OPINION

Zyrafete Bajraktari petitions for review of the decision by the Board of Immigration Appeals (“BIA”) affirming the denial by an Immigration Judge (“IJ”) of her motion to reopen as untimely filed. As Bajraktari’s allegations of ineffective assistance of counsel provide a basis for equitably tolling the relevant filing deadline, we remand to the BIA on the issue of whether she exercised the requisite degree of diligence.

I. Facts and Procedural History

Bajraktari, an ethnic Albanian Muslim, was born in Decan, Kosovo in 1977. The crux of her asylum case is that she was the victim of ethnic and political persecution perpetrated by the Serbian police while she lived in Kosovo. In particular, she alleges that because the government prohibited her from attending public school, she attended classes in private homes, which the Serbian government raided. Further, Bajraktari alleges that her father, an active political protester, was often beaten and detained by Serbian police as a result of his political activities. Because of her father’s anti-government activities, the Serbian police conducted searches of Bajraktari’s home on more than one occasion, and during these searches the police interrogated and beat her and other members of her family. In July 1998, Bajraktari’s father was killed opposing the Serbian soldiers’ attempt to enter and burn his village. Bajraktari fled Kosovo and arrived in New York in December 1998.

*236 In February 1999, Bajraktari filed an asylum application. Four months later, she appeared at a removal hearing with her counsel, Martin Vulaj, but the hearing was adjourned because no official Albanian translator was present. Though the Court gave notice to Vulaj that the hearing would be rescheduled for July 26, 1999, Bajraktari alleges that Vulaj failed to inform her of the new date, causing her to miss the hearing. She was ordered removed in absentia.

When Bajraktari learned of the order of removal she discussed the order with Vulaj, and he informed her that he would immediately file a motion to reopen on her behalf. 1 Bajraktari paid Vulaj $300 to file the motion. Though Vulaj accepted the payment, he did not file the motion. Bajraktari then obtained new counsel, Kieran Both, who in June 2001 filed a motion to reopen based on changed country conditions. The motion did not address Bajraktari’s failure to appear for the July 1999 hearing or assert that Vulaj had been ineffective. Instead, the motion argued that reopening was necessary in light of changed country conditions, and the IJ concluded that timely filing would not be a prerequisite for reopening on that ground if new evidence existed that could not have been presented at the prior hearing. Finding, however, that there was no new evidence (indeed, Bajraktari had not shown that country conditions had changed to her detriment) and the motion to reopen was thus untimely, the IJ denied the motion.

The BIA affirmed the IJ’s decision in February 2002, agreeing that the motion to reopen was out of time (as it was due by January 24, 2000 but was not filed until nearly 17 months later). The BIA also concluded that Bajraktari had not shown materially changed circumstances.

In October 2002, Bajraktari, through her third lawyer, Michael DiRaimondo, filed a second motion to reopen based on the ineffectiveness of both prior counsel, alleging (1) that Vulaj was ineffective in failing to inform Bajraktari of the date of the hearing and then misleading her into believing that he would remedy the adverse order resulting from her failure to appear, and (2) that Both was ineffective for failing to assert Vulaj’s ineffectiveness in his motion to reopen. The IJ denied the motion, inter alia, on the ground that it was untimely. The BIA affirmed the IJ’s decision on June 4, 2004. Bajraktari timely petitioned for review.

II. Jurisdiction and Standard of Review

We have jurisdiction over Bajraktari’s petition for review of the BIA’s final order of removal pursuant to 8 U.S.C. § 1252(d)(1). Because the BIA affirmed the IJ’s decision without opinion, it is the IJ’s opinion and reasoning that we review. Dia v. Ashcroft, 353 F.3d 228, 245 (3d Cir. 2003) (en banc). Our standard for reviewing the IJ’s denial of the motion to reopen is abuse of discretion. Lu v. Ashcroft, 259 F.3d 127, 130 (3d Cir. 2001) (determining that we review denial of a motion to reopen based on an ineffective assistance of counsel claim for abuse of discretion). Thus, a denial of a motion to reopen will be overturned only if it is “arbitrary, irrational or contrary to law.” Tipu v. INS, 20 F.3d 580, 582 (3d Cir. 1994).

*237 III. Discussion

Under 8 U.S.C. § 1229a(b)(5)(C)(i), an alien has 180 days from the date of an in absentia order of removal to file a motion to reopen. Here, Bajraktari was ordered removed in July 1999, and consequently her motion to reopen was due for filing in January 2000. But, as noted, it was filed almost a year and a half later.

We have held that the deadline for filing a motion to reopen in absentia orders of removal is subject to equitable tolling. Mahmood v. Gonzales, 427 F.3d 248, 251 (3d Cir. 2005). We also suggested that ineffective assistance of counsel was a possible basis for this equitable tolling. Id. Bajraktari contends that Vulaj’s and Both’s conduct was sufficient to justify tolling the 180-day deadline.

Equitable tolling is unavailable, however, where an alien fails to exercise due diligence in pursuing his or her claim. Id. at 252. Unless due diligence (or its absence) is clear as a matter of law, we generally remand for a first-instance determination of whether the alien has exercised due diligence. Id. at 252-53. The BIA did not consider (1) whether the time to file a motion to reopen was tolled because Vulaj was ineffective in promising to file a timely motion to reopen, but not filing it, or (2) whether Bajraktari did not adequately inform Both of Vulaj’s alleged misrepresentation.

In this context, we grant the petition for review and remand to the BIA to determine whether counsel’s conduct should toll the time limits and, if needed, whether Bajraktari exercised due diligence in pursuing her claim.