Matthew N. Fulton, D.D.S., P.C. v. Enclarity, Inc.
Opinion
Plaintiff Matthew N. Fulton, DDS, P.C., a dental practice in Linden, Michigan, brings this suit on behalf of itself and others similarly situated. Fulton alleges that it received a fax from Defendants in September 2016 that was an unsolicited advertisement under the Telephone Consumer Protection Act (TCPA),
I. BACKGROUND
This lawsuit stems from a fax Fulton's dental practice received on September 7, 2016. 1 The fax provided in pertinent part:
*950 Re: Fax Number Verification for Delivery of Patient PHI (Internal ID: 34290748)
The purpose of this Fax Verification Request is to help preserve the privacy and security of your patients' Protected Health Information ("PHI"), as defined by the Health Insurance Portability and Accountability Act ("HIPAA"). LexisNexis is seeking your cooperation to verify or update your information. We validate and update the fax in our system so our clients can use them for clinical summaries, prescription renewals, and other sensitive communications. Verifying the practice address, phone number[,] and your secure fax number(s) for this location will minimize the potential privacy risks that could arise from information sent to an unsecured location. As part of our effort to assure that the [sic] transmission of PHI, it is vital to verify the information for Dr. Matthew Norman Fulton, DDS is accurate. This information will be verified once each year.
(R. 1-2 at PageID 32) The fax then provided space for recipients either to validate the contact information listed in the fax's heading or to update their contact information. It also had a signature line and room for comments. The fax ended by providing a phone number and by incorporating a website of Frequently Asked Questions (FAQs) with the inclusion of the following Universal Resource Locator (URL): http://www.enclarity.com/providerfaqs.php. The fax did not contain an opt-out notice.
Fulton attached the LexisNexis Provider FAQs as an exhibit to the complaint. The FAQs indicate that the "system" referred to in the fax is the Master Provider Referential Database. Defendants explain that providers' contact information will be licensed to their "customer base," which is comprised of "health insurance plans, preferred provider organizations, pharmacy network companies, pharmacy benefit managers, property and casualty insurance carriers, retail pharmacies, government entities, as well as life sciences companies (pharmaceutical and medical device manufacturers)." (R. 1-3 at PageID 35) According to the FAQs, Defendants "have compiled the largest, most accurate database of medical provider business and professional demographic data in the United States." ( Id. at PageID 36) The FAQs also indicate what will happen to providers' verified contact information:
Our customers use provider information in a variety of ways, including communicating patient prescription data, validating provider identity for claims payments, reimbursing providers for medical bills, updating provider directories, renewing prescriptions, researching health care practitioners to invite them to become part of a provider network, sending important notifications, such as product recalls, and other uses.
( Id. at PageID 37) Validating one's contact information, the FAQs state, will "help to drive more business to you." ( Id. at PageID 40)
Other portions of Defendants' website promote the advantages of using Defendants' "ProviderLookup" product, which is their "Web-based, real-time provider information search service" that uses the information in the Master Provider Referential Database. (R. 1-4 at PageID 43) In other words, the contact information gathered by faxes like the one Fulton received is used to build the Master Provider Referential *951 Database, which Defendants sell to their customer base through ProviderLookup.
Fulton filed a two-count class action complaint in October 2016. Count I asserted that the fax violated the TCPA, and Count II asserted a state law conversion claim. Fulton named as Defendants Enclarity, Inc., LexisNexis Risk Solutions, Inc., LexisNexis Risk Solutions GA, Inc., LexisNexis Risk Solutions FL, Inc., and John Does 1-12 (collectively referred to herein as Defendants). The complaint included the fax itself, as well as printouts from Defendants' referenced website, including the FAQs, a provider lookup form, Defendants' privacy policy, and Defendants' terms and conditions. Fulton alleged that the fax was a pretext to obtain both "participation in Defendants' proprietary database" and "consent ... to send additional marketing faxes to recipients." (R. 1 at PageID 5) Fulton alleged that both "Defendants and third parties will use the information to contact the recipients regarding products, services, competitions and promotions." ( Id. at PageID 13)
Fulton also contended that the fax was "a pretext to increase awareness and use of Defendants' proprietary database service and increase traffic to Defendants' website." ( Id. ) According to Fulton, "Defendants consolidate healthcare provider contact information into their proprietary Master Provider Referential Database, a commercially available product or service that Defendants sell or lease to their subscribers and licensees." ( Id. at PageID 8) The complaint set forth class allegations, including that Defendants sent the same fax that Fulton received to at least 39 other similarly situated individuals.
Defendants responded to the complaint by filing a motion to dismiss for failure to state a claim pursuant to Federal Rule of Civil Procedure 12(b)(6). They argued that the fax did not meet the TCPA's definition of an advertisement and therefore was not required to have an opt-out provision. The district court agreed. It found that "[n]othing mentioned in the fax is available to be bought or sold," and concluded that the fax "lack[ed] the commercial components inherent in ads."
Matthew N. Fulton, D.D.S., P.C. v. Enclarity, Inc.
, No. 16-13777,
II. DISCUSSION
A. Standard of Review
We review de novo the grant of a motion to dismiss under Rule 12(b)(6).
Keys v. Humana, Inc.
,
B. The Sandusky Decision
We begin by clarifying this court's decision in
Sandusky
,
Sandusky
, a summary judgment decision, addressed two faxes sent to a chiropractor by Medco Health Solutions, a benefit manager that acted "as an intermediary between health plan sponsors (often employers) and prescription drug companies."
The plaintiff in
Sandusky
also asked that the faxes be interpreted in the context of Medco's previous business, a mail-order pharmacy, and Medco's history of noncompliance with state laws when operating that pharmacy.
Sandusky
thus does not entail the two requirements imposed by the district court: that the fax must propose a direct commercial transaction between the sender and the recipient and that courts are constrained to examining only the face of the fax. In contravention of such requirements,
Sandusky
recognizes that the fax "need not be an explicit sale offer" and that the "best ads" are sometimes not "so overt," and then concludes that TCPA coverage is accorded where the fax is "an indirect commercial solicitation, or pretext for" such a solicitation."
This clarification of
Sandusky
governs our analysis. The district court misconstrued
Sandusky
when it disregarded the exhibits attached to Fulton's complaint. The exhibits are part of the record, and we may consider them when evaluating Fulton's TCPA claim. And we may do so without converting Defendants' motion to dismiss into one for summary judgment.
Commercial Money Ctr., Inc. v. Ill. Union Ins. Co.
,
C. Unsolicited Faxes Under the TCPA
The TCPA prohibits sending a fax that is an "unsolicited advertisement" unless, among other requirements, the fax has a satisfactory opt-out notice.
See
Whether a fax constitutes an unsolicited advertisement is a question of law.
See
Sandusky
,
The Commission concludes that facsimile messages that promote goods or services even at no cost, such as free magazine subscriptions, catalogs, or free consultations or seminars, are unsolicited advertisements under the TCPA's definition. In many instances, "free" seminars serve as a pretext to advertise commercial products and services. Similarly, "free" publications are often part of an overall marketing campaign to sell property, goods, or services. For instance, while the publication itself may be offered at no cost to the fascimile recipient, the products promoted within the publication are often commercially available. Based on this, it is reasonable to presume that such messages describe the "quality of any property, goods, or services." Therefore, facsimile communications regarding such free goods and services, if not purely "transactional," would require the sender to obtain the recipient's permission beforehand, in the absence of an [established business relationship].
The Second Circuit recently considered whether a TCPA plaintiff who claimed that a fax was pretextual had satisfied the Rule 12(b)(6) pleading standard.
See
Physicians Healthsource, Inc. v. Boehringer Ingelheim Pharm., Inc.
,
*955 The decision in Boehringer centered on the alleged "commercial nexus" between the free dinner offered in the fax and the defendant's "business, i.e., its property, products, or services." Id. at 96. According to Fulton, that same nexus exists here: The fax solicits information to verify its system of provider information, which Defendants make commercially available to other health care organizations, who may subject Fulton to future unsolicited advertising.
Taking the complaint's allegations as true and drawing all inferences in Fulton's favor, as we must at the motion to dismiss stage, we find that Fulton has adequately alleged that the fax Fulton received was an unsolicited advertisement because it served as a commercial pretext for future advertising opportunities. Fulton has therefore stated a plausible TCPA claim under the fax-as-pretext theory. Because this conclusion is sufficient to warrant reversing and remanding the case, we need not reach Fulton's alternative theory that the fax was an advertisement because Defendants sent it with a profit motive.
D. Fulton's State Law Claim
After dismissing Fulton's TCPA claim, the district court dismissed Fulton's state law conversion claim. The district court concluded that "[b]ecause no federal law claim remains before the Court, and because this case is in its preliminary stages, the court concludes that the litigation of Plaintiff's state law claim would most appropriately be conducted in state court."
Fulton
,
III. CONCLUSION
For the foregoing reasons, we REVERSE the judgment in favor of Defendants and REMAND Fulton's TCPA and conversion claims for further proceedings consistent with this opinion.
DISSENT
JULIA SMITH GIBBONS, Circuit Judge, dissenting.
I agree with the majority's analysis of Sandusky 's import and its assessment of the district court's errors. But I disagree with its legal conclusion that the fax at issue was an unsolicited advertisement under TCPA.
The majority holds that Fulton has plausibly alleged that the fax was an unsolicited advertisement, because "it alleged that the fax served as a pretext to send Fulton additional marketing materials." (Majority at 949.) However, I respectfully disagree on this point. In its complaint, Fulton alleges that if it updated its contact information as requested by the fax, it would then have agreed to Enclarity's privacy policy, which in turn would have allowed Enclarity to send promotional material for other products and services. But, as Enclarity refutes, this argument is highly speculative. There are no alleged facts suggesting that Enclarity would have used, or even intended to use, this fax as a stepping stone to future solicitations of Fulton. Moreover, as Enclarity points out, Fulton is able to manage any of its communications preferences and opt out of receiving any future faxes from Enclarity. A conclusory allegation stating that Enclarity sent this request for information as a pretext to advertise is not sufficient to survive a motion to dismiss.
See
Ashcroft v. Iqbal
,
*956 Thus, I believe the fax was not an advertisement under the TCPA because its primary purpose was to improve the service and not to solicit business or sales from, or through, Fulton. Accordingly, we should affirm the district court's decision based on alternative reasoning.
This action was filed by Fulton's eponymous dental practice, not by Fulton as an individual.
In 1991, Congress passed and President George H.W. Bush signed the Telephone Consumer Protection Act.
See
Pub. L. No. 102-243,
Reference
- Full Case Name
- MATTHEW N. FULTON, D.D.S., P.C., Individually and as the Representative of a Class of Similarly Situated Persons, Plaintiff-Appellant, v. ENCLARITY, INC.; LexisNexis Risk Solutions, Inc.; LexisNexis Risk Solutions GA, Inc. ; LexisNexis Risk Solutions FL, Inc. ; John Does 1-12, Defendants-Appellees.
- Cited By
- 43 cases
- Status
- Published