § 1681s — 2(b) of the FCRA and several sections of the FDCPA. Pending before the court is Experian’s Motion for Summary Judgment on Toliver’s claims under §§ 1681e(b) and 1681i(a) of the FCRA.
II. Standard of Review
Summary judgment is authorized if the movant establishes that there is no genuine dispute about any material fact, and the law entitles it to judgment. Fed. R.Civ.P. 56(a). Disputes about material facts are genuine “if the evidence is such that a reasonable jury could return a verdict for the nonmoving party.” Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 106 S.Ct. 2505, 2510, 91 L.Ed.2d 202 (1986). The moving party is entitled to judgment as a matter of law if “the nonmoving party has failed to make a sufficient showing on an essential element of her case with respect to which she has the burden of proof.” Celotex Corp. v. Catrett, 477 U.S. 317, 106 S.Ct. 2548, 2552, 91 L.Ed.2d 265 (1986).
A party moving for summary judgment “must ‘demonstrate the absence of a genuine issue of material fact,’ but need not negate the elements of the nonmovant’s case.” Little v. Liquid Air Corp., 37 F.3d 1069, 1075 (5th Cir. 1994) (en banc) (quoting Celotex, 106 S.Ct. at 2553, 106 S.Ct. 2548). “If the moving party fails to meet this initial burden, the motion must be
In reviewing the evidence, “the court must draw all reasonable inferences in favor of the nonmoving party, and it may not make credibility determinations or weigh the evidence.” Reeves v. Sanderson Plumbing Prods., Inc., 530 U.S. 133, 120 S.Ct. 2097, 2110, 147 L.Ed.2d 105 (2000). Factual controversies are to be resolved in favor of the nonmovant, “but only when there is an actual controversy, that is, when both parties have submitted evidence of contradictory facts.” Little, 37 F.3d at 1075.
III. The Fair Credit Reporting Act
The purpose of the FCRA is “to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit ... information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information.” 15 U.S.C. § 1681(b). “The Act defines a complex set of rights and obligations that attend the relationships among and between the provider of a credit report, the user of that information and the consumer who is made the subject of such a report.” Sepulvado v. CSC Credit Servs., Inc., 158 F.3d 890 (5th Cir. 1998). Among the obligations that the FCRA imposes is the requirement that “[w]henever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.” 15 U.S.C. § 1681e(b). In addition, “if the completeness or accuracy of any item of information contained in a consumer’s file at a consumer reporting agency is disputed by the consumer ... the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file.” 15 U.S.C. § 1681i(a).
Under the FCRA a consumer reporting agency (“CRA”) is “any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties.” 15 U.S.C. § 1681a(e). Section 1681o of the FCRA creates a private right of action for negligent violations of the Act, while § 1681n provides a similar remedy for willful violations. “The FCRA is to be liberally construed in favor of the consumer.” Wagner v. TRW, Inc., No. 97-30601, 1998 WL 127812, at *1 (5th Cir. Mar. 4, 1998) (per curiam) (citing Guimond v. Trans Union Credit Info. Co., 45 F.3d 1329, 1333 (9th Cir. 1995)).
IV. Toliver’s Claims Under § 1681e(b)
Section 1681e(b) of the FCRA provides that “[wjhenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.” 15 U.S.C. § 1681e(b). “A credit entry may be ‘inaccurate’ within the meaning of the
In her complaint, Toliver alleges that Experian violated § 1681e(b) by “not following reasonable procedures to assure maximum possible accuracy.”
A. Use of the Metro 2 Code “OC” to Classify LVNV Was Accurate
Toliver argues that use of the Metro 2 code “OC” to classify LVNV was inaccurate.
In its Motion for Summary Judgment, Experian advances four reasons why it is entitled to judgment as a matter of law on Toliver’s § 1681e(b) claim for use of the Metro 2 code “OC” to classify LVNV: (1) the Metro 2 code “OC” was accurate; (2) Experian followed reasonable procedures to assure maximum possible accuracy; (3) Toliver has not produced any evidence that use of the “OC” code caused her any damages; and (4) Toliver has not produced any evidence that Experian acted willfully, which is required if Toliver is to recover any punitive damages from Experian.
In order to establish a prima facie case under § 1681e(b), a consumer must produce some evidence of an inaccuracy in her credit report. See Washington v. CSC Credit Servs., Inc., 199 F.3d 263, 267 n. 3 (5th Cir. 2000) (listing cases holding that inaccuracy is an essential element of a prima facie case under § 1681e(b)); see also Cahlin v. General Motors Acceptance Corp., 936 F.2d 1151, 1156 n. 9 (11th Cir. 1991) (“[T]he burden of proving that a particular report is inaccurate is part of the plaintiffs case and not an affirmative defense for a defendant credit reporting agency.”). “A credit entry may be ‘inaccurate’ within the meaning of the statute either because it is patently incorrect, or because it is misleading in such a way and to such an extent that it can be expected to adversely affect credit decisions.” Sepulvado, 158 F.3d at 896 (5th Cir. 1998). Mere imprecision does not render information inaccurate. See Wagner, 1998 WL 127812, at *1 (construing the holding in Pinner v. Schmidt, 805 F.2d 1258 (5th Cir. 1986), on the distinction between accuracy and “maximum possible accuracy”). However, information that is “open to an interpretation that is directly contradictory to the true information” is sufficiently misleading to qualify as inaccurate. Id.; see also Pinner, 805 F.2d at 1262-63.
In upholding a grant of summary judgment for the defendant CRA, the Fifth Circuit in Wagner held that a credit report entry stating that the plaintiff had “5 or more” late payments on an account was not inaccurate when the consumer had in fact been late with payment “6 times.” Wagner, 1998 WL 127812, at *1. The court rejected the plaintiffs argument that the “use of ‘or more’ was unreasonably ambiguous because it could mean that [the plaintiff] was late 6, 10, or 100 times.” Id. Distinguishing its earlier holding in Pinner, the court noted that “the ‘or more’ notation, although imprecise, is neither inaccurate nor open to an interpretation that is directly contradictory to the true information.” Id. In Pinner the Fifth Circuit held that the notation “Litigation Pending” in the plaintiffs credit file was ambiguous because “any person could easily have construed the notation ‘Litigation Pending’ as an indication that the plaintiff was being sued by [the creditor], while the actual situation was the reverse.” Pinner, 805 F.2d at 1262.
It is undisputed that at all times pertinent to this litigation the Metro 2 code “0C” was used to classify the LVNV account on Toliver’s credit report.
The Metro 2 code was developed by the CDIA, and detailed information about the code is available in the CDIA’s Credit Reporting Resource Guide (“CRRG”).
Experian characterizes factoring companies as “specialized debt buyer[s] generally focusing on the purchase of accounts receivable.”
The evidence produced by both parties establishes conclusively that LVNV is “[a] company ... who purchases accounts (generally non-performing debts) with the intent of collecting debts owed” — the very definition of the “OC” code.
Toliver argues that § 1681e(b)’s goal of ensuring “maximum possible accuracy of the information” in a consumer’s credit file compels use of the Metro 2 code “48” to report the LVNV account.
The FDCPA defines the term “debt collector” to include both third-party collection agencies and debt buyers who purchase debts after they are in default. Perry v. Stewart Title Co., 756 F.2d 1197, 1208 (5th Cir. 1985). It also clearly defines the prohibitions and obligations to which such persons are subject. 15 U.S.C. § 1692 et seq. Nowhere does the FDCPA indicate that a CRA’s obligation under § 1681e(b) to “follow reasonable proeedures to assure maximum possible accuracy” is altered by a particular creditor’s status as a debt collector under § 1692(a). Thus, use of the code “OC” to identify LVNV as “[a] company ... who purchases accounts (generally non-performing debts) with the intent of collecting debts owed,” an undeniably accurate description of LVNVs business, is not rendered inaccurate simply because LVNV might also be a debt collector under § 1692(a). In fact, use of the Metro 2 code “48” to describe LVNV, a code that specifically excludes the type of debt purchasing in which LVNV engages, would be even less accurate than the code that Toliver complains about.
Toliver has not produced any evidence to support her claim that Experian ever characterized the LVNV account as belonging to a factoring company, nor has she produced any evidence that Experian ever intimated to anyone else that it should be characterized as such. None of her Experian credit reports describe the LVNV account as belonging to a factoring company.
Accordingly, because the Metro 2 code “OC” accurately described the LVNV account, Experian is entitled to judgment as a matter of law on the issue of whether use of that code to classify the LVNV account on Toliver’s credit report violated § 1681e(b).
B. Use of the Metro 2 Code “O” to Classify the LVNV Account Was Accurate
Toliver argues that use of the Metro 2 code “0” to classify the LVNV account was inaccurate.
In its Motion for Summary Judgment, Experian again argues: (1) that the Metro 2 code “0” was accurate; (2) that Experian followed reasonable procedures to assure maximum possible accuracy; (3) that Toliver has not produced any evidence that use of the “OC” code caused her any damages; and (4) that Toliver has not produced any evidence that Experian acted willfully, which is required if Toliver is to recover any punitive damages from Experian.
The “O” code, like the “OC” code, is clearly defined in the CRRG. According to the CRRG, “0” identifies an account as “open,” which is defined to mean “accounts where the entire balance is due upon demand or that have one payment due as scheduled.”
Like the definition of the term “debt buyer,” the CRRG’s definition of the term “open” leaves no room for Toliver’s proposed misinterpretation. Indeed, in addition to clearly defining the term (and the
Furthermore, in addition to reporting the account using the “0” code, debt buyers attempting to collect on an account are instructed by the CRRG to also use the Metro 2 code “93” to report the account’s “status.”
Accordingly, because Toliver has failed to establish a genuine issue of material fact as to whether use of the Metro 2 code “0” to report the LVNV account was inaccurate, Experian is entitled to summary judgment on this § 1681e(b) claim.
C. Appearance of Recency
Toliver argues that Experian “[a]l-low[ed] a six (6) year old debt [to] look like a new and recent delinquency.”
Toliver has presented excerpts from two Experian credit reports dated September 6, 2011, and January 10, 2012.
There are eight entries where dates are provided for the LVNY account on Toliver’s Experian credit reports.
The date entry “Mar 2006” is printed under the heading “Date opened” in Toliver’s Experian credit reports.
In Sepulvado, the Fifth Circuit held that an entry on a credit report that indicated that an obligation had been “assigned” to the reporting creditor was not “facially misleading or inaccurate.” Sepulvado, 158 F.3d at 892, 896. The plaintiffs in Sepulvado were denied a mortgage because of an entry on a credit report prepared by Advanced Credit Technology (ACT) that contained an “open date” of March 1994 and “indicated that ... no payments had ever been made.” Id. at 892-94. In fact, the entry was related to a deficiency from a foreclosure that occurred in 1988. Id. at 891-92. The mortgage provider interpreted the entry to reflect that the plaintiffs had taken out a loan in March 1994 “and then immediately defaulted without making any payments.” Id. at 893. ACT had retrieved the information that it used to prepare the plaintiff’s credit report from the defendant, CSC. Id. at 892. CSC’s entry for the same account, however, did not have an “open date.” Id. at 893 n. 4. Instead, the CSC entry indicated that the account had been “assigned” to the reporting creditor in March of 1994. Id. In reversing judgment for the plaintiffs, the Fifth Circuit held that CSC’s entry was accurate because “CSC’s use of the term ‘assigned’ (as compared to the phrase ‘open date’ in ACT’S report) would have placed a creditor on notice that the obligation existed before the March 1994 assignment date.” Id. at 896.
Similar to the ACT report in Sepulvado, Toliver’s Experian credit report contained an entry titled “Date opened” with the date that the reporting creditor obtained the debt, rather than the date that the debt actually arose, and indicated that no payments had ever been made. A reasonable creditor could interpret this, just as the mortgage provider in Sepulvado did, to mean that Toliver took out a loan in March of 2006 and immediately defaulted without making any payments. Although Toliver’s Experian credit reports do identify the original creditor, while the CSC report in Sepulvado did not, id. at 893 n. 4, a reasonable creditor might nonetheless conclude that the debt, though once owned by another, was opened and defaulted on in March 2006. The Fifth Circuit held that failure to identify the original creditor did not render the report misleading because the use of assignment language “would have placed a creditor on notice that the obligation existed before” the assignment date. Id. at 896. Here, there is no language to indicate that “Date
Toliver has produced no evidence, however, that K. Hovnanian ever viewed the “Date opened” notation on her Experian credit report. Instead, she argues that “allowing] a six year old debt [to] look like a new and recent delinquency” caused her credit score to decline so drastically that she no longer qualified for a K. Hovnanian mortgage.
2. First Reported
Immediately beneath the “Date opened” entry on Toliver’s Experian credit reports is an entry titled “First reported.” The date for this entry is not consistent among all four reports. While the August and September reports read “Aug 2011,” the January 2012 report reads “Jan 2012.”
(a) Toliver has raised a genuine issue of material fact regarding the accuracy of the “First reported” entry.
According to the evidence produced by Toliver, the “First reported” entry should reflect either the date that LVNV first reported the account on her credit report or the date that the debt was first reported as a major delinquency with Sears, the original creditor.
(b) Toliver has raised a genuine issue of material facts to the reasonableness of Experian’s procedures.
“Section 1681e(b) does not impose strict liability for any inaccurate credit report, but only a duty of reasonable care in preparation of the report.” Thompson, 682 F.2d at 513. “[T]he plaintiff must show that the inaccuracy resulted from a negligent or willful failure to use reasonable procedures when the report was prepared.” Sepulvado, 158 F.3d at 896. “The standard of conduct by which the trier of fact must judge the adequacy of agency procedures is what a reasonably prudent person would do under the circumstances.” Thompson, 682 F.2d at 513.
There is a divergence among the circuits as to the “nature and quantum of proof, if any, beyond the mere fact of an inaccuracy, that a plaintiff must provide in order for a reasonable trier of fact to conclude that reasonable procedures were not followed.” Philbin v. Trans Union Corp., 101 F.3d 957, 964 (3d Cir. 1996), abrogated on other grounds by Cortez v. Trans Union, LLC, 617 F.3d 688 (3d Cir. 2010). The D.C. Circuit has held that “a plaintiff cannot rest on a showing of mere inaccuracy, shifting to the defendant the burden of proof on the reasonableness of procedures for ensuring accuracy.” Stewart v. Credit Bureau, Inc., 734 F.2d 47, 51 (D.C.Cir. 1984). Under Stewart “a plaintiff must minimally present some evidence from which a trier of fact can infer that the consumer reporting agency failed to follow reasonable procedures in preparing a credit report,” but “a plaintiff need not introduce direct evidence of unreasonableness of procedures: In certain instances, inaccurate credit reports by themselves can fairly be read as evidencing unreasonable procedures.” Id. at 51-52. Such instances include the presence.of inconsistencies between multiple reports on the same consumer or entries that are inconsistent with the rest of a consumer’s file. Id. at 52-53; see also Cortez, 617 F.3d at 709 (reiterating the holding in Philbin that inconsistencies between two different reports concerning a single consumer are sufficient for a plaintiff to withstand a motion for summary judgment on a claim under § 1681e(b)).
The Ninth Circuit has held that once a consumer “presents] evidence tending to show that a credit reporting agency prepared a report containing inaccurate information ... an agency can escape liability if it establishes that an inaccurate report was generated despite the agency’s following reasonable procedures.” Guimond, 45 F.3d at 1333. Similarly, the Eleventh Circuit has held that once a plaintiff satisfies her initial burden by producing evidence to suggest inaccurate information in her credit report, “[t]he agency can escape liability if it establishes that an inaccurate report was generated by following reasonable procedures.” Cahlin, 936 F.2d at 1156. As noted in Philbin, under Guimond and Cahlin “once a plaintiff has demonstrated
With respect to the “First reported” entry on her credit report, Toliver has produced sufficient evidence to satisfy either standard. She has produced two inconsistent credit reports, one dated September 6, 2011, with a “First reported” date of “Aug. 2011,” and one dated January 10, 2012, with a “First reported” date of “Jan. 2012.”
Experian asserts that it “has extensive procedures for assuring the maximum possible accuracy of reported credit information,” including “sophisticated computer programs and software” and continual testing and upgrades to its databases.
(c) Toliver has produced sufficient evidence to suggest that the inaccuracy caused her alleged damages.
Experian argues that Toliver has not produced sufficient evidence to create a genuine issue of material fact as to whether her damages were cased by Experian.
First, Toliver produces a credit score report dated October 3, 2011, which contains a credit score for Experian of 694.
3. Date of Status
Immediately beneath the “First reported” entry on Toliver’s Experian credit report is an entry titled “Date of status.” Like the “First reported” entry, the dates reported for the “Date of status” entry are not consistent among all four of the reports produced. The dates entered mirror those for the “First reported” entry, with the August and September reports reading “Aug 2011” and the January 2012 report reading “Jan 2012.”
(a) Toliver has raised a genuine issue of material fact regarding the accuracy of the “Date of status” entry.
Toliver has produced an expert report asserting that “ ‘Date of Status’ is a date that should mark the day a debt was deemed uncollectible and thus charged off.”
It would be reasonable for a creditor to interpret the “Date of status” entry to refer to the account’s status as a “Collection account,” as printed under the entry titled “Status.” Cf. Baker v. Capital One Bank, No. CV 04-1192 PHX-NVW, 2006 WL 2523440, at *4-*5 (D.Ariz. Aug. 29, 2006) (“The ‘status’ that the ‘Date of status’ apparently corresponds to is also noted: ‘Status: Included in bankruptcy/ Account charged off.’”). A review of the other accounts listed in Toliver’s Experian credit report reveals several accounts with “Status” entries as simple as “Closed,” and “Open/Never late.”
The only evidence that Experian has produced as to the “Date of status” entry
Toliver has produced evidence to suggest that the FICO credit scoring model affords greater weight to recent delinquencies, and that the “Aug.2011” “Date of status” entry on her Experian credit report could make it appear as though the account became a collection account more recently than it actually did.
(b) Experian followed reasonable procedures.
Toliver has failed to establish a genuine issue of material fact as to the reasonableness of Experian’s procedures with regard to the “Date of status” entry. Experian asserts that it “currently stores about 2.6 billion trade lines, from approximately 30,-000 different sources, belonging to over 200 million customers, with about 50 million updates daily.”
Unlike the “First reported” entry, which by implication should contain only a single
4. Payment History
Toliver argues that her Experian credit report “misrepresent[ed] the payment history” of her account.
Toliver's August and September Experian credit reports each contain a single entry under the title “Payment history” indicating that in August 2011 the LVNV account was a collection account.
5. Account History
Toliver makes essentially the same arguments regarding the “Account history” entries on her Experian credit reports that she makes regarding the “Payment history” entries. She asserts that LVNV “added a missed payment dated 8/11, which drives the credit score lower as activity on the account rather than letting it age.”
6. Identity of the Original Creditor
Toliver argues that the way the LVNV account is reported on her Experian credit report makes the account “look[ ] like it is being reported by an original lender.”
V. Toliver’s Claims Under § 1681i(a)
Section 1681i(a) provides that if a consumer disputes the completeness or accuracy of any item in her file, the CRA must “conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file.” 15 U.S.C. § 1681i(a). Experian has provided a de
In addressing a claim under § 1681i(a), “‘[t]he decisive inquiry’ is whether the defendant credit bureau could have uncovered the inaccuracy ‘if it had reasonably reinvestigated the matter.’” DeAndrade v. Trans Union LLC, 523 F.3d 61, 68 (1st Cir. 2008) (quoting Cushman v. Trans Union Corp., 115 F.3d 220, 226 (3d Cir. 1997)). “In a reinvestigation of the accuracy of credit reports, a credit bureau must bear some responsibility for evaluating the accuracy of information obtained from subscribers.” Stevenson v. TRW Inc., 987 F.2d 288, 293 (5th Cir. 1993); see also Cushman, 115 F.3d at 225 (3d Cir. 1997) (holding that “in order to fulfill its obligation under § 1681i(a) ‘a credit reporting agency may be required, in certain circumstances, to verify the accuracy of its initial source of information’ ” (quoting Henson v. CSC Credit Servs., 29 F.3d 280, 287 (7th Cir. 1994))).
The Third and Seventh Circuits have held that whether the credit reporting agency has a duty to go beyond its original source of information will depend on factors such as whether the consumer has alerted the reporting agency to the possibility that the source may be unreliable and the cost of verifying the accuracy of the source versus the possible harm inaccurately reported information may cause the consumer. Cushman, 115 F.3d at 225; Henson, 29 F.3d at 287. The Fifth Circuit has similarly held that CRAs may sometimes have a duty to go beyond a creditor’s response to a disputed item in limited circumstances. See Stevenson, 987 F.2d at 293 (holding that it was unreasonable for the defendant CRA to rely solely on CDVs in its reinvestigation given the complexity of the consumer’s dispute); Pinner, 805 F.2d at 1262 (holding that it was unreasonable for a CRA to contact only the creditor for verification of a consumer’s dispute when the CRA knew of a personal dispute between the creditor and the consumer).
Because Toliver has failed to establish a genuine issue of material fact as to the accuracy of several of the entries in her Experian credit report, the § 1681i(a) claims related to those entries must fail as a matter of law. See DeAndrade, 523 F.3d at 67 (holding that a claim brought under § 1681i(a) must fail absent a genuine issue of material fact as to accuracy and noting that “the weight of authority in other circuits indicates that without a showing that the reported information was in fact inaccurate, a claim brought under § 1681i must fail”). Because Toliver has not established a genuine issue of material fact as to whether the “Date opened” entry caused her any damages, her § 16811(a) claim regarding that entry must fail. See Crabill v. Trans Union, L.L.C., 259 F.3d 662, 664 (7th Cir. 2001) (“Without a causal relation between the violation of the statute and the loss of credit, or some other harm, a plaintiff cannot obtain an award of ‘actual damages’ ... under the Fair Credit
A. The “First Reported” Entry
Experian argues that its reliance on information from LVNV contained in ACDVs was reasonable as a matter of law.
Going beyond LVNVs response to the ACDVs in this case may not have involved much more than comparing the date to Experian’s own records or clarifying the meaning of the “First reported” entry to LVNV and asking for a response that accurately reflected the date that the account was first reported to Experian. The evidence produced suggests that LVNV updated the “First reported” entry at least as often as Toliver disputed the accuracy of the LVNV account.
B. The “Account Status” Entry
As noted above in § IV.C.3.(b) addressing Toliver’s § 1681e(b) claim, unlike the “First reported” entry, which by implication should contain only one date, whatever it is meant to represent, the “Account status” entry is subject to regular updating to reflect certain payments made by the consumer and changes in the account’s status.
However, “[a] credit reporting agency that has been notified of potentially inaccurate information in a consumer’s credit report is in a very different position than one who has no such notice.” Henson, 29 F.3d at 286. When a CRA receives notice
Here, Toliver’s Experian credit reports contained a “Date of status” that a reasonable jury could find misleading, and Experian “could have uncovered the inaccuracy ‘if it had reasonably reinvestigated the matter.’ ” DeAndrade, 523 F.3d at 68 (quoting Cushman, 115 F.3d at 226). Experian asserts that in response to Toliver’s December 2011 dispute letter it “explained that the status date of an account can change from month to month, for example, if Ms. Toliver had begun paying on the account and creating good credit history.”
VI. Toliver’s Claims Under § 1681n
Section 1681n provides a private cause of action for willful violations of the FCRA. The Fifth Circuit has held that “[o]nly defendants who engaged in ‘willful misrepresentations or concealments’ have committed a willful violation and are subject to punitive damages under § 1681n.” Stevenson, 987 F.2d at 294 (citing Pinner, 805 F.2d at 1263). To be willful, such misrepresentations must be the result of either a knowing violation or reckless disregard of the law. Safeco Ins. Co. of Am. v. Burr, 551 U.S. 47, 127 S.Ct. 2201, 2208-10, 167 L.Ed.2d 1045 (2007). Toliver has produced no evidence that Experian acted willfully. Thus, Experian is entitled to summary judgment on all of Toliver’s claims under § 1681n for willful violations of the FCRA.
VII. Conclusions and Order
For the reasons explained above in §§ IV.A and IV.B, the court concludes that Toliver has not raised a genuine issue of material fact for trial as to whether use of the Metro 2 codes “0C” and “O” to report the LVNV account on her credit report was inaccurate. Thus, the court concludes that Experian is entitled to summary judgment on Toliver’s claims under § 1681e(b) and § 1681i(a) with regard to the use of those codes.
For the reasons explained above in §§ IV.C.4 and IV.C.5, the court concludes that Toliver has not raised a genuine issue of material fact for trial as to whether the
For the reasons explained above in § IV.C.l, the court concludes that Toliver has not raised a genuine issue of material fact for trial as to whether the date reported under the entry titled “Date opened” caused her any damages. Thus, the court concludes that Experian is entitled to summary judgment on Toliver’s claims under § 1681e(b) and § 1681i(a) with regard to this entry.
For the reasons explained above in § IV.C.3, the court concludes that Toliver has not raised a genuine issue of material fact for trial as to the reasonableness of Experian’s procedures under § 1681e(b) regarding the entry titled “Date of status.” Thus, the court concludes that Experian is entitled to summary judgment with regard to Toliver’s § 1681e(b) claim regarding the “Date of status” entry.
For the reasons explained above in § VI, the court concludes that Toliver has not raised a genuine issue of material fact for trial as to whether Experian acted willfully with regard to any alleged violation of the FCRA. Thus, the court concludes that Experian is entitled to summary judgment on Toliver’s claims under § 1681n for willful violations of the FCRA.
For the reasons explained above in § IV.C.2, the court concludes that Experian is not entitled to summary judgment for Toliver’s negligence claim under § 1681e(b) as it pertains to the entry titled “First reported.” For the reasons explained above in §§ V.A and V.B, the court concludes that Experian is not entitled to summary judgment on Toliver’s negligence claims under § 16811(a) as they pertain to the information reported under the “First reported” and “Date of status” entries.
Accordingly, Defendant Experian’s Motion for Summary Judgment (Docket Entry No. 41) is GRANTED IN PART and DENIED IN PART.
Toliver has filed Plaintiff’s Motion to Strike Experian’s Reply to Plaintiff’s Response to Experian’s Motion for Summary Judgment (“Plaintiffs Motion to Strike Experian’s Reply”) (Docket Entry No. 76). The court routinely allows replies to motions even though the local rules do not expressly provide for them, and plaintiffs motion provides no persuasive reason why the court should strike Experian’s reply. Accordingly, Plaintiffs Motion to Strike Experian’s Reply (Docket Entry No. 76) is DENIED.
. Complaint, Docket Entry No. 1, p. 20 ¶ 45; Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Defendant Experian's Motion for Summary Judgment and Brief in Support ("Experian’s Motion for Summary Judgment”), Docket Entry No. 41, p. 7, Docket Entry No. 43.
. Toliver Deposition Excerpts ("Toliver Deposition”), Exhibit F to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 64:18-65:8, Docket Entry No. 44.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Defendant’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43.
. Id.
. Declaration of Tonya Henderson of LVNV Funding, LLC (“Henderson Declaration”), Exhibit E to Defendant’s Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶ 4, Docket Entry No. 42.
. Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7; Plaintiff’s Response and Brief in Opposition to Defendant’s
. Henderson Declaration, Exhibit E to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶¶ 8-9, Docket Entry No. 42; Rebuttal Report by Kimberly Hughes to Evan Hendricks’ and Edwin Johansson’s Expert Reports in the Matter of Toliver v. Experian Information Solutions, Inc. ("Hughes Report”), Exhibit L to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 4, Docket Entry No. 42; Affidavit in Support of Objection to Summary Judgment in matter of Toliver v. Experian Information Solutions, LLC ("Johansson Affidavit”), Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 3.
. Henderson Declaration, Exhibit E to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶¶ 8-9, Docket Entry No. 42.
. Declaration of Teresa Iwanski ("Iwanski Declaration”), Exhibit A to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 5 ¶ 14, Docket Entry No. 42.
. Id..; Experian ACDVs, Exhibit B to Experian's Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43; Plaintiff’s Response, Docket Entry No. 66, p. 9.
. Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 5-12, Docket Entry No. 43.
. Experian ACDVs, Exhibit B to Experian’s Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43
. Id.
. Affidavit of Denese Toliver ("Toliver Affidavit”), Exhibit I to Plaintiff’s Response, Docket Entry No. 66, p. 2 ¶ 2.
. Id.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 5-6; To-liver Affidavit, Exhibit I to Plaintiff's Response, Docket Entry No. 66, p. 2 ¶ 2.
. Toliver Affidavit, Exhibit I to Plaintiff’s Response, Docket Entry No. 66, p. 2 ¶ 2.
. Dec. 2, 2011, letter of representation or official dispute to Experian from Toliver's attorney, Dennis McCarty ("Official Dispute”),
. Id.
. Id.
. Id.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 6 ¶ 19, Docket Entry No. 42; Experian ACDVs, Exhibit B to Experian's Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7 V 20, Docket Entry No. 42; Experian ACDVs, Exhibit B to Experian’s Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7 ¶ 22, Docket Entry No. 42.
. Id.
. Id.
. Complaint, Docket Entry No. 1, p. 15 ¶ 42.
. Id. at 15-17 ¶ 42.
. FICO is the brand name of Fair Isaac Corporation, formerly Fair, Isaac and Company, Inc. The FICO credit scoring model is the most commonly used model throughout the credit industry. See Hughes Report, Exhibit L to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 42.
. Complaint, Docket Entry No. 1, pp. 15-17 ¶ 42.
. Id.
.Id.
. Id. Toliver asserts that the LVNV account impacted her credit score by eighty-nine points. Id. However, as Toliver’s expert points out, that figure represents the difference between the Trans Union credit score on October 17, 2011, and the Trans Union credit score on November 1, 2011. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 6. A credit score was never prepared using data from Experian on November 1, 2011. Id. A credit score was prepared using data from Experian on April 6, 2012. Id. at 7. The difference between the credit scores prepared on October 17, 2011, and April 4, 2012, using Experian data is forty-five points. See id. at 6-7.
. Complaint, Docket Entry No. 1, p. 15 ¶ 42.
. Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 5-6.
. Complaint, Docket Entry No. 1, p. 15 ¶ 42; Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7; Plaintiff's Response, Docket Entry No. 66, p. 14.
. Plaintiff's Response, Docket Entry No. 66, p. 18.
. Hughes Report, Exhibit L to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 4, Docket Entry No. 42; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 3.
. Excerpt of CRRG, Exhibit J to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 10-3, Docket Entry No. 42.
. Glossary of Terms, Exhibit C3 to Trans Union LLC's Motion for Summary Judgment, Docket Entry No. 38, p. 7-2; see also Excerpt of CRRG, Exhibit J to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 10-1, Docket Entry No. 42 (repeating the definition of "debt buyer’’ as presented in the CRRG’s glossary).
. CRRG Glossary, Exhibit I to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7-3, Docket Entry No. 42.
. Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7 n. 2.
. Affidavit to the Court in the Matter of Toliver v. Experian Information Solutions, Inc. ("Wilson Affidavit”), Exhibit C to Plaintiff’s Response, Docket Entry No. 66, pp. 3-7.
. Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, p. 3.
. Henderson Declaration, Exhibit E to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶¶ 4-9, Docket Entry No. 42; Excerpt of CRRG, Exhibit J to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 10-1, Docket Entry No. 42; LVNV Screen Shot, June 8, 2013, Exhibit K to Experian's Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 42; July 26, 2013, e-mail, Exhibit B to Plaintiff’s Response, Docket Entry No. 66.
. Complaint, Docket Entry No. 1, p. 15-17 ¶ 42.
. Excerpt of CRRG, Exhibit J to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 10-3, Docket Entry No. 42.
. Id. at 10-1.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Affidavit of Evan Hendricks ("Hendricks Affidavit”), Exhibit F to Plaintiff's Response, Docket Entry No. 66, p. 3; see also Hughes Report, Exhibit L to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 4, Docket Entry No. 42 (describing the Metro 2 Format as "a standard format for the entire credit reporting industry” and noting that "Experian provides all of its data furnishers with ... a copy of the CRRG,” thus indicating that access to the definitions of the Metro 2 codes is widespread within the credit reporting industry); Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, p. 3 (asserting that ”[f|ew Americans even know [the CRRG] exists,” but acknowledging its use throughout the credit reporting industry).
. Complaint, Docket Entry No. 1, Pp. 15-17 ¶ 42.
. Id.
. Id.
. Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 5-6.
. Glossary of Terms, Exhibit C3 to Trans Union LLC’s Motion for Summary Judgment, Docket Entry No. 38, p. 7-5; see also Hughes Report, Exhibit L to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 6, Docket Entry No. 42 ("[A]n unpaid collection account is considered due and owing.”).
. Toliver Deposition, Exhibit F to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 69:19-69:25, 95:7-95:23, Docket Entry No. 44.
. Complaint, Docket Entry No. 1, pp. 15-17 ¶ 42.
. Id. at 16 ¶ 42.
. Glossary of Terms, Exhibit C3 to Trans Union LLC’s Motion for Summary Judgment, Docket Entry No. 38, p. 7-5.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Excerpt of CRRG, Exhibit J to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 10-3, Docket Entry No. 42.
. Id.; Hughes Report, Exhibit L to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 5, Docket Entry No. 42; see also Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, p. 11 ("LVNV Funding reported with an Account Type of Open and a Rating of Charge-off.”).
. Hendricks Affidavit, Exhibit F to Plaintiff's Response, Docket Entry No. 66, p. 3; Hughes Report, Exhibit L to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 4, Docket Entry No. 42.
. Complaint, Docket Entry No. 1, p. 17 ¶ 42.
. Id. at 4-5 ¶¶ 14-25, 6 ¶29, 15-17 ¶42; Plaintiff's Response, Docket Entry No. 66, pp. 14, 30.
. Complaint, Docket Entry No. 1, pp. 4-5 ¶¶ 22-23, 6 ¶ 29, 15-17 ¶42; Plaintiff's Response, Docket Entry No. 66, pp. 14, 30.
. Johansson Affidavit, Exhibit A to Plaintiffs Response, Docket Entry No. 66, pp. 17, 19.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43. In its Motion for Summary Judgment, Experian identifies each of these reports as a "Consumer Disclosure.” Defendant Experian Information Solution's List of Exhibit’s, Docket Entry No. 42, p. 1. The court notes that this is technically a more accurate description of the reports than the term "credit report” because, as the header of each report indicates, the reports were prepared for Toliver rather than a third party. Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 17, 19; Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian's Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, Docket Entry No. 43. The FCRA broadly defines the term "consumer report” to mean "any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumer’s eligibility for credit.” 15 U.S.C. § 1681a(d)(l)(A). Because the reports produced by the parties were prepared for Toliver rather than a third party, they do not meet the definition of "consumer report” under the statute. See Cousin v. Trans Union Corp., 246 F.3d 359, 367-68 (5th Cir. 2001) (suggesting that reports prepared solely for the consumer who is the subject of the report are not "consumer reports” for purposes of § 1681e(b) liability). However, because the FCRA requires consumer disclosures to consist of "complete copies of the[] consumer[’s] reports,” the court can infer that the consumer disclosures produced by the parties accurately reflect the information contained in the consumer reports received by FICO and used to calculate Toliver’s credit score. Gillespie v. Trans Union, 482 F.3d 907, 909 (7th Cir. 2007). This inference is supported by the fact that both parties have used these reports to explain the changes in Toliver's FICO credit scores. Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 9-10; Defendant Experian’s Reply Brief in Support of its Motion for Summary Judgment ("Experian’s Reply”), Docket Entry No. 73, pp. 14-15. For ease of discussion, the court will refer to the produced reports as "credit reports,” as the parties have done in their briefs.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 17, 19.
. Complaint, Docket Entry No. 1, pp. 5 ¶ 23, 6 ¶ 29, 16-17 ¶ 42; Plaintiff’s Response, Docket Entry No. 66, p. 14.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Id.
. Complaint, Docket Entry No. 1, p. 5 ¶ 23.
. Id. at 6 ¶ 29, 15-17 ¶ 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 3-21, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 5-10, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Complaint, Docket Entry No. 1, p. 17 ¶ 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Plaintiff’s Response, Docket Entry No. 66, p. 14.
. Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 9-10.
. Id. at 11.
. Id. at 11, 17, 19; Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 3-7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 8-10, Docket Entry No. 43.
.Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 11.
. Iwanski Declaration, Exhibit A to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 3 ¶ 6, Docket Entry No. 42.
. Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 12.
. Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, p. 5.
. Id.
. Complaint, Docket Entry No. 1, pp. 15-16, ¶ 42; Plaintiff’s Response, Docket Entry No. 66, pp. 13-14; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p.5.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 6.
. Id.
. Id.
. Id. at 7.
. Id.
. Id.
. Id. at 4.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 17, 19.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 11.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, pp. 17, 19.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 8-21, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 6-7, Docket Entry No. 43.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 8-9, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 6-7, Docket Entry No. 43.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 10-11, 13-14, 16, 19-21, Docket Entry No. 43.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 3-6, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 8-10, Docket Entry No. 43.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 6 ¶ 19, Docket Entry No. 42.
. Henderson Declaration, Exhibit E to Ex-perian's Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶ 6, Docket Entry No. 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 3-6, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 8-10, Docket Entry No. 43.
. Excerpt of CRRG, Exhibit J to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 10-5, Docket Entry No. 42.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 9-11.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶ 4, Docket Entry No. 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 10-11, 13-14, 16, 19-21, Docket Entry No. 43.
. Complaint, Docket Entry No. 1, p. 6 ¶ 29.
. Id. at 16.
. Plaintiff's Response, Docket Entry No. 66, p. 14.
. Toliver Deposition, Exhibit F to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 63:13-66:11, 69:19-69:24, Docket Entry No. 44.
. Henderson Declaration, Exhibit E to Ex-perian’s Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶ 6, Docket Entry No. 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff’s Response, Docket Entry No. 66, p. 17.
. Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, p. 19.
. See Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian's Motion for Summary Judgment, Docket Entry No. 41, pp. 3-7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 8-10, Docket Entry No. 43.
. Complaint, Docket Entry No. 1, p. 17 ¶ 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Henderson Declaration, Exhibit E to Ex-perian's Motion for Summary Judgment, Docket Entry No. 41, p. 2 ¶ 6, Docket Entry No. 42.
. Complaint, Docket Entry No. 1, p. 17 ¶ 42.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, pp. 5-7, ¶¶ 14-22, Docket Entry No. 42.
. Complaint, Docket Entry No. 1, pp. 8-10 ¶ 39.
. Plaintiff's Response, Docket Entry No. 66, pp. 19-23.
. Defendant's Reply, Docket Entry No. 73, pp. 12-14.
. Sep. 5, 2011, Toliver Consumer Disclosure, Exhibit C to Experian's Motion for Summary Judgment, Docket Entry No. 41, p. 7, Docket Entry No. 43; Aug. 25, 2011, Toliver Consumer Disclosure, Exhibit D to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 8, Docket Entry No. 43; Johansson Affidavit, Exhibit A to Plaintiff's Response, Docket Entry No. 66, pp. 17, 19.
. Iwanski Declaration, Exhibit A to Experian’s Motion for Summary Judgment, Docket Entry No. 41, p. 6 ¶ 19, Docket Entry No. 42.
. Id. at 6 ¶ 19.
. Id. at 7 ¶ 22, Docket Entry No. 42; Toliver Affidavit, Exhibit I to Plaintiff’s Response, Docket Entry No. 66, pp. 2-3 ¶¶ 3-4; Defendant's Reply, Docket Entry No. 73, pp. 12-14.
Reference
- Full Case Name
- Denese TOLIVER v. EXPERIAN INFORMATION SOLUTIONS, INC.
- Cited By
- 15 cases
- Status
- Published