MEMORANDUM **

Eduardo Ramos-Martinez, a native and citizen of Mexico, petitions for review of the Board of Immigration Appeals’ order dismissing his appeal from an immigration judge’s order denying his motion to reopen removal proceedings conducted in absen-tia. We have jurisdiction under to 8 U.S.C. § 1252. We review for abuse of discretion the denial of a motion to reopen, Lo v. Ashcroft, 341 F.3d 934, 937 (9th Cir. 2003), and we grant the petition for review and remand for further proceedings.

The agency does not appear to have made any findings of fact regarding Ramos-Martinez’s claim that he received erroneous information from his attorney’s office with respect to the hearing date. It instead concluded that Ramos-Martinez failed to establish “exceptional circumstances” for his absence at his hearing because he was personally served with notice of the hearing. This is not supported by our case law. See Lo, 341 F.3d at 936-39; see also Monjaraz-Munoz v. INS, 327 F.3d 892, 896-97 (9th Cir. 2003), as amended on reh’g, 339 F.3d 1012 (9th Cir. 2003) (failure to appear based on negligent ad *878 vice of attorney’s agent constitutes an exceptional circumstance).

PETITION FOR REVIEW GRANTED; REMANDED.