Paula Casillas v. Madison Avenue Associates, Inc
Paula Casillas v. Madison Avenue Associates, Inc
Opinion
The bottom line of our opinion can be succinctly stated: no harm, no foul. Madison Avenue Associates, Inc. made a mistake. The Fair Debt Collection Practices Act requires debt collectors to notify consumers about the process that the statute provides for verifying a debt. Madison sent Paula Casillas a debt-collection letter that described the process, but it neglected to specify that she had to communicate in writing to trigger the statutory protections. Casillas noticed the omission and filed a class action against Madison.
The only harm that Casillas claimed to have suffered, however, was the
*332
receipt of an incomplete letter-and that is insufficient to establish federal jurisdiction. As the Supreme Court emphasized in
Spokeo, Inc. v. Robins
, Casillas cannot claim "a bare procedural violation, divorced from any concrete harm, and satisfy the injury-in-fact requirement of Article III." --- U.S. ----,
I.
Paula Casillas allegedly owed a debt to Harvester Financial Credit Union. Presumably acting as an agent of the credit union, Madison Avenue Associates, Inc. sent Casillas a letter demanding payment. The Fair Debt Collection Practices Act requires a debt collector to give a written notice to a consumer within five days of its initial communication. 15 U.S.C. § 1692g(a). That notice must include, among other things, a description of two mechanisms that the debtor can use to verify her debt. First, a consumer can notify the debt collector "in writing" that she disputes all or part of the debt, which obligates the debt collector to obtain verification of the debt and mail a copy to the debtor.
Casillas filed a class action against Madison because of that omission. She did not allege that she tried-or even planned to try-to dispute the debt or verify that Harvester Financial Credit Union was actually her creditor. But the Act renders a debt collector liable for "fail[ing] to comply with any provision of [the Act],"
While that motion was pending, we decided
Groshek v. Time Warner Cable, Inc.
,
II.
The elements of standing are well settled: the plaintiff must allege an injury in fact that is traceable to the defendant's conduct and redressable by a favorable judicial decision.
Lujan v. Defenders of Wildlife
,
Casillas's appeal involves the injury-in-fact requirement, which the Supreme Court has described as the "[f]irst and foremost" element of standing.
Steel Co. v. Citizens for a Better Environment
,
A.
We begin by emphasizing a basic point: the fact that Congress has authorized a plaintiff to sue a debt collector who "fails to comply with any requirement [of the Fair Debt Collection Practices Act]," 15 U.S.C. § 1692k(a), does not mean that Casillas has standing.
See
Spokeo
,
The Fair Debt Collection Practices Act seeks to protect debtors from "the use of abusive, deceptive, and unfair debt collection practices by many debt collectors."
*334 and (5) reduce the risk that debtors will inadvertently lose the protections given to those who observe the statutory requirements.
Casillas did not allege that Madison's actions harmed or posed any real risk of harm to her interests under the Act. She did not allege that she tried to dispute or verify her debt orally and therefore lost or risked losing the statutory protections. Indeed, she did not allege that she ever even considered contacting Madison or that she had any doubt about whether she owed Harvester Financial Credit Union the stated amount of money. She complained only that her notice was missing some information that she did not suggest that she would ever have used. Any risk of harm was entirely counterfactual: she was not at any risk of losing her statutory rights because there was no prospect that she would have tried to exercise them. Because Madison's mistake didn't put Casillas in harm's way, it was nothing more than a "bare procedural violation."
Spokeo
,
Casillas insists that she suffered the same kind of harm that we held sufficient to confer standing in
Robertson v. Allied Solutions
,
But the plaintiff in
Robertson
alleged that the defendant had not only violated the statute but also harmed the concrete interest that the statute protected. The Fair Credit Reporting Act required the prospective employer to give the applicant a copy of the background report before it took an adverse action so that she would have an opportunity to review and respond to the information in the report. If there were inaccuracies, she could identify them; if the negative information was accurate, she could try to put the bad facts in a better light.
In holding that this allegation satisfied the injury-in-fact requirement, we emphasized that "Article III's strictures are met not only when a plaintiff complains of being deprived of some benefit, but also when a plaintiff complains that she was deprived of a chance to obtain a benefit."
Casillas did not allege any comparable lost opportunity. Nor could she. Unlike the Fair Credit Reporting Act, the provisions of the Fair Debt Collection Practices Act that Madison violated do not protect a consumer's interest in having an opportunity to review and respond to
substantive
information.
See
Casillas's case is not like
Robertson.
Instead, as the district court recognized, it is like those in which we have held that procedural injuries under consumer-protection statutes are insufficiently concrete to confer standing. In
Groshek
, for example, the plaintiff sued a prospective employer for violating the Fair Credit Reporting Act.
Casillas's best case is from the Sixth Circuit, which sees things differently than we do. In
Macy v. GC Services Limited Partnership
, the defendant violated the very same requirements that Madison did here: it failed to notify the plaintiffs that they had to dispute their debts in writing to trigger the protections of the Fair Debt Collection Practices Act.
We disagree. It is certainly true that the omission put those consumers who sought to dispute the debt at risk of waiving statutory rights. But it created no risk for the plaintiffs in that case, who did not try (and, for that matter, expressed no plans to try) to dispute the debt. It is not enough that the omission risked harming
someone
-it must have risked harm
to the plaintiffs
.
3
As the Supreme Court has explained, "the 'injury in fact' test requires more than an injury to a cognizable interest. It requires that the party seeking review be himself among the injured."
Sierra Club v. Morton
,
Casillas also seeks help from the Second Circuit, but the case that she cites is distinguishable. In
Strubel v. Comenity Bank
, the plaintiff sued a bank because it provided, and she signed, a credit card agreement that allegedly omitted several disclosures required by the Truth in Lending Act.
There is some facial similarity between the omission in
Strubel
and the one in Casillas's case: both disclosures neglected to tell a consumer that she must exercise her rights in writing. But as the Second Circuit explained, the disclosure in
Strubel
was supposed to come at the beginning of an open-ended credit relationship between the plaintiff and the bank; it explained how she could protect her rights with respect to the transactions that she would undertake during that relationship.
We don't offer an opinion on the Second Circuit's conclusion that the risk of harm to that plaintiff was substantial enough to be concrete. For present purposes, it is sufficient to note that Strubel is materially different from this case. When the plaintiff in Strubel received the incomplete notice, she did not yet know whether she would *337 ever object to a credit card purchase. When Casillas received the incomplete notice, she already knew that she would not dispute her debt. In other words, unlike Casillas, the plaintiff in Strubel alleged at least a possibility that the omission would hurt her. 5
B.
Casillas has a back-up argument. She claims that it doesn't matter whether she alleged a material risk of harm to her debt-verification rights because she suffered another kind of harm that was sufficiently concrete: an "informational injury." According to Casillas, both the Supreme Court's precedent and ours hold that the deprivation of information is itself a concrete harm. Thus, she says, she did not need to allege anything more-for example, that she lost or was at risk of losing her statutory rights because she communicated orally with Madison. As she sees it, she has standing simply because Madison failed to provide her all of the information required by § 1692g(a)(4) and (5) ; being deprived of information was itself the injury. But Casillas misunderstands the relevant precedent.
The seminal cases addressing "informational injury" are
Federal Election Commission v. Akins
,
Casillas treats
Akins
and
Public Citizen
as if they settle the matter of her own standing. But those cases hold that the
*338
denial of information subject to public disclosure
is one of the intangible harms that Congress has the power to make legally cognizable.
See
Spokeo
,
Casillas, of course, did not allege that she sought and was denied information pursuant to a sunshine law. Indeed, she did not
seek
information at all.
See
Casillas's last line of defense is
Havens Realty Corp. v. Coleman
,
But the bare harm of receiving inaccurate or incomplete information is not the harm that the plaintiff in
Havens Realty
alleged. She claimed the harm of being lied to because of her race. That was an invasion of the very interest that the Fair Housing Act protects: freedom from racial discrimination in the pursuit of housing.
*339 C.
In sum, Casillas alleged nothing more than a bare procedural violation of the Fair Debt Collection Practices Act. That is insufficient for purposes of Article III.
See
Spokeo
,
III.
Finally, we note that Casillas has forfeited her separate claim that the incomplete disclosure violated the Act's prohibition on "unfair or unconscionable means to collect or attempt to collect any debt." 15 U.S.C. § 1692f. Although her complaint presented that alleged violation as a separate claim, it was substantively identical to her § 1692g claim. On appeal, she has not challenged the district court's dismissal of her § 1692f claim, so she has forfeited any challenge to it.
See
Sansone v. Brennan
,
* * *
Casillas caught the defendant in a mistake, but it was not one that hurt her. The district court's judgment is AFFIRMED.
Wood, Chief Judge, with whom Rovner and Hamilton, Circuit Judges, join, dissenting from the denial of en banc consideration.
From 10,000 feet above the ground, the decision in this case that plaintiff Paula Casillas lacks standing to pursue her claim under the Fair Debt Collection Practices Act ("the Act") against the debt-collection firm of Madison Avenue Associates seems sensible enough. Article III demands injury-in-fact, a causal link, and redressability,
Lujan v. Defenders of Wildlife
,
*340
The panel regards that omission as a "bare procedural injury" and thus not one that can support standing under
Spokeo, Inc. v. Robins
, --- U.S. ----,
Recognizing that it was opening up this rift, the panel circulated its opinion to all judges of the Seventh Circuit in regular active service pursuant to Local Rule 40(e); the question was whether this is an important enough issue to warrant plenary consideration by the en banc court. A majority of my colleagues have answered that question in the negative, thereby signaling their approval of the panel's decision. I respectfully disagree with that assessment. The panel's opinion will make it much more difficult for consumers to enforce the protections against abusive debt collection practices that Congress conferred in the Act. That alone is troublesome. But what troubles me even more is the light this case shines on the need for a clear test in this circuit to distinguish between statutory protections that create, on the one hand, a "bare procedural injury" that does not support standing, and, on the other hand, statutory protections for the type of concrete, particularized, and actual or imminent injury that meet Article III standards. In my view, the rejection of standing in the case before us is not so self-evident that we should resolve it using the truncated Rule 40(e) process. We should instead have a full adversarial presentation before the en banc court.
My concerns are both procedural and substantive. I begin with procedure. In demanding proof of injury, we need to guard against pushing a merits judgment into the Article III injury-in-fact inquiry; we also need to ensure that we are not,
de facto
, demanding fact pleading. The Supreme Court under-scored the standing/merits distinction in
Lexmark Int'l, Inc. v. Static Control Components, Inc.
,
We additionally need to be sure that we are not returning to a fact pleading regime, as it is not required or even acceptable under Federal Rule of Civil Procedure 8(a)(2) and it is not specifically required under this Act. We repeatedly have stressed that the Federal Rules of Civil Procedure use a notice-pleading standard, not a fact-pleading standard. A complaint need not include allegations about every element of a claim, as long as it meets the plausibility standard established in
Bell Atlantic Corp. v. Twombly
,
*341
From a substantive point of view, as the panel said, plaintiff Casillas "must show that the violation [of the Act] harmed or presented an appreciable risk of harm to the underlying concrete interest that Congress sought to protect."
Ante
at 333 (cleaned up), citing
Groshek v. Time Warner Cable, Inc.
,
It is helpful in this connection to look at the statutory provision that lies at the center of this dispute:
(a) Notice of debt; contents
Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing-
(1) the amount of the debt;
(2) the name of the creditor to whom the debt is owed;
(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;
(4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and
(5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.
15 U.S.C. § 1692g(a) (emphasis added). In particular, we are concerned with the requirements in section 1692g(a)(4) and (5) that the consumer must communicate with the debt collector in writing . Failure to do that is anything but a picky procedural gaffe. Section 1692g(b) specifies that if the consumer makes such a written request, "the debt collector shall cease collection of the debt, or any disputed portion thereof," until the debt collector takes the requested steps. The right to be left alone is a crucial part of the congressionally mandated scheme to eliminate abusive and unfair tactics from the debt-collection business.
It is also worth noting that people might not appreciate the need for a written record of their dealings with the debt collector and thus without a reminder that they must reduce their concerns to writing, they are likely to forfeit the important substantive rights the Act provides for them. When they receive a letter, they are often encouraged to call a 1-800 telephone number. But someone who responds to a debt-collection letter in that way will be put into a "Gotcha!" situation. No notification in writing equals greatly diminished protection under the Act.
It is a fair inference from Casillas's complaint that Madison's omissions at a minimum put her in imminent risk of losing the many protections in the Act that are designed to regulate the debt-collection process as it goes forward. The right to verification, the right to have the name and address of the original creditor, the right to cessation of debt-collection activities, and others, are far from bare procedural protections-they are protections that serve as the gateway to the Act's substantive
*342
regime. The Supreme Court confirmed in
Spokeo
that intangible harms defined by Congress can qualify as injury-in-fact.
The panel in our court reasons that "[b]ecause Madison's mistake didn't put Casillas in harm's way, it was nothing more than a 'bare procedural violation.' " Ante at 334. It said this because Casillas's pleadings did not spell out the various types of harm that loomed because of Madison's failure to warn her that communications that were not in writing were a waste of time, and that but for the omitted information, Casillas would have (or would have considered) using the statutory procedures to assert her rights. But surely the panel means to do more than alert future plaintiffs in these cases that they should plead that they would stand on their rights and to highlight the imminent loss of numerous substantive protections afforded under the Act. A simple amendment to the complaint would solve that problem.
Turning to substance, the key to differentiating between a "bare" procedural right and a right grounded in substantive interests lies in the concrete interest that the procedural right is designed to protect. The Sixth Circuit captured this insight nicely in
Macy
, where it said that "to determine whether a procedural violation manifests injury in fact, a court properly considers whether Congress conferred the procedural right in order to protect an individual's concrete interests."
The point is simple: what, and whose, interest is the procedural requirement designed to serve? If the procedural rule stated that all notices had to be printed on three-holed paper, then it might be fair to say that this was a purely administrative rule that did not implicate consumer rights. Or, as the Supreme Court observed in Spokeo , if the envelope reflected a mistaken zip code but the letter reached the consumer despite that error, there is no possible further injury and one can say conclusively that no harm resulted from the mistake. Yet some procedures-perhaps many-exist in order to protect underlying substantive interests rather than for simple administrative convenience. As the Sixth Circuit pointed out, the Ninth Circuit's decision in Spokeo on remand from the Supreme Court helpfully describes the type of procedural injury that implicates harm to those concrete substantive interests:
[A]n alleged procedural violation [of a statute] can by itself manifest concrete injury where Congress conferred the procedural right to protect a plaintiff's concrete interests and where the procedural violation presents a risk of real harm to that concrete interest.
Macy
,
By way of analogy, fundamental due process requires notice and an opportunity to be heard, not for the fun of reading the notice and listening to one's own voice, but because, as
Mathews v. Eldridge
said, those rights guard against mistakes when the government is poised to deprive someone of a protected interest.
Given the fact that a person who is not told that the objections under sections 1692g(a)(4) and (5) must be made in writing, or else they are ineffective to preserve a host of rights under the Act, there is a strong case to be made that this case falls on the concrete injury side of the line, not on the "bare procedural" side. Unlike the mistaken zip code, the likelihood of ongoing injury from forfeited rights, misunderstandings, and abusive practices is great enough to support standing. Madison may have substantive defenses that apply to it, and so I express no view on the ultimate merits of this case. I also express no view on the appropriateness of class certification. I dissent, however, from the decision that the question whether Casillas herself has pleaded enough to pass the injury-in-fact bar for Article III standing is so straightforward, and the Sixth Circuit's view so misguided, that we should not hear this case en banc.
A debt collector's liability to unnamed class members is "such amount as the court may allow ... not to exceed the lesser of $ 500,000 or 1 per centum of the net worth of the debt collector." § 1692k(a)(2)(B). The $ 5000 Casillas sought for the unnamed members of the class represents 1% of Madison's net worth. The attorneys' fees were the big-ticket item and the reason why Madison quickly agreed to settle the case.
Madison has disclaimed any position on this issue. Casillas has interpreted the settlement agreement to require Madison to support her standing argument. To avoid being accused of breaching the agreement, Madison has declined to argue that Casillas lacks standing; its brief offers a neutral assessment of the case law.
Casillas insists that the "unsophisticated consumer" standard, which we have applied elsewhere in our precedent, means that standing exists whenever a debt-collection letter might have misled a naive consumer. But the "unsophisticated consumer" standard is a rule for interpreting a debt-collection letter to determine whether it is misleading.
See
Williams v. OSI Educ. Servs., Inc
.,
Because this opinion creates a circuit split, it has been circulated among all judges of this court in regular active service. See 7th Cir. R. 40(e). A majority did not favor a rehearing en banc. Chief Judge Wood, joined by Circuit Judges Rovner and Hamilton, filed a dissent from the denial of rehearing en banc, which is attached to this opinion.
We also note that the Second Circuit did not hold that every omission caused the plaintiff concrete harm. The bank had also failed to tell her that she was obligated to provide a creditor with timely notice to stop automatic payment of a disputed charge. Id. at 191. But the plaintiff's card did not offer automatic payment, so the Second Circuit held that the omission of the disclosure had posed no risk of harm to her. Id. at 191-92. In this respect, the plaintiff in Strubel was similarly situated to Casillas: the information that she did not receive was information that she would not have used. The Second Circuit's resolution of this claim supports our conclusion that Casillas lacks standing.
Since
Spokeo
was decided, we too have recognized this kind of public-disclosure "informational injury" as sufficiently concrete to confer standing, albeit in the context of a common-law rather than a statutory cause of action. In
Carlson v. United States
, the plaintiff, a historian, asserted a common-law right of access to grand-jury records from a World War II-era espionage investigation.
In
Church v. Accretive Health, Inc.
, the Eleventh Circuit held that the Fair Debt Collection Practices Act created a "right to information" that is analogous to the right protected by
Havens Realty
.
Reference
- Full Case Name
- Paula CASILLAS, Plaintiff-Appellant, v. MADISON AVENUE ASSOCIATES, INC., an Indiana Corporation, Defendant-Appellee.
- Cited By
- 294 cases
- Status
- Published