Heather Dieffenbach v. Barnes & Noble
Heather Dieffenbach v. Barnes & Noble
Opinion
In 2012 Barnes & Noble discovered that scoundrels had compromised some of the machines, called PIN pads, that it used to verify payment information. They acquired details such as customers' names, card numbers and expiration dates, and PINs. Some customers temporarily lost the use of their funds while waiting for banks to reverse unauthorized charges to their accounts. Some spent money on credit-monitoring services to protect their financial interests. Some lost the value of their time devoted to acquiring new account numbers and notifying businesses of these changes. Many people use credit or debit cards to pay bills automatically; every time the account number changes, these people must devote some of their time and mental energy to notifying merchants that the old numbers are invalid and new ones must be used. In this suit under state law, plaintiffs seek to collect damages not from the data thieves but from Barnes & Noble. Jurisdiction rests on the Class Action Fairness Act,
The district court initially held that the representative plaintiffs had suffered no loss at all-that they did not even have standing to sue.
This seems to us a new label for an old error. To say that the plaintiffs have standing is to say that they have alleged injury in fact, and if they have suffered an injury then damages are available (if Barnes & Noble violated the statutes on which the claims rest). The plaintiffs have standing because the data theft may have led them to pay money for credit-monitoring services, because unauthorized withdrawals from their accounts cause a loss (the time value of money) even when banks later restore the principal, and because the value of one's own time needed to set things straight is a loss from an opportunity-cost perspective. These injuries can justify money damages, just as they support standing.
Pleading is governed by Fed. R. Civ. P. 8 and 9. Rule 8(a)(3) requires the plaintiff to identify the remedy sought, but it does not require detail about the nature of the plaintiff's injury. See
Lujan v. Defenders of Wildlife
,
The district court did not apply these rules, instead demanding that the complaint contain all specifics that would have been required had this suit been in state court.
Still, a district court could grant judgment on the pleadings, see Fed. R. Civ. P. 12(c), if none of the plaintiffs' injuries is compensable, as a matter of law, under the statutes on which they rely. We therefore turn to state law.
Heather Dieffenbach dealt with Barnes & Noble in California and contends on appeal that she suffered four kinds of injury: (1) her bank took three days to restore funds someone else had used to make a fraudulent purchase; (2) she had to
spend time sorting things out with the police and her bank; (3) she could not make purchases using her compromised account for three days; and (4) she did not receive the benefit of her bargain with Barnes & Noble. The fourth of these is not a loss; it is the failure to obtain a gain from the transaction. (Dieffenbach does not contend that any of the items she purchased was defective or that Barnes & Noble promised any particular level of security, for which she paid. See
Remijas
,
Dieffenbach invokes two statutes: California's Customer Records Act and its Unfair Competition Law. The Records Act provides that a "customer injured by a violation of [this Act] may ... recover damages."
California's judiciary understands "lost money or property" to mean an economic injury and tells us that "[t]here are innumerable ways in which economic injury ... may be shown."
Kwikset Corp. v. Superior Court
,
Now for Illinois. Susan Winstead, the second representative plaintiff, alleges that (1) her bank contacted her about a potentially fraudulent charge on her credit card statement and deactivated her card for several days; and (2) the security breach at Barnes & Noble "was a decisive factor" when she renewed a credit-monitoring service for $16.99 per month. Her claim rests on the Illinois Consumer Fraud and Deceptive Business Practices Act, 815 ILCS 505/2, and the proposed class relies on materially identical laws in other states. A person "who suffers actual damage as a result of a violation of this Act" may recover. 815 ILCS 505/10a(a). A monthly $17 out of pocket is a form of "actual damage".
It is real and measurable; Illinois does not require more. See
Avery v. State Farm Mutual Automobile Insurance Co.
,
An Illinois appellate court has held that a person who purchases credit-monitoring services after a merchant discloses personal information has not suffered actual damages.
Cooney v. Chicago Public Schools
,
Everything we have said about California and Illinois law concerns injury. We have not considered whether Barnes & Noble violated any of these three state laws by failing to prevent villains from stealing plaintiffs' names and account data. Barnes & Noble was itself a victim. Its reputation took a hit, it had to replace the compromised equipment plus other terminals that had been shown to be vulnerable, and it lost business. None of the state laws expressly makes merchants liable for failure to crime-proof their point-of-sale systems. Plaintiffs may have a difficult task showing an entitlement to collect damages from a fellow victim of the data thieves. It is also far from clear that this suit should be certified as a class action; both the state laws and the potential damages are disparate. These and other questions need consideration on remand. That the case has been pending for 5½ years without a decision by the district court whether the proposed class can be certified is problematic under Fed. R. Civ. P. 23(c)(1)(A), which requires the decision to be made "[a]t an early practicable time after a person sues ... as a class representative". All we hold today is that the complaint cannot be dismissed on the ground that the plaintiffs do not adequately allege compensable damages.
The judgment is vacated, and the case is remanded for proceedings consistent with this opinion.
Reference
- Full Case Name
- Heather DIEFFENBACH and Susan Winstead, Plaintiffs-Appellants, v. BARNES & NOBLE, INC., Defendant-Appellee.
- Cited By
- 73 cases
- Status
- Published