14-4777 Williams v. Correction Officer Priatno

UNITED STATES COURT OF APPEALS

FOR THE SECOND CIRCUIT

_______________

August Term, 2015

(Argued: February 29, 2016 Decided: July 12, 2016)

Docket No. 14‐4777

_______________

MARK WILLIAMS,

Plaintiff‐Appellant,

—v.—

CORRECTION OFFICER PRIATNO, CORRECTION OFFICER GAMMONE,

Defendants‐Appellees,

CORRECTION OFFICER JOHN DOE, STATE OF NEW YORK, NEW YORK STATE DEPARTMENT OF CORRECTIONS AND COMMUNITY SERVICE,

Defendants.*

_______________

Before:

KATZMANN, Chief Judge, SACK and LOHIER, Circuit Judges.

* The Clerk of Court is directed to amend the caption to conform to the listing above. _______________

Plaintiff‐Appellant Mark Williams appeals from an order of the District Court for the Southern District of New York that dismissed his claim under

and the Eighth Amendment for failure to exhaust all available administrative remedies as required by the Prison Litigation Reform Act, 42 U.S.C. § 1997e(a). We conclude that administrative remedies beyond the submission of his initial complaint were unavailable to Williams because the applicable grievance procedures are “so opaque” and confusing that they were, “practically speaking, incapable of use.” Ross v. Blake,

(2016). Accordingly, we reverse the decision of the district court and remand for further proceedings consistent with this opinion. _______________

BRIAN M. FELDMAN (Michael J. Rooney, on the brief), Harter Secrest & Emery LLP, Rochester, NY, for Plaintiff‐Appellant.

HOLLY A. THOMAS (Barbara D. Underwood and Anisha S. Dasgupta, on the brief), for Eric T. Schneiderman, Attorney General of the State of New York, New York, NY, for Defendants‐ Appellees. _______________

KATZMANN, Chief Judge:

Plaintiff‐Appellant Mark Williams alleges in this

case that

Defendants‐Appellees Correction Officer Priatno and Correction Officer

Gammone violated his Eighth Amendment rights when they brutally beat him

for talking back to another officer when he was an inmate at Downstate

Correctional Facility (“Downstate”) in New York. We are presented with the

2 threshold question of whether Williams exhausted all available administrative

remedies prior to filing this lawsuit in the United States District Court for the

Southern District of New York, as required by the Prison Litigation Reform Act

(“PLRA”), 42 U.S.C. § 1997e(a). More specifically, we must decide whether the

prison’s grievance process was actually “available” to Williams in light of the

extraordinary circumstances of his case. We conclude that that process was not

available to Williams because the applicable grievance procedures are “so

opaque” and confusing that they were, “practically speaking, incapable of use.”

Ross v. Blake,

(2016). We reverse the decision of the district

court that granted defendants’ motion to dismiss and remand for further

proceedings consistent with this opinion.

I. BACKGROUND

A. Department of Corrections and Community Supervision Grievance Procedures

The New York State Department of Corrections and Community

Supervision (“DOCCS”) regulations outline the procedures that apply to the

Inmate Grievance Program (“IGP”) at Downstate. The grievance process begins

with the filing of a complaint within 21 days of an alleged incident. N.Y. Comp.

Codes R. & Regs. (“NYCRR”) tit. 7, § 701.5(a)(1). Typically, inmates file

3 grievances with the grievance clerk. Id. However, if an inmate is housed in the

special housing unit (“SHU”), and therefore segregated from the regular prison

population, he may give the grievance complaint to a correction officer to file for

him. See id. § 701.7. Upon filing, the grievance clerk numbers and logs the

grievances. Id. § 701.5(a)(2).

Ordinarily, there are three levels of review of a grievance. The first is by

the inmate grievance resolution committee (“IGRC”); the second is by the facility

superintendent; and the third is by the central office review committee

(“CORC”). Id. §§ 701.1(c), 701.5. However, “harassment grievances”—those that

involve “employee misconduct meant to annoy, intimidate or harm an inmate,”

id. § 701.2(e)—are subject to expedited first‐level review by the facility

superintendent, id. § 701.8. When the grievance clerk identifies a harassment

grievance, the clerk must forward the grievance to the superintendent on the

same day that the grievance was filed. Id. § 701.8(b). If the grievance presents a

bona fide harassment issue, then the superintendent must initiate an

investigation, render a decision on the grievance, and inform the inmate of the

decision within 25 days of receipt of the grievance. Id. § 701.8(d), (f). “If the

superintendent fails to respond within the required 25 calendar day time limit

4 the grievant may appeal his/her grievance to CORC.” Id. § 701.8(g); see also id.

§ 701.6(g)(2) (stating generally that matters not decided within designated time

limits “may be appealed to the next step”).

If an inmate is transferred to another facility while a grievance is pending,

a response to the grievance shall be mailed to the inmate at the new facility. Id.

§ 701.6(h)(1). “If the grievant wishes to appeal, he or she must mail the signed

appeal form back to the IGP supervisor at the facility where the grievance was

originally filed within seven calendar days after receipt.” Id. § 701.6(h)(2). If an

inmate wishes to file a new grievance about an incident that occurred prior to a

transfer, he must file the grievance in the facility where he is currently housed,

“even if it pertains to another facility.” Id. § 701.5(a)(1).

B. Facts and Procedural History

Williams was formerly incarcerated at Downstate. He alleges that, on

December 31, 2012, he was in a search room (also known as a “drafting” room)

while his personal items were being searched. A correction officer was

“thoroughly probing [his] legal work” and he asked her to stop. Joint App. at 32.

Williams explains that the legal papers were related to a separate action seeking

damages for an assault he experienced while an inmate at Rikers Island. The

5 officer instructed Williams to sit down, which he did while “admonishing” her.

Id. At that point, defendant correction officers Priatno and Gammone

approached Williams. They grabbed Williams and dragged him to another room

that had no cameras, where they were out of eyesight of the other 15 to 20

inmates who were seated in the drafting room. Williams alleges that the officers

proceeded to assault him—thrusting his forehead against the wall, causing him

to fall to the ground, and then kicking and stomping on any uncovered part of

his body. Defendant Gammone allegedly picked him up and said, “this is what

running your mouth gets you,” and punched him on his right eye. Id. at 37.

Williams fell to the floor again, and defendant Priatno allegedly kicked his face

and head. Following the assault, the officers sent him to the infirmary. He

suffered injuries to his head, knee, eye, elbow, lower back, jaw, and nose, and he

now takes medication for anxiety and panic attacks.

Williams alleges that on January 15, 2013, while he was housed in the SHU

at Downstate, he drafted a grievance detailing the officers’ misconduct.1 He gave

1 Some allegations concerning the circumstances of Williams’s attempted filing of his grievance are taken from his pro se opposition to the motion to dismiss, which we may consider in resolving this appeal. See Wright v. Comm’r of Internal Revenue,

(2d Cir. 2004) (construing pro se submissions “liberally”); Oritz v. McBride,

(2d Cir. 2003) (“The rule favoring liberal construction of pro se submissions is especially applicable to civil rights claims.”). 6 the grievance to a correction officer to forward to the grievance office on his

behalf, in accordance with DOCCS grievance procedures that apply to inmates in

the SHU. See NYCRR tit. 7, § 701.7. One week later, Downstate superintendent

Ada Perez was making rounds in the SHU. Williams told her about the incident

and said he had not yet received a response to his grievance. Perez told him she

had no knowledge of the grievance and that she would look into it. About a

week after that conversation, Williams was transferred to another facility. He

never received a response to the grievance and alleges that the correction officer

in the SHU never filed it for him. There is no dispute that Williams never

appealed the grievance.

Proceeding pro se, Williams filed a complaint in the United States District

Court for the Southern District of New York on January 13, 2014, asserting a

claim under

and the Eighth Amendment. The initial complaint

named as defendants Correction Officer Priatno, Correction Officer John Doe, the

State of New York, and DOCCS. Pursuant to screening procedures that apply to

pro se complaints under 28 U.S.C. § 1915A, the district court dismissed the

claims against the State and DOCCS and directed the Attorney General’s Office

to ascertain the identity of defendant John Doe and provide that information to

7 Williams. Williams filed an amended complaint on February 19, 2014, naming

correction officers Priatno and Gammone as defendants.

Defendants moved to dismiss the complaint on the basis that Williams

failed to exhaust administrative remedies as required by the PLRA, citing records

that show Williams never filed an appeal. In a decision dated December 10, 2014,

the district court (Seibel, J.) granted defendants’ motion. The court reasoned that,

even if Williams’s grievance had never been filed, he still could have appealed

the grievance to the next level because the regulations allow an appeal in the

absence of a response. The district court also sua sponte denied Williams leave to

file a second amended complaint, concluding that “better pleading would not

lead to a different result.” Joint App. at 66.

Williams filed a timely notice of appeal and subsequently moved for

appointment of pro bono counsel. In granting his motion, we directed pro bono

counsel to brief, among other issues, the following questions:

(1) whether the framework in Hemphill v. New York,

(2d Cir. 2004) for excusing non‐compliance with exhaustion of administrative remedies is still good law in light of Woodford v. Ngo,

(2006); and (2) if so, whether a prison’s failure to respond to a grievance renders an administrative remedy “unavailable” so as to excuse the prisoner’s non‐compliance with administrative exhaustion.

8 Motion Order, filed Mar. 18, 2015, Docket No. 33. While this case was pending,

the Supreme Court decided Ross v. Blake,

(2016), which clarified

the framework under which courts should assess whether a prisoner has

complied with the PLRA exhaustion requirement. Because that framework can

be easily applied to the parties’ arguments and the record on appeal, we review

the district court’s decision under Ross and conclude that the court erred in

granting defendants’ motion to dismiss. Accordingly, we reverse and remand for

further proceedings.

II. DISCUSSION

We review a grant of a motion to dismiss de novo. Hill v. Curcione,

(2d Cir. 2011). Specifically, the issue of “[w]hether a plaintiff has

exhausted administrative remedies under the [PLRA] is also a question reviewed

de novo.” Amador v. Andrews,

, 94–95 (2d Cir. 2011). For purposes of

this review, we accept all of the factual allegations in the complaint as true, see

Erickson v. Pardus,

(2007), and, because Williams appeared pro se

before the district court, we are “constrained to conduct our examination with

‘special solicitude,’ interpreting the complaint to raise the ‘strongest claims that it

9 suggests,’” Hill,

(alterations omitted) (quoting Triestman v. Fed.

Bureau of Prisons,

, 474–75 (2d Cir. 2006) (per curiam)).

The PLRA instructs that “[n]o action shall be brought with respect to

prison conditions under [

] . . . by a prisoner confined in any jail,

prison, or other correctional facility until such administrative remedies as are

available are exhausted.” 42 U.S.C. § 1997e(a). Failure to exhaust administrative

remedies is an affirmative defense under the PLRA, not a pleading requirement.

Jones v. Bock,

(2007); Grullon v. City of New Haven,

(2d Cir. 2013). Accordingly, “inmates are not required to specially plead or

demonstrate exhaustion in their complaints.” Jones,

. However, a

district court still may dismiss a complaint for failure to exhaust administrative

remedies if it is clear on the face of the complaint that the plaintiff did not satisfy

the PLRA exhaustion requirement. See

.

In Hemphill v. New York,

(2d Cir. 2004), we set forth a three‐

part inquiry to guide our analysis of whether a plaintiff has satisfied the PLRA.

See

at 686–91. The first part involves an assessment whether administrative

remedies were in fact available to the plaintiff; the second part instructs courts to

consider whether defendants forfeited the affirmative defense of exhaustion by

10 failing to preserve it or should be estopped from raising it because their own

actions inhibited the plaintiff’s ability to exhaust administrative remedies; and

the third part directs courts to determine whether special circumstances existed

that justified a plaintiff’s failure to exhaust remedies that were available and not

subject to estoppel. See Amador,

(summarizing Hemphill inquiry).

Two years later, in Woodford v. Ngo,

(2006), the Supreme Court

weighed in on the importance of the PLRA exhaustion requirement without

directly opining on the validity of the exceptions we outlined in Hemphill. In

Woodford, a prisoner’s grievance was denied because it was not timely filed.

at

86–87. He then filed a lawsuit in federal court and argued he should be relieved

from the PLRA exhaustion requirement on the basis that, as a result of his

untimely filing, the grievance process was no longer available to him.

The

Court rejected this position, emphasizing that the PLRA “requires proper

exhaustion,”

, “which ‘means using all steps that the [prison grievance

system] holds out, and doing so properly (so that the [prison grievance system]

addresses the issues on the merits),”

(emphasis in original) (quoting Pozo

v. McCaughtry,

(7th Cir. 2002)). “Proper exhaustion demands

compliance with [a prison grievance system’s] deadlines and other critical

11 procedural rules because no adjudicative system can function effectively

without imposing some orderly structure on the course of its proceedings.”

at

90–91.

In the aftermath of Woodford, we were left to determine the extent to which

our Hemphill framework remained intact. The text of the statute convinced the

court that the first part of our inquiry—the determination of whether an

administrative remedy was in fact “available” to the inmate—was still valid. See,

e.g., Macias v. Zenk,

, 44–45 (2d Cir. 2007) (discussing Woodford and

analyzing whether the grievance process was actually available to the plaintiff);

Johnston v. Maha,

, 15 n.6 (2d Cir. 2012) (summary order)

(“Although [Woodford] requires that prisoners ‘properly’ exhaust the available

remedies under the PLRA, it certainly does not abrogate the unavailability

defense to nonexhaustion.”); see also Woodford,

(focusing its analysis

on “all ‘available’ remedies”). However, the continued viability of Hemphill’s

inquiries regarding estoppel and special circumstances was less clear. See, e.g.,

Amador,

; Macias,

n.1; Ruggiero v. Cty. of Orange,

(2d Cir. 2006).

12 The Supreme Court’s recent decision in Ross v. Blake,

(2016),

squarely addresses that ambiguity and guides our decision here. In Ross, the

Court held that, aside from the “significant” textual qualifier that “the remedies

must indeed be ‘available’ to the prisoner,” there are “no limits on an inmate’s

obligation to exhaust—irrespective of any ‘special circumstances.’”

.

The Court stressed “the mandatory nature of [the PLRA’s] exhaustion regime,”

, noting that the text of the PLRA and its legislative history refute the

existence of a special circumstances exception to the statute’s exhaustion

requirement,

at 1857–58. Therefore, to the extent that our special

circumstances exception established in Giano v. Goord,

, 675–76 (2d

Cir. 2004), and Hemphill, 380 F.3d at 689–91, permits plaintiffs to file a lawsuit in

federal court without first exhausting administrative remedies that were, in fact,

available to them, those aspects of Giano and Hemphill are abrogated by Ross.

Indeed, Ross largely supplants our Hemphill inquiry by framing the exception

issue entirely within the context of whether administrative remedies were

actually available to the aggrieved inmate. See Ross, 136 S. Ct. at 1858–59.

Accordingly, we will shift our focus to an analysis of whether the PLRA’s

textual “unavailability” exception applies here. Our decision in Hemphill touches

13 on that question, noting that “the behavior of the defendants may render

administrative remedies unavailable.” 380 F.3d at 686. But we are significantly

aided by Ross in interpreting the meaning of the word “available” as used in the

PLRA. In Ross, the Court highlights “three kinds of circumstances in which an

administrative remedy, although officially on the books, is not capable of use to

obtain relief.” Ross,

.2 First, an administrative remedy may be

unavailable when “it operates as a simple dead end—with officers unable or

consistently unwilling to provide any relief to aggrieved inmates.”

Second,

“an administrative scheme might be so opaque that it becomes, practically

speaking, incapable of use.”

In other words, “some mechanism exists to

provide relief, but no ordinary prisoner can discern or navigate it.”

Third, an

administrative remedy may be unavailable “when prison administrators thwart

inmates from taking advantage of a grievance process through machination,

misrepresentation, or intimidation.”

.

2 We note that the three circumstances discussed in Ross do not appear to be exhaustive, given the Court’s focus on three kinds of circumstances that were “relevant” to the facts of that case. Ross,

. Because those circumstances are also relevant to the facts of this case, we do not opine on what other circumstances might render an otherwise available administrative remedy actually incapable of use. 14 Turning to the facts of this case, we assume for purposes of our analysis

that an administrative remedy was “officially on the books.”

. Prison

regulations provide that inmates in the SHU may file grievances by giving the

complaint to a correction officer to forward to the grievance clerk. See NYCRR tit.

7, § 701.7. The regulations also provide that an inmate may appeal a grievance

“to the next step” if he does not receive a timely response. Id. § 701.6(g)(2); see

also id. § 701.8(g). Defendants assert that, even if Williams’s grievance had not

been filed and despite the fact that he had been transferred to a new facility prior

to receiving a response, he still could have attempted to appeal the grievance in

accordance with sections 701.6(g)(2) and 701.8(g).

However, even if Williams technically could have appealed his grievance,

we conclude that the regulatory scheme providing for that appeal is “so opaque”

and “so confusing that . . . no reasonable prisoner can use [it].” Ross,

(quoting Tr. of Oral Arg. 23). The regulations simply do not contemplate the

situation in which Williams found himself, making it practically impossible for

him to ascertain whether and how he could pursue his grievance.

15 We accept as true Williams’s allegation that the correction officer never

filed his grievance.3 See Erickson,

. Under that circumstance, the

regulations do not adequately outline the process to appeal or otherwise exhaust

administrative remedies. On their face, the regulations only contemplate appeals

of grievances that were actually filed. For example, if the grievance had never

been filed, the superintendent would never have received it and the timeline for

her to provide a response within 25 days “of receipt of the grievance” would

never have been triggered. NYCRR tit. 7, § 701.8(f). In turn, the textual provision

allowing a grievant to appeal to the CORC would never have come into effect.

See id. § 701.8(g) (“If the superintendent fails to respond within the required 25

calendar day time limit the grievant may appeal his/her grievance to CORC.”).

Accordingly, the regulations give no guidance whatsoever to an inmate whose

grievance was never filed.

3 We consider this claim to be plausible given Williams’s allegations that he asked superintendent Perez about his grievance one week after giving it to the correction officer and Perez said that she had no knowledge of it. There is no question that Williams’s grievance was a harassment grievance. See NYCRR tit. 7, § 701.2(e) (defining harassment grievances). Had the correction officer filed it, it should have been forwarded to Perez the same day in accordance with procedures that govern the processing of harassment grievances. See NYCRR tit. 7, § 701.8(b). At the motion to dismiss stage, the allegation that she had no knowledge of the grievance supports Williams’s allegation that it was not filed. 16 Defendants assure us, however, that if Williams had attempted to appeal

his grievance, it would have “allow[ed] the facility to alert the inmate that his

original complaint ha[d] not been received, and to inform him about how to

proceed with his complaint.” Post‐Argument Letter from Holly A. Thomas,

Special Counsel to the Solicitor Gen., State of N.Y. Office of the Attorney Gen.

(“Defendants’ Post‐Argument Letter”) (Mar. 16, 2016), Docket No. 97, at 1. At

oral argument, counsel for defendants stated that there is no time limit to appeal

to the next step if an inmate does not receive a response to a grievance. See Oral

Arg. Recording at 1:59:13–38. In their post‐argument letter, defendants explain

how this would work in practice by outlining three options that would be

presented to an inmate following his appeal of an unfiled grievance: (1) if it is

still within 21 days of the incident, the inmate can re‐file the complaint; (2) if it is

beyond 21 days but within 45 days of the incident, the inmate can request an

exception to the 21‐day time limit if he can show mitigating circumstances; or (3)

if it is more than 45 days since the incident, the inmate may file a separate

complaint grieving the denial of an extension to the time limit. Defendants’ Post‐

Argument Letter, at 2–3; see also id., App. 1b, 2c.4

4 Defendants offer a fourth option for an inmate to address an unfiled grievance: submitting “a new complaint grieving the alleged willful mishandling of his 17 These options are pieced together from various provisions in the

regulations that do not involve appeals of grievances but provide instructions on

the timelines that apply to the filing of new complaints. See NYCRR tit. 7,

§ 701.5(a)(1); id. § 701.6(g)(1)(i)(a); id. § 701.6(g)(1)(ii). A close review of the

regulations shows, contrary to defendants’ assertions at oral argument, that an

“appeal” in Williams’s circumstance is, indeed, subject to time limitations and

procedural hurdles that in all but the rarest of circumstances would preclude him

from pursuing his unfiled and unanswered grievance, and that are, in any event,

“so confusing that . . . no reasonable prisoner can use them.” Ross,

(quoting Tr. of Oral Arg. 23).

Looking at the first option, an inmate does not even have the right to

appeal a grievance to the next step until the time for the superintendent to

respond has already passed—a date which, in the case of a harassment

grievance, is already well beyond 21 days of the incident. See

§§ 701.5(a)(1),

701.8(g). Regarding the second option, for similar reasons, the window to request

original complaint by DOCCS’s personnel.” Defendants’ Post‐Argument Letter at 3. However, because such a grievance would not itself address the substantive allegations in the original unfiled grievance—and it is unclear how prevailing on the former would affect the ability to pursue the latter—under the circumstances of this case, it is at a minimum a roundabout, if not ineffectual, means for an inmate to attain relief. 18 an extension between 21 and 45 days of the incident will occur only where the

inmate took less than the allowed 21 days to submit his original complaint. If the

inmate took full advantage of the time the regulations give him to act and then

had to wait 25 days for a response, 46 days will have passed before he learns

with certainty that the superintendent failed to respond.5 Finally, where options

one and two are unavailable, the third option is wholly inapplicable as a

mechanism to appeal an unfiled grievance, because the regulations state

unequivocally that “[a]n exception to the time limit may not be granted if the

request was made more than 45 days after an alleged occurrence.” Id.

§ 701.6(g)(1)(i)(a). Therefore, even though option three suggests that an inmate

could file a separate complaint grieving the denial of an exception to the filing

deadline, such a grievance would be futile given that the regulations do not give

the IGP supervisor authority to grant an exception beyond 45 days of the initial

incident.

5 Even when an inmate submits his initial grievance before the 21‐day deadline specified in section 701.5(a)(1), and, therefore, it is possible that he could have filed a request for an extension under the second option, he would still not learn of that option until the prison responds to his “appeal” of the unanswered grievance and informs him of these options. In the examples provided by defendants, the amount of time the prison takes to provide a response to these types of inquiries varies. See, e.g., Defendants’ Post‐Argument Letter, App. 1 (1 day); App. 2 (7 days); App. 3 (3 days); App. 4 (1 day); App. 5 (17 days). 19 In sum, the regulations plainly do not describe a mechanism for appealing

a grievance that was never filed. Moreover, the purported options for relief

provided by defendants, to the extent they are even available to an inmate in

Williams’s situation, only increase confusion regarding the avenues available to

pursue an appeal. For these reasons, the process to appeal an unfiled and

unanswered grievance is prohibitively opaque, such that no inmate could

actually make use of it.6

Furthermore, if the regulations outlined above, as applied to a prisoner in

Williams’s situation, were not already “so confusing” that “no ordinary prisoner

6 Defendants argue that an inmate’s claim that he submitted a grievance that was unfiled and unanswered (which the district court would accept as true at the motion to dismiss stage), and that was not appealed, cannot excuse compliance with the PLRA’s exhaustion requirement. If the inmate’s allegation to that effect alone sufficed for purposes of the PLRA, he could thereby “avoid the prison grievance process altogether . . . without the administrative process ever having been initiated.” Defendants’ Br. at 22–23. Indeed, many district courts have concluded that a “nonresponse” to a grievance “must be appealed” in order to exhaust administrative remedies under the PLRA. See, e.g., Smith v. Kelly,

(N.D.N.Y. 2013); see also

at 281 n.8 (collecting cases). Nonetheless, defendants bear the initial burden of establishing the affirmative defense of non‐exhaustion “by pointing to ‘legally sufficient sources’ such as statutes, regulations, or grievance procedures” which demonstrate that “a grievance process exists and applies to the underlying dispute.” Hubbs v. Suffolk Cty. Sheriff’s Dep’t,

(2d Cir. 2015) (alteration omitted) (quoting Mojias v. Johnson,

(2d Cir. 2003)). Because, as we explained above, the process of appealing an unfiled grievance is practically unavailable to inmates under current DOCCS regulations, defendants have not met their initial burden here. 20 can discern or navigate [them],” Ross,

, their obscurity was

compounded by the fact that Williams was transferred to another facility

approximately two weeks after giving his grievance to the correction officer.

Defendants contend that a transfer does not affect an inmate’s ability to appeal

his grievance to the next step, pointing to a provision in the regulation that

provides: “If the [transferred] grievant wishes to appeal, he or she must mail the

signed appeal form back to the IGP supervisor at the facility where the grievance

was originally filed within seven calendar days after receipt.” NYCRR tit. 7,

§ 701.6(h)(2). However, this provision presumes not only that the grievance was

actually filed, but also that the inmate received an appeal form that he can sign

and mail back. The regulations plainly do not provide guidance on how a

transferred inmate can appeal his grievance with the original facility without

having received a response.

For the foregoing reasons, we conclude that the grievance procedures that

were technically available to Williams are so opaque and confusing that they

were, “practically speaking, incapable of use.” Ross,

.

Accordingly, in giving his grievance to the correction officer, Williams exhausted

21 all administrative remedies that were available to him. 42 U.S.C. § 1997e(a).7 To

avoid confusion going forward, we recommend that DOCCS revise its grievance

procedures to instruct inmates how to appeal grievances that were not properly

filed by prison staff, and how to appeal a grievance, to which the inmate never

received a response, after being transferred.

III. CONCLUSION

Having concluded that Williams satisfied the PLRA’s exhaustion

requirement, we REVERSE the judgment of the district court and REMAND for

further proceedings in accordance with this opinion.

7 In light of this conclusion, we need not decide whether administrative remedies also may have been unavailable to Williams for other reasons, such as officer misconduct. See Ross,

. 22